Not a Good Job, DAZ
inquire
Posts: 2,188
I filed a bug report on Andrei for the Freak 5 and on Morris for the Freak 5. It's here: https://bugs.daz3d.com/view.php?id=49016
Well, today I got a notice that the report was closed. Here's a request by me to reopen the bug report:
"Uh, you STILL have a problem here, guys. Yes, I can now load Andrei for the Freak 5, but he loads without any eye colors or hair adjustments. Wasn't he supposed to have some of those? He's at: http://www.daz3d.com/andrei-for-freak-5. Now, maybe he doesn't come with eye colors, but the promos show him with some and with some painted on head hair. Of course, I can use another character's eyes. Also, there are two installers (because I do use Poser). Now, no matter which installer I select to use first, when I get to the second installer, it tells me that there is an older version of Andrei there which should first be deleted.
NO, NO, NO. I already deleted the older version of Andrei, both files.
Now, if I click "No," not to uninstall, the install goes ahead, but we still have Andrei as I described above, pretty bare.
If I click "Yes," to uninstall, the uninstall goes ahead, then the install. But, when I open up DAZStudio, there is NO ANDREI! So, I hope you'll notice this, and see that there still is a problem here."
The reason I'm posting this as a separate thread is that I think DAZ does this kind of thing much too frequently. Close and careful analyses are not made. Who checked those installers out (for the Macintosh) -- anyone?
This calls to mind the metaphor of a greasy spoon diner, wherein the intent is to slop up more food without concern for what the customer eats and what contaminants may do to him. There's too much of a rush to get new products out, instead of painstakingly working for perfection.
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Comments
Andrei for Freak 5 works quite correctly for me. He comes with all he says he should and no more. Including the slight stubble of hair painted on the main texture.
There are no additional eye textures.
Just as the product description says:
I actually found an error in my log file for Andrei, so I think there is a problem.
Has anyone else seen this error?
That just means you don't have Hitomi installed - presumably there's a correction morph on soemthing you do have that hooks up to Hitomi, and since the morph isn't there it throws a warning. It isn't, however, a problem.
Fine. But are you saying that the installers (and you checked the Mac installers, right?) do NOT present error messages asking if you want to delete the old version, even if you have deleted the old version? And if you OK the uninstall, are you saying that Andrei installs correctly?
See, this is like eating at a greasy spoon diner and complaining to the owner about the dinginess of the place. He snaps back at me, "My counter is clean." I can see he just wiped it, but the cloth he's holding is dirty. I notice a dead roach in a corner. Further in the back, I see what looks like rat droppings.
He says, "I wash my dishes." And he does. But the spoon I'm using is still greasy, and the plates and cups look none too clean.
He's concerned with cooking up the next batch of food so that he can dole it out and make more money. He wants me to finish eating and get out so he's got another counter space and can sell to someone else and make more money.
I want him to be concerned with a pristine purge for purity of perfection. See the difference? That's what I'm saying about DAZ.
With Windows, the installer places data in the registry so it knows what is installed and how to uninstall it. I can only assume a similar process is done for Mac, which is why simply deleting the content files isn't enough for it to be considered 'uninstalled'. Perhaps another Mac user who has the content installed can help further.
Seems to me though, that since there doesn't seem to be any other comments on it that this might be an isolated issue.
Maybe, but I have uninstalled DAZ character files before. After the installation, if I install a newer version of the file, the installer does not complain that there is an older version that should be uninstalled. Also notice that this complaint does not occur when I install the first of two installers. When I install the second of the two installers, the complaint shows up. (It does not matter which of the two installers I choose to use first or second.)
Again, if I agree to the uninstall, the character does not show up when DS is started.
No, I think this is an issue confined to these installers. As for Windows, that OS is notorious for supposedly uninstalling something and leaving files lying about all over the place. The Mac OS does in fact uninstall. I remember being shocked when I first learned of that behavior on the Windows platform.
I used DIM to install and UPDATE. It updated everything perfectly on both my Win7 machine and my Macbook Air running 10.7.3.
Well, then it worked for you and DIM. I was wondering how it would work with DIM. When I tried the DIM a few days ago, I carefully selected 739 files. The DIM began working and then quit. When I restarted it, all of the files had been lost except for the few that had been downloaded. In other words, none of the files were selected. I had spent hours selecting the ones I wanted to test. Well, no DIM for me! There is a discussion thread on this. If you want DIM, use DIM.
Should not the installers work, though, if the files are downloaded in the more conventional way by themselves, and installed by the user instead of DIM? Isn't that like saying the greasy spoon food is fine if you just drink the coffee as you eat? You won't taste the greasiness or any other aftertastes. But shouldn't the food be fine just by itself?
