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Giselle 6 pro bundle Issue

chp09taschp09tas Posts: 3
edited December 1969 in The Commons

Hi - I don't know if this is the right place to post this.

I'm a platinum account member and I saw the Giselle 6 pro bundle was discounted by 51% to $61.23, I decided to purchase that as well as some other items. When it was added to my shopping cart it was definitely at that price.
However I didn't notice when I checked out that I had lost the discount and was actually being charged the full $124.95, rather than the discounted rate. However now, looking back at Giselle 6 pro bundle, it states the price is $61.23 again.

I'm really annoyed that I missed this - can anyone help me with this issue?

Order #101609538

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,765
    edited December 1969

    Are you sure it charged you? The cart shows the undiscounted price, but then it should show the discounts and incorporate them in the grant total - which is what you pay. If it did over-charge you please open a sales support ticket through Zendesk (Help>Contact us in the header of this page).

  • DZ_jaredDZ_jared Posts: 1,316
    edited December 1969

    I've taken a look at your order and it appears you will need to contact our sales support staff. You can file a ticket through our help center.

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