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Where is my Product Library?

W R WW R W Posts: 0
edited December 1969 in The Commons

I may just be overlooking something simple, but I log in and go to my account page and select my Product Library and it's blank. No indication I have any products so none of the "sort by" buttons works, or "Select by name" or whatever. (Need to reload an item, only: no items?)

Thanks in advance!

Comments

  • MistaraMistara Posts: 38,675
    edited December 1969

    are you sure your logged in to the store?

    the login syncing may be unsynced

  • SpottedKittySpottedKitty Posts: 7,232
    edited December 1969

    One way to tell is to look right up at the top corner of any DAZ website page; does it say "Log In" or "Log Out"? There have been recent reports of people becoming abruptly logged out when they go to their account page, or start checking out with a cartful of goodies, or switching between store and forums. Weird stuff happening right now, it seems... :blank:

    One thing that sometimes fixes it — the DAZ store puts a cookie in your browser which sometimes gets corrupted. If you can view your cookie list (how to do this varies depending on which browser you use) it's the one from daz3d.com named "frontend". Make sure you're logged out from the DAZ store and forums, delete this cookie (there is usually no need to delete all your cookies) then restart your browser and try logging back in to DAZ.

  • MistaraMistara Posts: 38,675
    edited December 1969

    delete cookie?

    deletecookies2.jpg
    278 x 300 - 19K
    deletecookies.jpg
    250 x 366 - 15K
  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    What browser/version are you using? Do you have any script blockers or Java disabled?

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