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paid for, but can't access Members Only forum

3dbug3dbug Posts: 67
edited December 1969 in The Commons

2 weeks ago I paid for a Platinum+ membership, which includes being able to access the member's only forum. However, I can't access it, have done what I was told to do in order to fix the problem (to no avail), then told it's a "known issue", my help ticket marked as "resolved", and then dumped on the side of the road (i.e. ignored without any updates or further communication, despite my further inquiries).

I don't think this is a professional way to go about dealing with tech support issues (and for that matter, contractual promises incurred when clients buy a membership).

That aside, is there anybody out there who knows a workaround, or how to solve this problem?

Comments

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    marcopoloseeks01 said:
    2 weeks ago I paid for a Platinum+ membership, which includes being able to access the member's only forum. However, I can't access it, have done what I was told to do in order to fix the problem (to no avail), then told it's a "known issue", my help ticket marked as "resolved", and then dumped on the side of the road (i.e. ignored without any updates or further communication, despite my further inquiries).

    I don't think this is a professional way to go about dealing with tech support issues (and for that matter, contractual promises incurred when clients buy a membership).

    That aside, is there anybody out there who knows a workaround, or how to solve this problem?

    Sorry for the inconvenience, it's something we're trying to deal with - but clearly we're not on top of it yet.

    Leave it with me, I'll get it sorted ASAP.

  • info_7ab70978f3info_7ab70978f3 Posts: 78
    edited December 1969

    Same failure for me

  • ChoholeChohole Posts: 33,604
    edited December 1969

    notified

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    Both should be ok now, let me know if you have any other problems :)

  • 3dbug3dbug Posts: 67
    edited December 1969

    Indeed, Sesame opened. Thank you Jack! I will only add the following: I have no idea on earth why tech support (where I would think this matter belonged and should have been solved) was completely unable to help me. Anyway, thanks again sooooo much Jack!

  • JOdelJOdel Posts: 6,286
    edited December 1969

    I find I can't consistently sign in If i'm using Safari again. I'll get an email notification from a Members forum, click on the link and get dumped at the login page. I'll Log in and click on the link again and get dumped back at the Log in page. From my dashboard after logging in I;ll try to go to the members' foruns from the pulldown, the screen will twitch and I'll be at my dashboard again.

    Occasionally the forums will let me in, but if I try to post anything it dumps me back out again.

    I can get in from Chrome, but I can't get anywhere else in Chrome since all my bookmarks are in Safari.

  • BlueIreneBlueIrene Posts: 1,318
    edited December 1969

    I too am having this problem and have tried everything that support have suggested so far, but no luck - Sesame still well and truly closed here :)

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    dclane said:
    I too am having this problem and have tried everything that support have suggested so far, but no luck - Sesame still well and truly closed here :)

    I'm on it :)

  • BBlogoBBlogo Posts: 54
    edited December 1969

    Can't access it too since I rejoined PC+ a month ago.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    bblogoss said:
    Can't access it too since I rejoined PC+ a month ago.

    Ok, will add you to the list :)

  • BlueIreneBlueIrene Posts: 1,318
    edited December 1969

    I don't know how long it will last for, but it seems the Sesame has opened here. Please don't change the locks again :)

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    dclane said:
    I don't know how long it will last for, but it seems the Sesame has opened here. Please don't change the locks again :)

    Hopefully it will be fine, at least until if/when your membership lapses and you go to resubscribe :)

  • arcadyarcady Posts: 340
    edited December 1969

    JOdel said:
    I find I can't consistently sign in If i'm using Safari again.

    I also have frequent problems going to the members only forum on my Macs (safari). I find I have to hit the logout button from any page on the site that claims I am logged in, then log in again. Once I do that - I can get to the members only forum.

    This used to always happen. But for the past maybe month or so, it has been intermittent.

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