Loading...
> >

If a bundle goes up for cheaper than a recently purchased portion of that bundle?

arcadyarcady Posts: 340
edited September 2014 in The Commons

What are my option if this occurs?

One of the items at discount today is a bundle that comes to only $3 more than the single item I bought on Friday that was part of it.

(Creature Morphs HD versus just Creature Morphs).

Does their guarantee cover a desire to 'bump up to the bundle' like that?

A second item I purchased yesterday, was a bundle (ranger for G2F bundle), that includes a pose kit I'd bought some days back.

Don't think I've done anything like any other times recently...

I guess these help illuminate to me why there is a return policy on even digital items here - hard to tell from my invoices but I think I bought those outside of punches... If I did buy them inside of punches... I guess I'm stuck.

Post edited by arcady on

Comments

  • DzFireDzFire Posts: 1,473
    edited December 1969

    Contact customer support, they are real good at taking care of you.

  • arcadyarcady Posts: 340
    edited December 1969

    Ouch. They refunded the base item at the sale price I'd bought it at, but did not add the bundle - and now neither is on sale.

  • ChoholeChohole Posts: 33,604
    edited December 1969

    ouch, you should have bought the bundle before you asked for the refund on the individual item.

  • MJ007MJ007 Posts: 1,683
    edited December 1969

    Contact support and explain to them the issue. Im sure they will handle it accordingly.

    Good Luck!

  • arcadyarcady Posts: 340
    edited December 1969

    chohole said:
    ouch, you should have bought the bundle before you asked for the refund on the individual item.
    I had no way of knowing if I would be able to get the refund. So I was waiting for an answer before acting.
  • DzFireDzFire Posts: 1,473
    edited December 1969

    MJ007 said:
    Contact support and explain to them the issue. Im sure they will handle it accordingly.

    Good Luck!

    This normally works.

  • arcadyarcady Posts: 340
    edited December 1969

    Unfortunately no one seems to be responding to my original ticket anymore.

    Does every inquiry to them tend to require a new ticket? Leaving comments in prior tickets doesn't flag anyone?

  • cecilia.robinsoncecilia.robinson Posts: 2,208
    edited December 1969

    arcady said:
    Unfortunately no one seems to be responding to my original ticket anymore.

    Does every inquiry to them tend to require a new ticket? Leaving comments in prior tickets doesn't flag anyone?

    How long has it been since the opening of the ticket and the last comment?

    My experience is: give them time, they will get onto it at some point and cater to your desires.

Sign In or Register to comment.