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Problems with refunds from the DAZ Store?

nakamuram002nakamuram002 Posts: 788
edited December 1969 in The Commons

Is anyone having problems with refunds/credits for returned products from the DAZ Store, or is it just me? I asked a refund or store credit for a purchase I made on Aug. 18. I have not received it as of today, Aug. 24. I followed up twice, on Aug. 21 and Aug. 23, and received "lip service" answers both times. I don't think I'm being impatient, because I have always, in the past, received credit in one or two days.

Comments

  • NovicaNovica Posts: 23,887
    edited December 1969

    What do you mean lip service replies? Canned responses?
    If you bought a product you can return it within 30 days, and it doesnt usually take longer than three in my experience. Weekends however, don't count. Britney is usually on the ball, but remember she gets to take a vacation too. :) (Not being snide.) You can always PM one of the administrators if a week goes by and you hear nothing. But be sure and check your account as you may get the refund/ credit without a timely notification that it has been done.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    DAZ_Jared did say in another thread that Britney is on maternity leave at the moment, but is working from home as much as she can.

  • nakamuram002nakamuram002 Posts: 788
    edited August 2013

    Thanks Novica and Chohole!!

    There is no refund or credit in my DAZ or Paypal Accounts. They gave me canned responses to my followups such as:

    "Thank you for contacting DAZ Sales/Tech Support.

    We strive to answer all e-mail support requests as soon as possible. In the meantime, please feel free to take a look at our help desk (https://helpdaz.zendesk.com/home) if you haven't already, as your question may already have an there.

    We will get back to you shortly!" (Britney)

    and

    "I'm forwarding this to our sales department for further analysis. Please give them enough time to look into the issue and respond." (Cristina)

    The second response is really lame, because it sends the problem back to its source.


    Remember that good customer support is team-based -- If a person is unable to work, then their duties should be covered by someone else. What if people miss special offer and coupon deadline, due to slow response from the sales department? At least they could give me a good excuse and say that "Response from their sales department is slow due to the medical issues with so-and-so".

    Post edited by nakamuram002 on
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