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faulty models

boogerlabboogerlab Posts: 0
edited December 1969 in The Commons

Is there anyway of notifying an artist of their faulty 3d models in the daz shop?
Also is there anyway of getting a refund?
I paid for an environment and dozens of textures are missing.

Comments

  • JaderailJaderail Posts: 0
    edited September 2013

    boogerlab said:
    Is there anyway of notifying an artist of their faulty 3d models in the daz shop?
    Also is there anyway of getting a refund?
    I paid for an environment and dozens of textures are missing.
    One which item did you get that is not working properly? A Link please.
    Two you send a ticket to Support and select Sales for refunds Please include your Purchase Number in your post.
    Three items that do not work properly should also be sent to DAZ 3D in a Support Ticket and not to the Artist.

    All this can be done in the Contact Us menu below the forum page.
    Post edited by Jaderail on
  • Serene NightSerene Night Posts: 17,640
    edited December 1969

    There is a 30 day money back guarantee. You need to submit a help request. It is under the help link.

  • boogerlabboogerlab Posts: 0
    edited December 1969

    Thanks for the quick response.
    Here is the environment http://www.daz3d.com/forest-winter

  • JaderailJaderail Posts: 0
    edited September 2013

    Your first mistake is this is not the SET. As it says the REQUIRED item is FOREST. This is a addon set for Forest not a stand alone set.

    You can still get a Refund, as noted above.

    Post edited by Jaderail on
  • kyoto kidkyoto kid Posts: 41,040
    edited December 1969

    ....do you have the prerequisite content, "Forest"?

  • boogerlabboogerlab Posts: 0
    edited December 1969

    Whoops my mistake, I didn't see the required product tag.

  • kyoto kidkyoto kid Posts: 41,040
    edited December 1969

    ...don't worry, I've done that before myself an several occasions.

  • ghastlycomicghastlycomic Posts: 2,531
    edited December 1969

    I got excited for a second because I thought this thread said Fawlty Models.

    Nobody mention the war!

  • NovicaNovica Posts: 23,887
    edited December 1969

    And this is the reason artists should NOT be contacted. Imagine how many user errors they would be bombarded with. (You're not the first, and won't be the last, lol.) Glad it was figured out for you.

  • MattymanxMattymanx Posts: 6,902
    edited December 1969

    There is nothing wrong with contacting the artist who made the model but it most likely is not the fastest solution. The forum is the fastest way to get info and DAZ3D is here to help as well since they are responsable for tech support for all 3D content sold through here.

  • TaozTaoz Posts: 9,940
    edited September 2013

    boogerlab said:
    Whoops my mistake, I didn't see the required product tag.

    The tags are sometimes misleading anyway, so always do an extra check if you're in doubt...

    Post edited by Taoz on
  • kyoto kidkyoto kid Posts: 41,040
    edited December 1969

    ghastlycomic said:
    I got excited for a second because I thought this thread said Fawlty Models.

    Nobody mention the war!


    ...when I first saw the title, that thought crossed my mind as well.
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