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Can't download purchased items

XfitzXfitz Posts: 96
edited December 1969 in The Commons

After purchasing an item on my PC (not my Mac) I am getting a window that says ..."unable to open this helper application...The protocol specified is not valid". Then when I attempt to install the Download Manager (again) I get a message that says "My security settings do not allow this file to be downloaded."

My PC recently needed someone to come in and remove a virus. I am thinking that person did something to my security settings because I did not have this problem with DAZ until after that episode. I am reluctant to change my settings tho, since that recent virus was costly both in time and money.

Can anyone help? Thanks.

Comments

  • patience55patience55 Posts: 7,006
    edited December 1969

    Sounds like the new security settings are not allowing the DIM downloader helper to function ...

    You should be able to access your files "manually" through the Product Library.

  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    What browser, AV, and Firewall are you using?

  • XfitzXfitz Posts: 96
    edited December 1969

    Patience55 said:
    Sounds like the new security settings are not allowing the DIM downloader helper to function ...

    You should be able to access your files "manually" through the Product Library.

    No can't get manual to work either, plus that can be a pain in the butt for some products.

  • XfitzXfitz Posts: 96
    edited December 1969

    I. Browser both Chrome and Explorer. Neither works. AV I don't know what that is Same with firewall setting. I t appears DAZ is allowed thru the firewall but. To be honest I am out of my league when it comes to these things.

  • frank0314frank0314 Posts: 14,048
    edited December 1969

    AV = Antivirus

  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    When you get the message "your security settings do not allow this file to be downloaded", if you click or right-click on that message, do you get options lie "Allow this download", "Allow all downloads from this site"?

  • XfitzXfitz Posts: 96
    edited December 1969

    fixmypcmike said:
    When you get the message "your security settings do not allow this file to be downloaded", if you click or right-click on that message, do you get options lie "Allow this download", "Allow all downloads from this site"?

    Good question. I don't think so, but I wont be back to my studio until tomorrow, but I will see about that then.

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