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not able to log in to the specified account

nicco.buricchinicco.buricchi Posts: 0
edited December 1969 in New Users

hello everyone,

I just downloaded the daz manager when i try to connect with my profile i see this error:

"unable to login to the specified account. verify the email and/or password and try again".

ofc i typed the right stuff.. i also chenged my name from Niccolò to niccolò thinking about the special character..
i don't really know what to do...

Thank you
Niccolò

Comments

  • ChoholeChohole Posts: 33,604
    edited February 2014

    There are problems with the DIM just at the moment. This should be sorted out in due course.

    Post edited by Chohole on
  • nicco.buricchinicco.buricchi Posts: 0
    edited December 1969

    i also deleted my account.ini once

  • nicco.buricchinicco.buricchi Posts: 0
    edited December 1969

    thank you for the fast reply..
    i just needed some 3d models for work..
    guess i'll just wait =)

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    This has not happened before, so please wait a few hours till DAZ 3D get into work in the USA, then it will be fixed.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    DIM is now fixed and fuctioning well again.

  • indrejarne_b7c110955findrejarne_b7c110955f Posts: 1

    up having same problem now in EU- Estonia , unable to login

  • Richard HaseltineRichard Haseltine Posts: 102,873

    This is a very old thread so it isn't likely to eb the same issue. Double-check that your email and password are correctly entered, if the email is wrong you will need to create a new account in the Install Manager ("accounts" are just stored log-in details and isntallation options, this won't create a new store account).

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