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problem with activation

Chris Fox ArtChris Fox Art Posts: 380
edited December 1969 in Carrara Discussion

i have bought Carrara 8 Pro and have some issues with the activation, when i start the program it ask for a serial, on my account settings i go to my serials, copy the Carrara 8 Serial that is there and paste it in but it always said invalid serial.

Comments

  • HeadwaxHeadwax Posts: 10,004
    edited December 1969

    most probably you are copying a space before the serial? or maybe an extra dot at the end?
    when you get it to work make sure you are running as admin if it keeps asking you toput it in everytime you boot carrara up
    good luck

  • Chris Fox ArtChris Fox Art Posts: 380
    edited December 1969

    yes, i copy and paste it and tryed every carrara serial i'Ve got but no one works, got one for Carrara 8 Pro, Mimic for Carrara 7 and Mimic for Carrara 8 but it's the same about iclone as i can't create an account as i dont get an activation mail but i wrote a mail to them and hope this problem will be solved soon.

  • bighbigh Posts: 8,147
    edited December 1969

    chiisuchianu said:
    yes, i copy and paste it and tryed every carrara serial i'Ve got but no one works, got one for Carrara 8 Pro, Mimic for Carrara 7 and Mimic for Carrara 8 but it's the same about iclone as i can't create an account as i dont get an activation mail but i wrote a mail to them and hope this problem will be solved soon.

    if it's Carrara 8.5 - SN for it is here
    http://www.daz3d.com/forums/discussion/20690/

    not in your account .

  • Chris Fox ArtChris Fox Art Posts: 380
    edited July 2013

    thx, i will try that out when i'm home, hope that works.

    But not sure if it was Carrara 8.1 or 8.5 as i've had both on my product libary

    Post edited by Chris Fox Art on
  • 3DAGE3DAGE Posts: 3,311
    edited December 1969

    HI :)

    Are you using Mac or PC ?

    What OS ? WinXP, Win7, Win8, OSX .......

    Are you logged in as the Administrator. ?

    (you need to have administrator rights to install software and allow the serial number to register.

    If you're copying / pasting the serial number from a web page,......

    Paste the serial into a basic text document ( Not HTML)
    then copy the basic text serial number,. and paste it into Carrara.

    ( make sure you don't copy any blank spaces from the start, or the end of the serial number ).

    If none of that works,...

    type in the serial number manually.

    if that doesn't work,.....

    make sure you have the correct Carrara version, for the serial number you have.. and that you have administrator rights on your user account.

    Serial numbers are product specific,. so, for example : the serial number for Carrara 7 won't work for Carrara 8
    you need to have the correct serial number for the Carrara version you're using, and you need to have administrator privileges to allow the program to install and register the serial number.

    hope it helps

  • Chris Fox ArtChris Fox Art Posts: 380
    edited December 1969

    Hi,

    thank you for your help, it was the issue that i was using Carrara 8.5 and didnt used the Serial from Forum.

    I am using PC with Win7 64bit system.

    So i can try to figure out now how everything works on Carrara :)

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