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Attention DAZ: Wrong Goddess Hair on Countdown Page-- Correct One Not Giving Punches

ChangelingChickChangelingChick Posts: 3,208
edited December 1969 in The Commons

Title pretty much says it all, but the wrong Goddess Hair is listed on the countdown page, and the correct one is not giving out punches like it should.

Comments

  • ChangelingChickChangelingChick Posts: 3,208
    edited December 1969

    Addendum: Also, the product is not showing as owned when I got to its webpage. It *is* downloading in the DIM though and *is* on my product list.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    This has beemn reported

  • MinosMinos Posts: 6
    edited December 1969

    It's been three days since I filed request #169281 because they didn't give me the punch when I bought the right Goddess Hair. I still don't have the punch. I suppose I will never get it.

  • alkenalken Posts: 253
    edited December 1969

    Same here, still waiting for a goddess punch.

  • MattymanxMattymanx Posts: 6,902
    edited May 2014

    Its the weekend. There is normally no one in the office on the weekend.

    Post edited by Mattymanx on
  • MinosMinos Posts: 6
    edited December 1969

    They answered this twice already:

    "The missing punches and missing discounts were applied to the applicable accounts on Thursday May 29th."

    And it's a lie!!! At least for me, I was not given a punch. Does anyone know a way to get to someone who cares checking my account and see that nothing was applied?

  • ChoholeChohole Posts: 33,604
    edited December 1969

    MinosMx said:
    They answered this twice already:

    "The missing punches and missing discounts were applied to the applicable accounts on Thursday May 29th."

    And it's a lie!!! At least for me, I was not given a punch. Does anyone know a way to get to someone who cares checking my account and see that nothing was applied?

    File a support ticket

  • MinosMinos Posts: 6
    edited December 1969

    Chohole, I hope you are not trying to mock me. I said already that I have ticket #169281. It's open since Wednesday and they just do nothing.

    Are you suggesting that I open a second ticket?

  • alkenalken Posts: 253
    edited December 1969

    Support decided to credit my account for the goddess hair...evidently they were unable to figure out a way to add the punch.

  • ChangelingChickChangelingChick Posts: 3,208
    edited December 1969

    MinosMx said:

    Are you suggesting that I open a second ticket?

    I'm gonna go with yes. If they think they've already solved it en masse, a second ticket is the way to go if you still haven't heard back.

  • ChoholeChohole Posts: 33,604
    edited June 2014

    ChangelingChick said:
    MinosMx said:

    Are you suggesting that I open a second ticket?

    I'm gonna go with yes. If they think they've already solved it en masse, a second ticket is the way to go if you still haven't heard back.

    No, sorry I missed that you had already opened a ticket. You can add to the existing ticket, explaining that you still haven't had any feedback about that particular problem, which was a rather strange one for them to sort out apparently, judging by what alken has posted.

    Post edited by Chohole on
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