To borrow from Shakespeare, Sonnet 116:" Love is not love/ Which alters when it alteration finds,/Or bends with the remover to remove."
The Sonnet begins: "Let me not to the marriage of true minds/ Admit impediments."
Well, you either see my point or you do not.
I'm sorry that you are having issues, but I am completely unable to replicate them. Even using the installers on my macbook air.
yes. all my old files have the hitomi error. I did a clean install of DAZ and DIM, and now I get this:
Genesis:/data/DAZ 3D/Genesis/Base/Morphs/Mallenlane/Hitomi/PHMHitomiRealisticNose.dsf#PHMHitomiRealisticNose?value in file : /data/DAZ 3D/Genesis/Base/Morphs/Morris/Andrei/CTRLAndrei.dsf
I have never owned hitomi, and did not get this error before. IT is in all my pre-dim files when I try to open them now.
yes. all my old files have the hitomi error. I did a clean install of DAZ and DIM, and now I get this:
Genesis:/data/DAZ 3D/Genesis/Base/Morphs/Mallenlane/Hitomi/PHMHitomiRealisticNose.dsf#PHMHitomiRealisticNose?value in file : /data/DAZ 3D/Genesis/Base/Morphs/Morris/Andrei/CTRLAndrei.dsf
I have never owned hitomi, and did not get this error before. IT is in all my pre-dim files when I try to open them now.
Yes, yes, there IS a problem, but it is just like DAZ to deny this. I'm not filing any more bug reports with DAZ. I'm so disgusted with them, not only for this, but for the whole DIM thing. We should be able to see in our accounts on-line which files have been updated, and we should be able to select which, if any, we want to bother downloading and updating. If DIM works for some people, fine. But, as I've stated before, after I spent hours selecting 739 Genesis files for DIM to download, the DIM quit and I lost all 739 of those selections.
Does the greasy spoon diner metaphor not seem applicable?
yes. all my old files have the hitomi error. I did a clean install of DAZ and DIM, and now I get this:
Genesis:/data/DAZ 3D/Genesis/Base/Morphs/Mallenlane/Hitomi/PHMHitomiRealisticNose.dsf#PHMHitomiRealisticNose?value in file : /data/DAZ 3D/Genesis/Base/Morphs/Morris/Andrei/CTRLAndrei.dsf
I have never owned hitomi, and did not get this error before. IT is in all my pre-dim files when I try to open them now.
This simply means that there is a correction morph for Andrei/Hitomi combinations. Since you don't have Hitomi it doesn't get connected. It is not a problem.
This simply means that there is a correction morph for Andrei/Hitomi combinations. Since you don't have Hitomi it doesn't get connected. It is not a problem.
Pardon me, Richard, but I believe there still is a problem. I got a short note today from the Bug Report people saying that these files had been updated. Know what? Against my better judgment, I downloaded them once again. There are two files for Derek, and two for Andrei. One of Derek's and one of Andrei's will open. The others now yield (MAC versions, remember) error messages saying that there is "no such directory" into which they may open. It doesn't matter where I put the files on the Mac, the error message still shows up.
Gee, thanks, DAZ, for really "fixing" this problem. Just say after me: "Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, Greasy spoon diner, . . . "
Just wanted to help out by providing some additional data points. The problem described by Inquire of running one installer (on a Mac) and then the other telling you it needs to remove the existing content is one that I have run into. I use a Mac too. I think the problem stems from my confusion about which installers to use. Some installers are used if you are running Poser, and other ones for DAZ, and sometimes it depends on which version of DAZ you are using. People have written descriptions of what it all means, but I still find it confusing and would appreciate better documentation.
Much of this has been solved by DIM (DAZ Install Manager) as it knows what to install and what not to install. Well, sort of. Actually I think it's just easier for me to understand the way they are labeled, so I just don't install things that have "Poser" or "psr" in the name. Even if I do install them (which I have done accidentally a few times), they don't give me the dreaded warnings about un-installing older versions.
That said, transitioning over has not been without problems. Since I don't want to have multiple copies of everything installed, I have had to carefully pick through to determine which un-installers to run because not all products are available under DIM yet. There have been other quirks when opening older scenes where Studio could not find the new locations of some content and I had to remind it. So far, I have been able to resolve these.
But of course, all of this should still work without DIM. I think most of the installer issues can be solved by better documentation, but perhaps not all of them. I hope the additional data is useful.
Thank you very much for your post. Another way to solve your problems is to stop buying DAZ content. That's what I've done. DAZ, you see, denies these problems and keeps on saying that it's really not a problem, or gives some other idiotic response.