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It must be me, but I think it's you (DAZ) - Where's my bundle?

leemoon_c43b45a114leemoon_c43b45a114 Posts: 866
in The Commons

This past Saturday, I purchased https://www.daz3d.com/ajc-college-times-outfit-for-genesis-8-and-81-males bundle, along with a few other products.

All but the AJC College Times Outift items showed up in DIM and installed fine.  The AJC College Times Outfit never showed up.

The singular Bundle item shows in my account Product Library page here on the site, but none of the separate items making up the bundle do.

If I click on the Bundle in my Product Library, the screen does list the 4 outfit items.  Note that there are no download links to be seen, reflecting why DIM shows nothing for all of the bundle items.

The store product page has changed a few times since Saturday, with the individual items producing the Oops page doesn't exist/is no longer active warning initially, but now the links to the individual items have been removed from the bundle's product page.  The item names are there, but the links to the separate items are gone.

 I understand that others are experiencing an inability to download this bundle/these items.  The issue appears to have started on release day (7/28/2022) and is not fixed for at least some, if not all, consumers.

The friendly support person indicated they could see the files in DIM and suggested that I use the manual downloads option from my Product Library.  As mentioned and shown above, there are no links to allow this.

Well, it's not apparent to me that the issue is on my end.  Everything seems to indicate a fault on the store side of things.  I haven't heard anything from support today after sending the screenshot and further explaining (again) what I'm seeing on my end.

It's this one bundle (4 items) that are not working.  All my other products, including the ones I bought earlier today have installed perfectly.

This has become a point of irritation for me.  DAZ took my money and has failed to deliver the product(s) I paid for.  It's been 6 days since the items were released and there doesn't seem to be any indication of a resolution to make them available.  Why, IF DAZ is working on this, is it taking so long?

To be clear, RIchard on the forums and the support person have been friendly regarding this, but DAZ really needs to get their act together, especially regarding taking payments for non-existent products.  That's consumer fraud.

I truly think the problem is yours, DAZ.

Lee

 

Screen Shot 2022-08-01 at 7.22.08 PM-1.png
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Comments

  • Richard HaseltineRichard Haseltine Posts: 100,990

    You've just checked this? I was told that a fix was being run about six hours ago.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866
    edited August 2022

    Richard Haseltine said:

    You've just checked this? I was told that a fix was being run about six hours ago.

     Thanks for the response, Richard!  Always the gentleman. :)

    I did just check this.  On 2 Macs via DIM.  Nothing.

    Also, my product library list in my accounts looks exactly like my screenshot at this very moment.  Nothing to download.

    Lee

     

    Post edited by leemoon_c43b45a114 on
  • Richard HaseltineRichard Haseltine Posts: 100,990

    OK, I sent a follow-up query. Sorry this is taking so long to resolve.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    Richard Haseltine said:

    OK, I sent a follow-up query. Sorry this is taking so long to resolve.

    RIchard, you have no idea how much I appreciate how much you do.  Thank you for looking into this again!! :)

    Lee 

  • KnightTekKnightTek Posts: 62

    I am having this same exact issue and have a support ticket submitted for them to check on it. I thought it was just me having this problem.

     

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    Support responded a short while ago and asked me to perform SKU searches in DIM.  None of the items show up.

    I'm certain the problem isn't on my end.  You can look at the product page on the store and see something's wrong.

    As a side note, I see where there are 2 different URLs for the bundle in the store, one works and the other goes to an OOPS page.  Just in case someone wants to fix that boo-boo. :)  See the https://www.daz3d.com/sporty-styles-bundle.  This bundle contains the AJC College Times Outfit Bundle and the thumbnail showing under the "This product contains the following products" section goes to the actual AJC Outfit Bundle product page. The text link for the bundle under the "What's Included and Features" section goes to a different URL that isn't found and gives the OOPS page.

    I'm not sure if this issue is truly being worked on behind the scenes or if I'm just being jerked around. :(

    Lee

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    KnightTek said:

    I am having this same exact issue and have a support ticket submitted for them to check on it. I thought it was just me having this problem.

     

    Thank you for confirming that others are having this issue, KnightTek.  I'd seen that others have reported it on the forums.  I'm glad you put in a support ticket as well.  I do hope this gets resolved soon. :)

    Lee

     

  • KnightTekKnightTek Posts: 62
    edited August 2022

    leemoon_c43b45a114 said:

    KnightTek said:

    I am having this same exact issue and have a support ticket submitted for them to check on it. I thought it was just me having this problem.

     

    Thank you for confirming that others are having this issue, KnightTek.  I'd seen that others have reported it on the forums.  I'm glad you put in a support ticket as well.  I do hope this gets resolved soon. :)

    Lee

    I hope it is resolved soon as well. I have an art scene I am working on that needs that clothing so I can complete it.  :)

    Post edited by Richard Haseltine on
  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866
    edited August 2022

    KnightTek said:

    I hope it is resolved soon as well. I have an art scene I am working on that needs that clothing so I can complete it.  :)

    On the plus side, I've been trying out my other new purchases! :)

    I'll post here as I find out anything new on this issue.  You're welcome to add any info you can share about all of this as well. :)

    Lee

     

    Post edited by Richard Haseltine on
  • Jason GalterioJason Galterio Posts: 2,562

    I didn't buy the bundle, so I can't try it...

