Scheduled Maintenance for Daz3d.com
Latest Updates: 10:55 am 11/10/2020
We were able to work over the weekend on a few updates and should have more updates this week. As of 10:55 am, 11/10, the following issues have been noted and fixed:
Customer Orders have been re-sync’d and should now show all products that are owned in DIM, Product Library and DazCentral. If you still are not seeing the products you own, please reach out to customer support.
Fix to a few products including BodyScapes for Genesis 8 Female, which were giving some users a 404 error
Our major area of focus for this week is PC+ memberships. We are aware that some customers who have bought a PC+ membership are not seeing discounts. This is a top priority for us. We’ll have more updates on this throughout the week.
Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.
Daz 3D thanks you for your ongoing feedback, and please direct your comments and questions to the proper Forum Thread so that we can continue to make sure that each specific issue gets attention.
— The Daz 3D Technical Support Team
Latest Updates: 12:15 pm, 11/6
We’re getting closer every day to the full expected site experience, and are able to keep making progress on more specific issues that present. As of 12:15 pm, 11/6, the following issues have been noted and fixed:
- Pricing: the wishlist now shows the correct prices for most PC+ Members
- Interactive licenses are showing up in product libraries, for those who have bought them
- Video tutorials are playing throughout the website
- DazCentral tutorials are playing
We’re currently working on the following:
- Credit card details for checkout: requiring to be saved
Once again, the issues in this update, like those in previous updates, are fixed to the best of our knowledge. If these issues are not fixed for you, we do not know that yet, and ask that you submit a Customer Service ticket to let us know about what you are experiencing.
Daz 3D thanks you for your ongoing feedback, and please direct your comments and questions to the proper Forum Thread so that we can continue to make sure that each specific issue gets attention.
We have also developed a weekend of special gifts and extra savings coming up to thank all Daz users for your patience during our site turnover, so keep your eyes on the sales pages over the weekend and get ready to grab some pretty awesome products.
— The Daz 3D Technical Support Team
Latest Updates: 10:00 am, 11/5
We’re getting closer every day to the full updated site experience, and are able to keep making progress on more specific issues that present. As of 10:00 am, 11/5, the following issues have been noted and fixed:
- PC+ coupons now only work once and are live again
- DIM issues with large accounts should now be fixed. At this point, we have resolved each DIM issue that we are aware of. If you are having an issue with DIM, please submit a Customer Service ticket to let us know about what you’re experiencing.
- Gift Card emails have been amended and should send after purchase. Please let Customer Service know if you have not received a Gift Card code you are expecting.
- Artist stores are now all linking correctly
- Daz Artists/PAs should now have new serial numbers for specific PA building products that require them
- The filters in the store are working correctly, so go crazyAnd one more update that’s great news:
- The Movember Render Contest is now open to all international customers, just in case you missed it!
Thank you for your feedback and support, and please direct your comments and questions to the proper Forum Thread so that we can continue to make sure that each specific issue gets attention.
Thank you for your patience,
— The Daz 3D Technical Support Team
Latest Updates: 10:00 am, 11/4
Daz 3D is glad to report that the site update continues to go well, and that most major issues with the website, accounts, and sales pages have been fixed. As of 10:00 am, the following updates have been made:
- All PC+ discounts are working and show correct pricing for PC items
- PC+ Coupons are operational
- Vendor pages are now live (some artist stores are not working properly, but are being worked on)
- The main promotion page has been updated and PC+ Sale Discounts have been reinstated
- Friends of the Sale/Artist store discounts are operational and added back to the sale page
- Login Password Reset issues have been fixed. If you can’t log in to your account, reach out to Daz Customer Service, who will be happy to reset your password.
- Banner messages for sales pages are up & running, and have been adjusted due to user preference. Once a banner has been closed, it will not reappear.
- Most DIM issues have been resolved, and we are currently working on a few lingering issues with large accounts.
As individual updates are made, users may experience longer loading times than usual.
Thank you for your feedback and support, and please direct your comments and questions to the newest Forum Thread so that we can continue to make sure that each specific issue gets attention.
