Heyyy stuff fell off - fixed :)
Mistara
Posts: 38,675
when i went to sleep had 33 items in my w/l, now there's only 25.
i had the luminous beach hair textures, sensual hair, trog brute, can't remember the rest. an item i removed is back in my list
aww mann, just added a few items back and now my w/l down to 24.
i feel like Scratt trying to gather his acorns.
Post edited by Mistara on
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Yea, weird things are going on in the store. I ordered some items a couple of days ago, now that I logged in today I saw they were still in the cart.
At first I thought I'd forgotten to buy them, but I can see I did get an email receipt, and my credit cart has also been charged. The order does not appear in my account though, and I can't see the items in the Product Library.
Have you sent a support ticket about this?
Have you sent a support ticket about this?
Yes. BTW, couldn't find any option for attaching a file, didn't the support form use to have that?
Not that I know of, although I admit I have not filed many support tickets.
to borrow a word 'buggers'
oh, just remembered i has A3's nural suit w/l'ed
new releases is mia, don't see deelish Funland. still in the scrolling banner
it used to, i used to attach screenshots.
heyyyy, boughts recently not in my ProdLib
Garden Deluxe Part 2
Sylvana
Guillaume Hair for Genesis and M4
THis problem was reported to Daz, can you check again, to see if it has been fixed yet please.
not fixed as of yet. no hurries, i'm sure they'll sort it all out.
We are looking into this. If you have the order number could you PM me?
Could you please PM me the order number. We are looking into this.
This happened to me as well Sunday night when I was looking for information on a product I had bought. My product library is only showing the orders I had purchased last week. I sent in a support ticket. Hoping this can get resolved and its a simple fix.
Roni
Again, as Jared said to Misty and Taozen, can you PM him the order number
Umm I didnt order anything. Are you talking about the Support Ticket # ?
Ah sorry, yours is a different problem.
Support ticket number is fine, if that has a description of the problem.
Okies and yes it does. Here it is: #146839
To recap, it's only showing my purchases for the past week, nothing else. And I know I had bought a product and put it in my cart and I didnt get a warning that I had bought it already. Just in case that helps too.
We have traced the issue and are in the processes of resolving it. Due to a data replication issue, some orders are not showing at the moment. Absolutely no data was lost. Any data that appears to be missing (lost orders, wishlist etc.) is now in the process of being replicated into place. Any missing information should be available by end of day today. Any orders placed from this point forward should not have any issues.
Awesome thank you!
Roni
We are looking into this. If you have the order number could you PM me?
Done...
Yes, I believe I've done that too...
OK, seem to be fixed now...
There is a delay in processing some orders placed between 4:10 AM and 9:15 AM MST (Daz time). We're sending out emails for those affected customers and are working quickly to finish pulling those over and have them processed. We apologize for the inconvenience this may have caused anyone.