More Confusing Sales
Jason Galterio
Posts: 2,562
So what products qualify as "Spacing Out" releases?
Is this the complete list?
- Modular Sci-Fi Kit 02
- Blue Planet - Orbital View
- Sci-Fi Living Quarters
I am asking because down below on the "Sales and Promotions" page it says: "BONUS SAVINGS! Buy any 3 “Spacing Out” new releases and save big on some of our most popular items!"
Which leads me to assume there are more options in the list. I.e. it would say "Buy all 3.." instead of "any" if there were only three items.
Daz 3D is part of 
Connect
DAZ Productions, Inc.
7533 S Center View Ct #4664
West Jordan, UT 84084
Licensing Agreement | Terms of Service | Privacy Policy | EULA
© 2024 Daz Productions Inc. All Rights Reserved.
Comments
Also Stonemason is listed as 10% off when you buy 3 Spaced Out items.
And 50% off if you buy 1 Spaced Out item.
So does that mean 60% off if you buy 3?
Actually the percent offs are stacking rather than additive; so, if you buy 3 spaced out items it works out to about 55% off Stonemason items (Except new releases).
Charlie
This sale is unneccessarily convoluted and complicated.
I've tested the sale and it's more than just the three items which qualify.
Please check out the mid section of this post: http://www.daz3d.com/forums/viewreply/641079/
There is a lot going on during this sale. To answer the original query, there are more than 3 "Spacing Out" new releases. There are actually 11. They are all listed on the Sales and Promo page.
I'll list them here though:
Modular Sci-Fi Kit 02
Blue Planet - Orbital View
Sci-Fi Living Quarters
OOT Styles for Xtech
OOT Styles for Cyria
FW Courtney HD
Patient X
I13 K Pop Poses
Advanced Metal Creator
Celtic PRincess
Manga Poses & Expressions
Buying one of the above products activates the 50% off the artists stores:
Stonemason
Ironman13
Outoftouch
FWArt
Oskarsson
V3Digitimes
Midnight_Stories
FirstBastion
Aako
Tengu23
Kibaretto
Buying 3 or more of the above products activates the bonus savings:
Additional 10% off Stonemason (for a total of 55%)
70% off Mech 2012 Enforcer (Does not Stack with Stonemason 50% or 10%)
90% off Outland Mrauder
65% off Bot Genesis
80% off Freak 5 Base, Starter and Pro Bundles
50% off Olympia 6 Base, Starter and Pro, Gia 6 Base, Starter and Pro, The Girl 6 Base, Starter and Pro, and Genesis 2 Female Bot Armor Bundle
Purchase First Bastion's Sci-Fi Living Quarters and get an additional 10% off First Bastion's Store (total of 55%)
Owner's and buyers of Advanced Metal Shaders or Advanced Wood and Metal Shaders Bundle get an additional 20% off of Advanced Metal Creator (for a total of D off)
There is a lot going on with this sale but I wouldn't say it is overly complicated. New releases are listed up at the top, bonuses and artists are listed below. The Sales and Promo page spells everything out.
**Edit** Added Kibaretto to PA list
That's because you guys came up with it, LOL.
That's because you guys came up with it, LOL.
This didn't come from my mind lol. But, I feel like if I was able to build all of the sales rules based on the information from the Sales and Promo page then it explains things at least in an adequate way.
I will agree that there is a lot of stuff going on with this particular promotion. But if you look on the bright side, that just means more opportunity for discounts.
You missed * http://www.daz3d.com/kibarreto in your listing... so much for simply figuring the sale out. ;-)
BUT: Why can't you simply list the sale like you are doing now, and place it on the sales page? Why not make a SIMPLE LISTING that people can understand? Instead you get the information all over the place.
Yes, you can figure out this sale.
But to do this first, you have a lot of "eye-way", looking through all the sections involved.
Second, you have to remember the conditions (or otherwise keep them visible by opening a secondary browser window), so that, once you have put the items into your cart, and don't get the expected result, you can re-check the conditions to find out if a) you picked a non-qualifying item b) you picked a qualifying item, but the shop is glitched again.
You even have to check your "inventory", in case you own the iotem, but the discount doesn't show.
THAT is why, in my book, the sale is overly complicated and convoluted.
And I'm doing the translations every day since the Snowball sale, so you can believe me, I am not completely unexperienced in figuring them out. No offense meant towards you, DAZ_Jared, but PLEASE try to see it from a customer's point of view. Yes, you create "perks". But you repell many potential "buys" because people are insecure about which items go together how. So, rather than buying something and then later figuring out "Duh, I am an idiot, because if I had added Item X to the cart, I would have saved $5 on item Y", there is a percentage of people who rather don't buy at all, then.
I guess you still get enough people who buy anyway...
But as a customer, I have to say I'm getting "sales-fatigue". I can't keep up with all the sales, and the thousand different stackings.
Thank you for all of the assistance.
In the end I did figure it out with a lot of trial and error.
Three pages open. The sales page, the new items page and my cart. I just kept adding and subtracting things and then refreshing my cart to see the changes.
In my view, the problems are three fold:
1. There is a big blue bar straight across the the products on http://www.daz3d.com/sales-promotions. The bar implies a differentiation between the two sets of items. It doesn't help that few of the items below the bar appear to be "Space" related.
2. The "everything must be in the cart" rule makes it absolutely essential that you get it right.
3. Ticket turn around time is so slow that getting it wrong means missing the sale. And a chastising email from support for not understanding the sale.
...been there in another sense as it's kind of like trying to understand the Blender UI and then giving up, uninstalling it, and going back to Hexagon or Wings3D.
