preferred way to let a PA know of a problem ?

jcbunn

I expect all PA's want to know of a problem with there products, but none want it posted out in the open ( or at least I would not )

I mean if its something with a quick fix that the product user can do themselvs. by moving the item from x location to y location.

Is submitting a ticket when set to general feedback a bit overboard or useless ? 

would a PM be a better choice. or just correct it and say nothing at all.

barbult

If you find anything wrong with a product, submit a help request set to Technical Support. Customer Service will first try to reproduce the problem, I believe. If it is a PA product, I think they notify the PA after verifying the problem. Submitting a help request doesn't guarantee that a buggy product will be fixed, but it is your best bet, I think. Even if you figure out how to fix it yourself, someone else might not figure it out. Your report could get the product updated for everyone, so please report it.

I don't think there is anything wrong with posting your fix in the forum, either. You might help someone else avoid frustration.

jcbunn

ok thank you barbult

fastbike1

Part of the agreement between Daz and the PA's is that Daz handles customer support. Submitting a ticket is the only way.