Thank you for your patience,
— The Daz 3D Technical Support Team
Latest Updates: 1:30 pm, 11/2
We’re continuing to make adjustments to the site, but have some updates on previous bugs that we’ve now resolved:
- PC+ Membership accounts are back up and working properly
- Login issues for Studio, DIM, and Daz Accounts have been solved
- Fast Grab Discounts have been reinstated and are operational
- Interactive Licenses for Daz Originals are fixed and properly discounted
- Download issues for DazCentral have been resolved
- Email confirmations for orders, gift cards, and the like are working
- Zendesk/Help Center is once again operational
- Store discounts have been adjusted and are showing accurate and current discounts in the store and cart. The price you see in cart accurately reflects the total purchase price. This new checkout process will also alert you if the cart total changes during checkout and restart the sale process to reflect any price changes.
We will continue to update as we resolve other minor bugs. We’re currently fixing sales to correspond to the PC+ discount structure and adjusting other issues that have been brought to our attention.
Thank you for your ongoing feedback and support, and please continue to direct your comments and questions to the appropriate Forum Thread so that we can make sure that each specific issue gets attention.
Thank you for your patience,
— The Daz 3D Technical Support Team
Latest Updates
Daz 3D is back online, and we’re currently working through a few more things.
We’re aware of the Platinum Club+ mislabel issue and fixing it as fast as we can (in addition to a few others, as some users have noted). We have also decided that, due to our downtime, we will be continuing today’s sale tomorrow, so that all customers get an opportunity to get the deals that they may have missed today.
We’re working as quickly as we can to get everything back up and running. In the meantime, please direct your comments and questions to the appropriate Forum Thread, so we can make sure that each specific issue gets attention.
Thank you for your ongoing support and patience,
— The Daz 3D Technical Support Team
Update to Scheduled Maintenance Time
Hi Daz users!
We are sorry to say that Daz 3D (daz3d.com) will not be back online by our anticipated time of 3:00 pm MST (UTC/GMC -7 hours). As with any overhaul, we encountered a few issues that weren’t anticipated, but we’re working to resolve them and get the website back up quickly.
We want to make sure to give each user the best experience once the site is back up, as well as minimize disruptions. We thank you all for your patience, and will update as soon as we have the site live.
Thank you again for your patience,
— The Daz 3D Technical Support Team
Scheduled Daz Site Update Downtime
Daz 3D is making some upgrades to our website! These changes will make the site and store quicker and add another layer of security to the Daz Shop and our commerce platform, in addition to increasing site stability and resolving a few structural issues.
To complete these site upgrades, we have to take Daz3d.com down for a little bit, so we’ve scheduled an upgrade window this weekend. Please note that our website (daz3d.com) will be inaccessible during our scheduled upgrade window on Sunday, November 1st from 11:00 am MST until 3:00 pm MST.
During this time, you will not be able to access your account, the Daz Shop, or perform checkout functions. The forums and gallery will also be down, as will the ability to download products, and Daz Studio will only work in ‘offline mode’ for the duration of this scheduled upgrade.
The Daz Blog will remain live during the update (keep in mind that certain links on posts that redirect to Daz3d.com or the gallery will not be available). The Help Center will also be available during the update.
After we bring the site back up, each major customer portal will be immediately available, with the exception of the Gallery, which will come online a bit later.
In the meantime, keep checking out the Daz Blog. The Artist Interview Series is a great place to start looking, with features on some the most prolific Daz Artists. If you’re missing your inspiration fix from the Daz Gallery, Art Principles might be able to take care of that for a little bit.
Daz 3D thanks you for your ongoing support!
— The Daz 3D Technical Support Team
Artist Credit: Jason Galterio
Help Out a Great Cause and Make Amazing Art
From now until the end of November, Daz 3D is offering the Stache Picks Bundle to drive donations for the Movember Foundation. The Movember Foundation is committed to promoting awareness of men’s health issues including male-specific cancers and mental health awareness, and Daz will donate 50% of all revenue from the Stache Picks Bundle to the Movember Foundation at the conclusion of the month. Do your part to help out a great cause, all while making amazing art!
