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SY Ultra Templates for G3M giving me "Backup" options + other oddities

Panzer EmeraldPanzer Emerald Posts: 727
in Technical Help (nuts n bolts)

So I finally bought SickleYield's Ultra Templates and while the Genesis 3 Female version works without a hitch, I've gotten these options/errors for the G3Male version. 

I installed it via DIM (my content folder is on an External Hard Drive, which I've been using and installing to for the past couple weeks without any issues), I have Mac OSX El Capitain, and yeah. Not sure what the issue is, but I did notice the backslashes in the third error window are backwards from the way they normally should be. 

Any help would be greatly appreciated

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844 x 972 - 220K
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738 x 358 - 76K
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2094 x 1640 - 480K

Comments

  • EsemwyEsemwy Posts: 578

    Same with mine. Have you reported it as a bug? I haven't had occasion to use the G3M version myself. If you feel brave, you can manually edit the .dsf files and replace the %5C in all the paths with '/'. You'll have to uncompress (gunzip) them first. The 'Backup of' files just seem to be extraneous copies that either the PA or the packager left around. I'll take a closer look in the morning to decide what should be removed/edited. 

  • TotteTotte Posts: 13,955

    Hello,

    That's a packing error and a file path error, those exists sometimes, just file a bug report on the content or PM the PA directly for fastest turnaround. 

    The Path error is that Content should use / as path separator in files. Realy old Poser content used : (from Mac HFS+), but sometimes things go wrong and the \ ends up there, working on Windows but not on OS X.

     

  • SickleYieldSickleYield Posts: 7,634
    Do not PM the PA directly, I don't control the packing process in the slightest. Submit a ticket to Daz relating the issue, please.
  • Panzer EmeraldPanzer Emerald Posts: 727
    Esemwy said:

    Same with mine. Have you reported it as a bug? I haven't had occasion to use the G3M version myself. If you feel brave, you can manually edit the .dsf files and replace the %5C in all the paths with '/'. You'll have to uncompress (gunzip) them first. The 'Backup of' files just seem to be extraneous copies that either the PA or the packager left around. I'll take a closer look in the morning to decide what should be removed/edited. 

    Oh good, glad to know I'm not the only one who's had this issue. Now I don't feel like I'm going crazy! 

    I haven't reported it as a bug yet, but I'll send in a help ticket today. Hopefully this can be resolved ASAP, because I'm itching to use it for a couple things, lmao.

  • Panzer EmeraldPanzer Emerald Posts: 727
    edited October 2016

    Sorry to double-post, but I got a thing back from Tech Support, and they claimed it wasn't giving them the error and that the file might've been updated recently. Tried uninstalling/reinstalling, no update and it still doesn't work. 

    Last resort might be to see if it works after being downloaded via Daz Connect. I can't say I'm terribly thrilled about the prospect, as I've stopped using Daz Connect b/c it made everything a tangled hydra in my files, but it's worth a shot, at least.

    ETA: Couldn't find them on Daz Connect, tried offline authorization install. Nothing, no sign that it worked, except now I have a 'Duplicate ID' error for some reason. Still getting the 'Backup 1 of X' and all the dropdown options, even though I went into the folders themselves and ripped all the files off.

    ETA #2: Managed to get it to show up in Daz Connect smart content. Here's hoping this works now....

    Post edited by Panzer Emerald on
  • Panzer EmeraldPanzer Emerald Posts: 727
    edited October 2016

    It has been 4 days now, I've yet to receive any sort of answer from Daz's technical support other than "Sorry, it works for me" (and no, Daz Connect didn't work). It's gotten to a point where I've had to show the person what exactly is in the DIM/Manual Download folder. For the record, I looked at what's in the G3F file, and there's none of this 'Backup 1 of X' nonsense, or the errors I get when I try to use it via Autofit, either. None.

    To say I'm frustrated would be an understatement. In the 5 years I've been using Daz's products, this is the first time something like this has ever happened to me. Since this is from one of my favorite PAs, I would much rather see this through to a resolution rather than seek out store credit/a refund, but I'm at the point where I'm almost ready to throw in the towel with this. :(

    Post edited by Panzer Emerald on
  • TottallouTottallou Posts: 555

    I use Windows 10 rather than Mac & had similar backup files with this product - For me, the problem was that I had installed it twice once via Dim, once via Connect. The backup files were in the Connect version only so I uninstalled that one & deleted the product folder from my Cloud library.

    It would be a shame to return the product as it does a great job & in my case although the back up files were in the list when using autofit I just ignored them & the product worked as expected anyway 

  • TotteTotte Posts: 13,955
    SickleYield said:
    Do not PM the PA directly, I don't control the packing process in the slightest. Submit a ticket to Daz relating the issue, please.

    Some of the errors do come from not testing on OS X and having iffy paths in the duf files, which usually is because DS in 1 out of 1000 times writes the path wrong when saving.

  • EsemwyEsemwy Posts: 578

    Write back to tech support and tell them that the problem is macOS specific. DS is supposed to use portable paths (i.e. '/' separated) but in reality is rather inconsistent. I've actually seen this several times before in other products. They've always gotten fixed eventually. 

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