Fortunately (in a way) I have been so broke since January, I can just ignore most of these sales for now (though missing out on MM this year as well as the recent T-Party sale was tough).
Good catch on Kibaretto. I've added them to the list.
This is definitely something we're becoming more and more sensitive to. We're actually discussing this thread right now.
Case in point, Support didn't even understand the last sale that I opened up a ticket on.
I got the chastising "you have to have X item in the cart at the same time" reply. Along with a very dismissive "I will fix it for you this time, but not anymore" add on.
And, you know what, the sale in question wasn't even a "this and that" sale. It was an item that was missing from a bundle that was part of the sale.
So you don't even have to see it from the customer's point of view. Go talk to support about it.
(And, by the way, I am still waiting on an apology for inappropriately lecturing to me.)
+1
Well I do apologize if Support has ever been terse, or rude toward you. I'd like to think our support staff are always friendly, but they are humans and I know they make mistakes. On behalf of DAZ I apologize.
Well I do apologize if Support has ever been terse, or rude toward you. I'd like to think our support staff are always friendly, but they are humans and I know they make mistakes. On behalf of DAZ I apologize.
Thank you.
I have a love/hate relationship with support here.
Sometimes it can be great, other times it is terrible. There is rarely an in between.
And I do mark that up to being human and overwhelmed, but unfortunately most of those wounds are self inflicted.
I blame the same confusing sales jargon, attempting to be cute, endlessly occurring, always overlapping promotions that have been discussed in this same thread. It's like stabbing yourself over and over. And never giving the doctors a chance to catch their breaths between each bandaging.
Well, that you missed Kibaretto kind of proved my point. :coolsmile:
The current sale has 15 conditions, which have to be put together in a layout that doesn't fit into a screen.
You have to scroll down a minimum of three times to see the entire sale, and the final sales element, kibaretto, is placed in a way that makes it look like a decoration rather than belonging to the 50%-PA-Shops.
It's like Legionaire said in his post. You do not get a "simple choice" from the sales, but have to set up a complicated "help myself" clutch to make a an educated choice.
That is why T-Sale was great - the rules were simple and clear cut (and the result easily controllable in your cart), you could see all conditions in one screen, and you could understand it even if you don't speak English well.
Couple of things - First gateway sales are not going away in the foreseeable future. I know that not everyone is a fan of them, but they are beneficial to both PA's (by moving back catalog) and customers who haven't purchased everything and want access to discounts on back catalog items. Plus it allows us to reward customers for purchasing new items.
Second, we just finished a long conversation about the design and layout of the Sales and Promo pages and we've come up with some strategies to make sure that things make more sense. It is definitely something that I am sensitive to and will keep an eye out for as I review the sales and promo pages before they go live.
Finally, I've started a thread here: http://www.daz3d.com/forums/discussion/43594/ that will have each Sales and Promo spelled out in a way that will make sense and can [hopefully] be consumed at a glance.
Another small point about stacking 'buy this to get that' sales is that the sale price is not reflected in My Wishlist. I often scan my wishlist to see what is on sale. With the T-Party sale I could see sale prices right away in my wishlist and I went ahead and bought some of the items. But with stacking sales I might never know about specific wanted items unless I waste a lot of time trying to figure it out.
Charlie
While I appreciate the effort and understand the method of the sales...
I don't think posting the details of the sales here will necessarily resolve the issues. Unless there is an easy link from the Promotions page to the plain text explanation. Like a "for detailed information..." sort of link.
Personally I really wish the individual sales were on their own pages. Then it would be easy to determine where one sale ends and the next starts.
Keep in mind that not all browsers see things the same way. I often have to switch between Firefox and IE, particularly in sections like the catalog and the gallery.
This didn't come from my mind lol. But, I feel like if I was able to build all of the sales rules based on the information from the Sales and Promo page then it explains things at least in an adequate way.
I will agree that there is a lot of stuff going on with this particular promotion. But if you look on the bright side, that just means more opportunity for discounts.
I didn't have a problem with this sale, except that it made me spend more money than I intended! :) But I felt the sales page adequately explained things.
I did, at first, think there were only 3 "spaced out items" -- which didn't make sense -- until I saw the products beneath those three.
Same exact boat here. Only I didn't get the "We'll fix it this time" line, I had to explain their own sale to them, which thankfully I had taken screen shots of the cheaper items to provide as proof. Still awaiting reply. That took 30 minutes of my time that I can never get back. I'm growing more and more frustrated as I try to sort all of this out.
Not to mention, my cart seems to be broken, as none of the 50% discounts are applying. What gives?!
Fully agree!
Maybe items in the wishlist could get kinda flag which indicates that the price depends on a current sale/promotion.
Actually a flat sale would help move back catalog items for the people who didn't catch them the first time around, so that point doesn't really hold water. The whole point of the 'buy this to get that' discount is to push the new items, let's call it like it is. Not that it is a bad thing.
I got the chastising “you have to have X item in the cart at the same time” reply.
I once got that reply as well to things that didn't give discounts when in your cart at the same time like they were supposed to.
Finally, I’ve started a thread here: http://www.daz3d.com/forums/discussion/43594/ that will have each Sales and Promo spelled out in a way that will make sense and can [hopefully] be consumed at a glance.
It's not just confusion-- we also have to remember what all the conditions of the sales are. These are both major reasons why you need to simplify it and not have nearly so many conditions-- 3 should really be the maximum per sale category. I have mental problems that include great difficulty remembering multiple components or patterns the instant I take my eyes off of them.
Another small point about stacking ‘buy this to get that’ sales is that the sale price is not reflected in My Wishlist. I often scan my wishlist to see what is on sale.
Yup, that's another problem, albeit I consider it minor compared to the other two.