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Anyone else not able to get G8M through Daz Connect? - Solved

DaWaterRatDaWaterRat Posts: 2,885
edited August 2017 in The Commons

Let me be very, very clear.  I already know that G8M is availabie via DIM and the Product Library.  I am *Not* talking about getting G8M via DIM or the Product Library.  I like using Daz Connect for Updates.  Less Bandwidth, usually.

However, my Genesis 8 Starter Essentials does not yet have an Update available via Daz Connect, and I've tried both refreshing within Daz Studio and restarting Daz Studio multiple times.  At this point, I'm looking for more information to better troubleshoot the problem.  I'm not submitting a ticket unless I absolutely have to.  (I can count my non-frustrating communications with Tech Support on one hand... and I've submitted more than five Tech Support tickets over the past decade.)

I have DS 4.9.4.117, if that has any relevance.

Edit to add the solution that ultimately worked for me, so that others may try it if needed:

Update Metadata on Genesis 8 Starter Essentials, then Update the product on Genesis 8 Starter Essentials.

Post edited by DaWaterRat on

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,468

    I'm using 4.9.4.120, though I doubt that is significant. I ddi have an update for Genesis 8 Starter Essentialks and when installed I had the figure (and it loads correctly).

  • linvanchenelinvanchene Posts: 1,382
    edited August 2017

    - I did not have an update in DAZ Connect for Genesis 8 Starter Essentials.

    (only three unrelated products were showing in the updates tab.)

    - I did right click on update metadata for Genesis 8 Starter Essentials. No Change.

    Using DS 4.9.4.122

    - - -

    What did the trick for me was

    to right click to uninstall Genesis 8 Starter Essentials with DAZ Connect in the Smart Content tab

    and then right click to reinstall with DAZ Connect from the Smart Content Tab

    -> Now Genesis 8 Male is included.

     

    Post edited by linvanchene on
  • LindseyLindsey Posts: 1,999
    edited August 2017

    I 'm using 4.9.2.70 and the Genesis 8 Starter Essentials showed an update for Genesis 8 Male in the Smart Content Tab. 

    Beware the Armani Hair Iray material presets are categorized the same as the 3Delight material presets so it looks like you have double duplicated hair materials.  They are named the same and icons are identical.  I recategorized the Iray materials to Materials>Iray>Hair>Hair Colors

    Edit: Changed double to duplicated

    Post edited by Lindsey on
  • DaWaterRatDaWaterRat Posts: 2,885
    edited August 2017
    linvanchene said:

    - I did not have an update in DAZ Connect for Genesis 8 Starter Essentials.

    (only three unrelated products were showing in the updates tab.)

    - I did right click on update metadata for Genesis 8 Starter Essentials. No Change.

    Using DS 4.9.4.122

    - - -

    What did the trick for me was

    to right click to uninstall Genesis 8 Starter Essentials with DAZ Connect in the Smart Content tab

    and then right click to reinstall with DAZ Connect from the Smart Content Tab

    -> Now Genesis 8 Male is included.

     

    I was thinking about trying that, so seeing that you said it worked for you, I tried it.

    Nope.  Didn't work for me.  Even re-started DS between the uninstall and the reinstall.

    Edit to add: Okay, that's weird.  I told it to update the metadata, and then I could update it, and then the update had G8 male

    Lindsey said:

    I 'm using 4.9.2.70 and the Genesis 8 Starter Essentials showed an update for Genesis 8 Male in the Smart Content Tab. 

    Beware the Armani Hair Iray material presets are categorized the same as the 3Delight material presets so it looks like you have double duplicated hair materials.  They are named the same and icons are identical.  I recategorized the Iray materials to Materials>Iray>Hair>Hair Colors

    Edit: Changed double to duplicated

    I only use Smart Content for updates and to check out recently installed products.  I use the Content Library otherwise.  But thanks for the warning.

    Post edited by DaWaterRat on
  • Kev914Kev914 Posts: 1,110

    I get a systax error when I try to load M8. There are more details in a thread under the troubleshooting forum. Can't remember the actual name.

    2017-08-22 17:10:31.638 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2017-08-22 17:11:03.397     Q:/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_45773/people/genesis 8 male/characters/michael 8.duf (1,1): Syntax error - expected '{' or '['
    2017-08-22 17:11:03.397 Error reading file, see log for more details.
    2017-08-22 17:12:34.120 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2017-08-22 17:14:49.245 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2017-08-22 17:15:23.554 "Michael 8": Uninstall Succeeded.
    2017-08-22 17:15:23.557 "Michael 8": Uninstall Succeeded.
    2017-08-22 17:15:37.835 Beginning Install of "Michael 8"
    2017-08-22 17:16:22.504 "Michael 8": Install Succeeded.
    2017-08-22 17:16:22.510 "Michael 8": Install Succeeded.
    2017-08-22 17:16:22.513 "Michael 8": Install Succeeded.
    2017-08-22 17:16:45.828     Q:/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_45773/people/genesis 8 male/characters/michael 8.duf (1,1): Syntax error - expected '{' or '['
    2017-08-22 17:16:45.828 Error reading file, see log for more details.
    2017-08-22 17:17:23.375 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2017-08-22 17:19:59.899 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2017-08-22 17:22:37.027 WARNING: cloud\dzcloudtasknotifier.cpp(178): recv failed errno=10054
    2017-08-22 17:25:43.496 WARNING: cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0
    2017-08-22 17:28:57.618 WARNING: cloud\dzcloudtasknotifier.cpp(178): peer performed orderly shutdown errno=0
    2017-08-22 17:31:31.760     Q:/DAZ 3D/Studio/My Daz Connect Library/data/cloud/1_45773/people/genesis 8 male/characters/michael 8.duf (1,1): Syntax error - expected '{' or '['
    2017-08-22 17:31:31.760 Error reading file, see log for more details.

     

  • bohemian3bohemian3 Posts: 1,034
    edited August 2017

    Kevin H - I got this same error.   I tried everything... The only way I was able to fix it was

    1) uninstall Michael 8 through Connect.

    2) Update the Genesis 8 Essentials in Smart Content updates.

    3) Download the DAZ connect offline installer and authentication file from your online Account Product Library, then install them explained here 

    https://helpdaz.zendesk.com/hc/en-us/articles/207812473-How-do-I-install-Daz-Connect-products-using-Offline-Packages-

    It's a pain, but it worked.

    Post edited by bohemian3 on
  • Kev914Kev914 Posts: 1,110

    Thanks, bohemian3.

    I got it to work too. But I used DIM to install M8.

    I think I tried everything else but what you did. After messing with it on and off all day, I think I'll just stay with what I have.

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