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No product image on installed content

jag11jag11 Posts: 885
in Technical Help (nuts n bolts)

I installed via DAZ Connect https://www.daz3d.com/the-night-before-christmas and https://www.daz3d.com/art-deco-cabinet but they both show a blank or default product image.

Is it just me or it is a general problem?

dazscr.PNG
249 x 557 - 128K

Comments

  • barbultbarbult Posts: 23,939

    It is a general and repetitive problem. I've submitted several help requests about this, and yet it keeps happening. PC+ products are the worst offenders, but even Lucas 8 (a Daz base model) has the blank thumbnail.

  • jag11jag11 Posts: 885

    Thanks for answering, it is good news knowing it is not a problem with my install, but it is bad news knowing it is a recurrent problem.

    Do they eventually fix the product image or is something i'll have to live with?

  • barbultbarbult Posts: 23,939
    edited November 2017

    Most have eventually been fixed. I wrote a help request about Lucas 8 over 3 weeks ago, but it hasn't been fixed yet. I suggest that you submit a help request about the ones you find. I'm sure you've purchased things that I haven't, so don't rely on someone else to report the problem.

    Post edited by barbult on
  • jag11jag11 Posts: 885

    Help request submitted.

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