Wardrobe Wizard V4 Support File

nightwolf1982nightwolf1982 Posts: 1,160
edited September 2014 in The Commons

Ok, so about a month ago I bought the Wardrobe Wizard support plugin for V4. Turned out it wasn't as useful as I thought it would be, so I decided to try getting a refund. Naturally, I went ahead and deleted the plugin files. Unfortunately, I've never gotten a response from PhilC, from either of his e-mail addresses, and his contact forum is locked out.

Does anyone have this file? Is there any other way to contact PhilC to get this issue resolved?

Post edited by nightwolf1982 on

Comments

  • icprncssicprncss Posts: 3,694
    edited December 1969

    Phil has a 30 day return policy for purchases from his store. While I've never had reason to ask for a refund, I've always received a response from him if not the same day, within 24 hours of sending the email.

    Did you save a copy of the email requesting a refund within the 30 day return period? Have you resent the email? If you use Facebook, he does have a Facebook page as well.

    Are you asking if someone has purchased the add on because you have a problem and want assistance? The only person you can legally obtain a new copy of the file from is Phil Cooke. If you have decided you don't want a refund and need a replacement copy, email him with your purchase information.

  • nightwolf1982nightwolf1982 Posts: 1,160
    edited December 1969

    I've sent 3 separate e-mails, two to the site address, one to his yahoo account, all within 10 days of making the purchase. No response, ever. I don't know if he's just not receiving the e-mails, or if they're being screened by his spam filters, or what.

    I don't know his ID on Facebook, and frankly, I shouldn't have to search around for other contact options. He has plenty of options listed on his site, that should be all I need. I've sent another e-mail to his yahoo account, but if I don't get a message, I'm washing my hands of it all, and this will be the only time I'll ever do business with PhilC Designs.

  • Lissa_xyzLissa_xyz Posts: 6,116
    edited December 1969

    Try him through Rendo. He's still active on the forums there so he may see it there. He's there as PhilC. http://www.renderosity.com/homepage.php?page=1&userid=162

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