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Option to download rendernode is not there and support strangeness.

Analog-X64Analog-X64 Posts: 110
edited April 2014 in Carrara Discussion

I've just started rebuilding my render farm.

So went to download rendernode for my Carrara Pro 8.1 and I have no option to download rendernode and even to download 32-bit versions are missing, actually my Bryce 7 and Bryce 7 Pro is all messed up too.

So I created a support ticket. This morning I went to check the status of my support ticket and the ticket was gone.

Strange stuff., I hope they can resolve this for me. :)

I've attached a screenshot of what it looks like on my end.

carrara.jpg
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Post edited by Analog-X64 on

Comments

  • eyeseeeyesee Posts: 172
    edited December 1969

    Hi Analog-X64,

    Have you run DAZ Installer recently?

    I was given the option to download a new version of render node just a day or two ago.


    Eyesee (Jedi Tea Master - May the Tannin be with you)

  • Analog-X64Analog-X64 Posts: 110
    edited December 1969

    eyesee said:
    Hi Analog-X64,

    Have you run DAZ Installer recently?

    I was given the option to download a new version of render node just a day or two ago.


    Eyesee (Jedi Tea Master - May the Tannin be with you)

    I didn't know about the Daz installer. So I installed it and it only shows me content that I've purchased.

    So if I type Carrara. I get Carrara 8 Native content and a few other items.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    Zendesk did go down briefly yesterday, so possibly you need to repeat the Support ticket

  • Analog-X64Analog-X64 Posts: 110
    edited December 1969

    chohole said:
    Zendesk did go down briefly yesterday, so possibly you need to repeat the Support ticket

    Thanks :) I did recreate the ticket this morning :)

    I also added additional info, asked if they could also fix my Bryce downloads they are messed up as well.

  • ChoholeChohole Posts: 33,604
    edited April 2014

    How are they messed up ?

    You will possibly find them in 2 places, some under Bryce 7 and some under bryce 7 pro.

    Post edited by Chohole on
  • DartanbeckDartanbeck Posts: 21,543
    edited December 1969

    For DIM, click on the little gear icon in the upper right: "Settings". Set up DIM to include products and software that you want. While in there, give it the paths to all of the Carrara versions you want it to install Carrara-specific content to. You can add more than one version of Carrara to the applications list. DIM now finds all of my Carrara purchased stuff, I believe. In the earlier days of DIM, Carrara stuff was still manual download only, but that has changed quite a bit over the past months.

  • Analog-X64Analog-X64 Posts: 110
    edited December 1969

    chohole said:
    How are they messed up ?

    You will possibly find them in 2 places, some under Bryce 7 and some under bryce 7 pro.

    My Bryce 7 Options are for Bryce & Bryce content
    My Bryce 7 Pro options are for Bryce Lightning and content
    My Bryce 7 Pro Upgrade options are for Bryce Lightning and Content

    Is that the normal way it should be?

    Bryce7ProUpgrade.jpg
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    Bryce7Pro.jpg
    629 x 153 - 29K
    Bryce7.jpg
    629 x 153 - 27K
  • ChoholeChohole Posts: 33,604
    edited December 1969

    Yes that is basically the same as mine show up.

  • Analog-X64Analog-X64 Posts: 110
    edited December 1969

    Dartanbeck said:
    For DIM, click on the little gear icon in the upper right: "Settings". Set up DIM to include products and software that you want. While in there, give it the paths to all of the Carrara versions you want it to install Carrara-specific content to. You can add more than one version of Carrara to the applications list. DIM now finds all of my Carrara purchased stuff, I believe. In the earlier days of DIM, Carrara stuff was still manual download only, but that has changed quite a bit over the past months.

    I did do that. but part of the problem might be, Carrara & Bryce were installed from the individual installers and not Daz installer, so when I point to those folders. Daz installer complains the folder are not empty.

    Also after a few minutes DAZ Installer crashes.

  • DartanbeckDartanbeck Posts: 21,543
    edited December 1969

    That is not common performance. Never has been for me. I've never got a "Not empty folder" error, and I think DIM may have crashed on me once or twice when other junk was going on with my antivirus. Your AV may be playing a big part in that.

    Okay, I've just looked on my account and, while Carrara 8.5 Pro shows download/Install options for 64bit, 32 bit and for each of the Render Nodes, I'm not getting any Render Nodes for 7 Pro or 8 Pro. I have backups on a drive of all of those installers, luckily for me. Wow... I hope you're support ticket fixes this.

  • Analog-X64Analog-X64 Posts: 110
    edited December 1969

    So there is a known bug report about carrara render node and they will get back to me.

    In the meantime, I went to my backups and sure enough I did save copies of the my Carrara and Bryce purchases on DVD.

    This just reinforces my belief in making backups :)

  • evilproducerevilproducer Posts: 9,050
    edited December 1969

    I spent forever DLing the installers for C7.2 Pro. I sure as hell wasn't going to place my trust in an external server or company. I archived all my Carrara installers. I just came across my Carrara 5 disks just the other day as well.

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