Catgirl Genesis

edited December 1969 in Daz Studio Discussion

I got catgirl, wolf, and bunny for genesis. Catgirl is gone from my account and bunny has taken over in my Daz. I can't use catgirl because bunny only shows. Anyone know what I can do?

Comments

  • SpottedKittySpottedKitty Posts: 7,232
    edited December 1969

    What exactly do you mean by "in your account" and "in your DAZ"? Are you looking at the Product Library page in the DAZ store, and were you logged in? Or at your Content Library/Smart Content tabs (and if so, which) in DAZ|Studio? Or at the actual folders and files installed in your D|S content location on your computer? Did you install everything manually, or using the DIM, or a bit of both? Which is which is vital in helping figure out your problem and how to fix it.

  • edited December 1969

    The catgirl shows in my content tab. But when loaded and I try using the mats only the bunny shows. I'm logged in and catgirl doesn't show in the product library but wolf and bunny do show. I don't use the DM because it installs stuff to a different folder than doing it manually. I was going to reinstall but its not there.

  • SpottedKittySpottedKitty Posts: 7,232
    edited December 1969

    The catgirl shows in my content tab. But when loaded and I try using the mats only the bunny shows.
    Content Library or Smart Content? Stuff showing up in the Smart Content tab depends on extra data supplied by DAZ, which wasn't always what you might call "right". Most of these have been fixed now, but if you missed the update you'll still have the old data.
    I'm logged in and catgirl doesn't show in the product library but wolf and bunny do show.

    This sounds like a glitch you'll have to open a support ticket for. Can you find your orders where you bought each of these items? That will have to be noted in your support ticket.
  • edited December 1969

    Sent a ticket in. Should hear back soon.

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