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Tried to buy PBR 1 click skin with paypal, stuck pending

DiasporaDiaspora Posts: 440
in The Commons

It looks like Paypal has me stuck pending when I tried to buy the PBR 1 click skin, anyone else having this issue?

DAZ's website kicked me back to the ordering screen and I'm hesitant to try to make the purchase again cause I dislike being double charged, even temporarily. 

Comments

  • SofaCitizenSofaCitizen Posts: 1,896

    I didn't have any issues buying it but Paypal has occasionally gone a little wonky on me. Is there a transaction listed in your Paypal account and when you got kicked back to your Daz account was the basket empty or was there a pending order?  If there is a transaction record in your Paypal account that is incomplete and doesn't specify why then that may be something to put a support ticket in for. If there is no record of the transaction at all in Paypal then it is probably safe to try again.

    However, some people have had problems buying products with names that seem to give off flags to Paypal occasionally. Not had this myself but have read about it happening and I think in those instances the user purchased a gift card and used the funds from that to buy the product.

  • DiasporaDiaspora Posts: 440

    Interesting...

    The 1 click pbr skin is in my cart, 
    and paypal doesn't show it as a listed transaction 
    and my bank account where it was showing it as pending, it's now disappeared,

    I guess it should be safe to try again. 

  • DiasporaDiaspora Posts: 440

    Oh hey, this time the transaction went off painlessly.

    Ok then. 

  • SofaCitizenSofaCitizen Posts: 1,896

    Well, it may be that the final confirmation was not delivered properly due to a network issue/blip.

    I had something kinda similar when purchasing from another store which failed a few times by bouncing back to tha cart - I didn't check my bank for any pending transactions tho. The support for that site suggested clearing the browser cache - however, I was able to make it work just by restarting my browser. As someone who uses the sleep/suspend option on my main machine instead of powering down I often have browser sessions that run for multiple weeks and so I guess restarting it cleared whatever the issue was. Something you can try if that is relevant to you.

    Worst-case scenario, Daz support should refund you if you accidentally purchase it twice.

  • DiasporaDiaspora Posts: 440

    12 hours later and there's just the one charge to my bank account so all's well that ends well I say.

  • Cris PalominoCris Palomino Posts: 11,396

    Please add solved to your thread title if your issue is gone. Thank you.

  • FirstBastionFirstBastion Posts: 7,762

    It is generally less hassle to purchase store credit with gift cards,  and then make purchases easily with that.  Paypal does not have an issue with "gift" or "card"

  • Silas3DSilas3D Posts: 565

    @Diaspora sorry to hear you initially had trouble buying my product but glad to hear that it's now resolved - thank you for your support!

    Whilst there is a PDF guide included with it, I created a commercial forum thread for questions, should you need it smiley

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