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Is support open today?

Sfariah DSfariah D Posts: 25,760
edited December 1969 in The Commons

Is support open today? Just wondering because my local library is closed and I think the local banks are closed too. And I am pretty sure it is for a national holiday.

Also does adding comments to open support tickets put the ticket at back of the line or just stay in its same spot?

Comments

  • Serene NightSerene Night Posts: 17,567
    edited December 1969

    My guess would be no. If support has children, this is a holiday for most. But that is only my guess.

  • KatherineKatherine Posts: 326
    edited December 1969

    Customer Support is working today. :)

  • TheWheelManTheWheelMan Posts: 1,014
    edited December 1969

    SereneNight said:
    My guess would be no. If support has children, this is a holiday for most. But that is only my guess.

    Actually, echools are open today. Federal agencies are closed, but not schools.

  • Sfariah DSfariah D Posts: 25,760
    edited December 1969

    I added a new issue to an existing support ticket. Was I supposed to make a new support ticket for that issue?

  • icprncssicprncss Posts: 3,694
    edited December 1969

    It varies. It's a Federal Holiday which means all Federal Offices are closed. It varies school district to district. Schools are closed here in NY.

  • Sfariah DSfariah D Posts: 25,760
    edited December 1969

    So what is the turn around for tickets?

  • frank0314frank0314 Posts: 13,455
    edited December 1969

    2-4 business days usually.

  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    Adding a comment to a ticket doesn't push the ticket to the back of the line. However, you should open new tickets for new issues. If you need to make a comment on an existing issue that is fine, but if it is a completely separate issue you need to create a new ticket.

  • Sfariah DSfariah D Posts: 25,760
    edited December 1969

    How do I fix it? I added a new issue to an old ticket. Can I still make a new ticket or will that make things worse?

  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    Don't worry about it. When support gets to your ticket they will either answer both or direct you to open a new ticket. Usually it is the former. Opening a new ticket at this point will just create more work for support.

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