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Dreamlight

mpam76895_15961369c9mpam76895_15961369c9 Posts: 294
edited December 1969 in The Commons

Not quite DAZ's turf but has anyone had any problems with them? Was corresponding with support via email and as soon as I mentioned needing a refund she stopped communication. I thought it was 60 but it's apparently 30 days where today is the last day for refunds.

OTOH, I signed up for the model master series of vids. My problem isn't the vids, but a poor connection. It's not about time as I can deal with that. It's that I keep getting disconnected from their server. The downloads simply stop after so much time. This happens with both streams and downloading.

Besides dishing out more for speed etc., is there anything I can do to just ensure a (!%$#@!) Complete download of those files?

Comments

  • CypherFOXCypherFOX Posts: 3,401
    edited December 1969

    Greetings,
    Hit up a coffee shop, or someplace with free internet at a point in the day when there's not many people there?

    You could try a download resumer, there are a few out there, but be careful many of them come with...questionable extras.

    -- Morgan

  • mpam76895_15961369c9mpam76895_15961369c9 Posts: 294
    edited December 1969

    Yeah, too bad about those extras which inevitably mess your system up even more. For the second time I get, "Thank you for contacting us. This is an automated response confirming the receipt of your ticket." But they haven't actually replied. Perhaps they are under threat from Fukushima fallout......

  • Jason GalterioJason Galterio Posts: 2,562
    edited December 1969

    I believe that the monetary issues with Dreamlight are handled by someone different than the technical issues. And, sadly, that person is pretty slow to respond.

    At least that was the case when I had similar problems. Usually they do get sorted out, just takes a lot of patience.

  • anikadanikad Posts: 1,919
    edited December 1969

    Have you tried posting in Dreamlight's forums? One of the mods over there might be able to highlight your issue to the relevant party. I believe one of his mods also posts here.

  • Miss BMiss B Posts: 3,071
    edited December 1969

    anikad said:
    Have you tried posting in Dreamlight's forums? One of the mods over there might be able to highlight your issue to the relevant party. I believe one of his mods also posts here.

    Yes, that would be me. I'm the Global Forum Moderator on the Dreamlight Club Forums.

    Kzerial, if you're not a member of the DLC Forums, could you PM me here with any information (support ticket number, contact's name), so I can try getting in touch with her and see what's going on? Hopefully we can get this resolved sooner, rather than later.

  • Crystal's RendersCrystal's Renders Posts: 0
    edited December 1969

    It's been over three weeks since I put in a refund request. I got back an email challenging me as to why I wanted a refund after only a few days, but after I replied to that I have been completely ignored.

    I am saddened by this incompetent customer service. I wasn't big into the tutorials, but the guy who made them seemed like a nice guy.

  • Miss BMiss B Posts: 3,071
    edited December 1969

    Luxury said:
    It's been over three weeks since I put in a refund request. I got back an email challenging me as to why I wanted a refund after only a few days, but after I replied to that I have been completely ignored.

    I am saddened by this incompetent customer service. I wasn't big into the tutorials, but the guy who made them seemed like a nice guy.


    Hi Luxury, I'm the Global Moderator of the Dreamlight Club Forums. If you're not a member of the Dreamlight Forums, could you please PM me here with as much information as you can give me, such as Support Ticket number, contact info and such, and I'll try to get in touch with Support for you to find out what's going on.
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