Slow downloads?
Karibou
Posts: 1,325
in The Commons
Anyone else having impossibly slow downloads right now? I've got normal (2400 KB/s) speeds everywhere else, but downloads from DAZ -- whether from my account or through the DIM -- are going at like 67 KB/s. Is this just me? I"ve rebooted my PC and router.
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I download through DIM and, though I have a fast internet speed, downloads today have been at a snail's pace for me, too.
Yeah, it's been glacially slow. I was thinking that it might be partially because everybody who has RDNA products that have arrived in the catalog are in the process of downloading them.
Manual download at 2.5MB/s for me this monring.
This keeps happening though. As I posted elsewhere, I have a 103MBPS speed on my computer and it was putzing along in DIM at a snails pace. Like anywhere from 80kb to 120 kb, then it would up to over a MB. Then for HOURS be back down again. And the putzing wasn't in prime time (for US) it was in the wee hours of the morning. It's been off and on for a couple weeks now.
Ugh. I took a "leave of absence" from rendering and have now returned to a giant mess. I've got over 100 updates -- and that's AFTER I hid all my RDNA purchases. Plus I have a ton of new purchases, too. I'm currently downloading at 110KB/s through the DIM and manual downloads aren't any better. At this rate, my downloads will be done sometime around 2087...
I think there's something network topology related; I ran at 7.5 to 8 MB/second this afternoon - about 6:30 PM EST, 4:30 PM DAZ; North Central Indiana, on Google gigabit fiber wifi at my local Starbucks.
Last week or two been slow for me, like 40-60 kbps. I wasn't sure if it was at my end or not and wasn't suffiicently motivated to find out.
I'm sufficiently motivated, but I don't think there's anything I can do. Namffuak is right -- this is definitely a network issue related to the particular route my ISP uses to get data from Utah to Milwaukee. For the heck of it, I tried connecting my PC through my cell phone's mobile hotspot and was getting download speeds over 2.1 MB/s. Alas, downloading a few hundred products (roughly 11GB) through my cellular data plan is a very, very bad idea. I'm at the mercy of the internet gods...
I contacted my ISP (AT&T U-Verse) and filed a support ticket. After getting past the nine hundred ridiculous questions (Did you reboot? Clear cache and cookies? Are you located very far from your router?), the incorrect assumptions (It must be your modem -- which it isn't because every other site has normal speeds. Or, it must be the website -- which it isn't because it downloads at high speeds through another ISP in the form of my cell phone hotspot.), and the sheer idiocy (dropped from live chat TWICE because two separate represenatives released my IP address while we were web-chatting!) I finally got someone to send the request to their tier-2 "programmers." In theory, they will investigate the issue and get back to me. I don't have much hope that it'll acually get fixed, but it's been like this for a few days and I'm getting very annoyed!
One thing to do that may help others to analyze the issue - do a trace route; this will show what path you're using to get to the download server, and the time for each hop.
Fire up a command window and type tracert download.daz3d.com (windows syntax - I suspect on a mac it may be traceroute download.daz3d.com) and paste the rsult into your trouble ticket.
I've been suffering from slow downloads for about 3 weeks. Use to get 1.8MB/s here, now I get 50K/s to 100K/s. Everywhere else is fine. rbtwiz made the following comment in the DAZ Install Manager thread last week:
BlackMesh is the web hosting provider that Daz recently moved to. Can this move be a factor in any recent increases in performance issues while connected? Certainly. However, that doesn't neccessarily mean that it is. I do not know all of the details related to the move, so I'm afraid I'll have to let the Web folks address this particular topic themselves.
-Rob
It may or may not have anything to with the problems we are experiencing, but I wish they would fix it.
I actually did that (after I found DAZ's helpdesk item about the subject.) I even attempted to communicate that info to my ISP. Alas, the person on the other end of the phone was clueless. Hopefully the tier-2 support will be more competent! In case anyone else is interested...
EDIT:
I just looked closer at the tracert address -- if I use download.daz3d.com, I'm getting timeouts after bouncing to the blackmesh address.
The servers are probably getting absolutely nailed with the 90% off sales. Seems like it was slow the last time there were great sales and people were picking up tons of items for pennies. Everyone's probably downloading their purchases at the same time.
It has to be more than just that... I'm able to download at normal speeds using my cellular connection, so it has to be particular to my internet connection to the DAZ servers. I'll admit to still being confused, though, because the traceroute through my cellular hotspot doesn't look any better than my broadband connection. All I know is that it definitely isn't something that *I* can fix, and it might not even be something DAZ can fix, either.
Karibou, I see the same tracert timeouts that you see, but my DIM download is fine at 3.2 MB/sec.
I'm in Florida.
Yet one more reason that Florida is a much nicer place to be than Wisconsin this time of year! (We had snow 2 weeks ago. For real. April 2. See photo.)
I'm in Florida too, Panhandle. Which would be closer than any other part of Florida except the top of the Peninsula directly across from me. I have the ultimate upload/download package (150MB download, average 113-125MB) and ever since they switched servers, it's been very inconsistent and SLOW. Daz needs to do something, it's not the downloads because it's the WEE HOURS OF THE MORNING like 2am-5am, across the pond gets active around 4am (I know from three years of people posting on my thread, people post and get active at that time.) Without hardly any Americans/Canadians/some South Americans on, the downloads slowed to a crawl.
So not buying the "everyone's downloading." IMO that is simply not, NOT true.
I had 8 inches last Sunday (10th)...
But it's looking like that blackmesh server is either blocking certain services/traffic or it's the 'end of the line'.
At the suggestion of another Bald Wizard, I flushed the DNS cache on my machine. I'm now at ~300 KB/s, which is not fast, but is about 3x better than it was. For those with Windows machines, the procedure for this is as follows:
To clear your DNS cache if you use Windows 7, perform the following steps:
AT&T U-Verse? I feel for you you. Unless the Tier-2 who takes your ticket is one of their better ones, expect more of the same. The good ones will escalate to your area's local network team though, so there is hope :)
Yeah, there are really only 2 options for broadband where I live. U-Verse is the lesser of two evils. Time Warner's Roadrunner is the other alternative, and it's generally less reliable and more expensive (after intro pricing expires).
On the bright side, either AT&T actually fixed the issue or clearing my DNS cache was the appropriate magic trick to perform. I'm flying at 2.4 MB/s again, yay. Here's hoping that the internet gods continue to smile on me, at least until I download my 11GB of stuff.
BTW, DIM is currently downloading for me at 12.7MB. It's back to normal. It was crawling the past two weeks since the server changeover and sales. But if you need to download stuff, I would suggest doing it right now if you normally have a fast connection, because it's blazing along.