Mimic pro for carrara is asking for a serial number

Hi, 

I ordered mimic pro for carrara and installed it in carrara pro 8, but it asks for a serial number. None appear in my account page and never got an email. I emailed support. no answer. Before, I used to get serial numbers when I ordered from Daz, now I get nothing. How am i supposed to use this? 

 

 

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