    A couple of months ago some of my purchases were not showing up in DIM. Turns out they were misclassified under the Release method filter. I think they were being listed in Public Build instead of Release Build or something like that.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    Jason Galterio said:

    I didn't buy the bundle, so I can't try it...

    A couple of months ago some of my purchases were not showing up in DIM. Turns out they were misclassified under the Release method filter. I think they were being listed in Public Build instead of Release Build or something like that.

    Hey, Jason, thanks for jumping in.  I just checked my settings in DIM and see that I have all the release channels enabled.  I was excited for a minute. :)

    Thank you for the excellent suggestion, perhaps it's set to one of the private builds which could be why Support can see it and mere mortals like us can't.

    Lee

     

  • BarubaryBarubary Posts: 1,211

    Just as an addition to this, while I did not buy the bundle, I did buy "dForce Sport Suit Outfit for Genesis 8 and 8.1 Females" (https://www.daz3d.com/dforce-sport-suit-outfit-for-genesis-8-and-81-female), which is a part of this bundle.

    All I can find in my product library is a single 2.3 MB file that has some hierarchical material presets but no actual clothing items. I did open a ticket, but haven't heard back yet.

    So I think DAZ created some major kerfuffle with the entire bundle and all contained items.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    Barubary said:

    Just as an addition to this, while I did not buy the bundle, I did buy "dForce Sport Suit Outfit for Genesis 8 and 8.1 Females" (https://www.daz3d.com/dforce-sport-suit-outfit-for-genesis-8-and-81-female), which is a part of this bundle.

    All I can find in my product library is a single 2.3 MB file that has some hierarchical material presets but no actual clothing items. I did open a ticket, but haven't heard back yet.

    So I think DAZ created some major kerfuffle with the entire bundle and all contained items.

    Hi Barubary!

    I'm so sorry you're experiencing this issue on another part of the big bundle.  Thank you for responding here and I am glad you've also opened a ticket. :)  It's like all the items in the big bundle are jinxed. LOL!

    I hope we all get whatever's going on sorted out quickly so we can enjoy these wonderful looking items!! :)

    Lee

     

  • Jason GalterioJason Galterio Posts: 2,562

    leemoon_c43b45a114 said:

    Jason Galterio said:

    I didn't buy the bundle, so I can't try it...

    A couple of months ago some of my purchases were not showing up in DIM. Turns out they were misclassified under the Release method filter. I think they were being listed in Public Build instead of Release Build or something like that.

    Hey, Jason, thanks for jumping in.  I just checked my settings in DIM and see that I have all the release channels enabled.  I was excited for a minute. :)

    Thank you for the excellent suggestion, perhaps it's set to one of the private builds which could be why Support can see it and mere mortals like us can't.

    Lee

     

    Sorry for the disappointment. I figured it was worth a shot.

    I was going around and around when it happened to me. DAZ instead the files were in my account, but I couldn't find them.

    So I turned on all the options in DIM and the three missing products appeared.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    Jason Galterio said:

    leemoon_c43b45a114 said:

    Jason Galterio said:

    I didn't buy the bundle, so I can't try it...

    A couple of months ago some of my purchases were not showing up in DIM. Turns out they were misclassified under the Release method filter. I think they were being listed in Public Build instead of Release Build or something like that.

    Hey, Jason, thanks for jumping in.  I just checked my settings in DIM and see that I have all the release channels enabled.  I was excited for a minute. :)

    Thank you for the excellent suggestion, perhaps it's set to one of the private builds which could be why Support can see it and mere mortals like us can't.

    Lee

     

    Sorry for the disappointment. I figured it was worth a shot.

    I was going around and around when it happened to me. DAZ instead the files were in my account, but I couldn't find them.

    So I turned on all the options in DIM and the three missing products appeared.

    Please don't be sorry!  It was an excellent suggestion which I will pass along to Support.  It could provide a clue as to what's going on and accelerate DAZ fixing the problem. :)

    Thank you again for helping!!

    Lee 

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    More frustration today as this issue remains unsolved.

    More sending info to support today showing the same thing over and over - no products showing up to download in my Product Library, nothing in DIM.

    Anyone having a more favorable experience with this?

    Lee

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    On a related note, does anyone know what difference it makes if I install a product directly within DAZ Studio vs. DIM?

    Lee

  • nemesis10nemesis10 Posts: 3,423

    leemoon_c43b45a114 said:

    On a related note, does anyone know what difference it makes if I install a product directly within DAZ Studio vs. DIM?

    Lee

    There are few reasons to use DIM:

    1. it allows you to decide which drive and what location you want to
    2. it keeps links to where products i.e. "I know I bought a unicorn", opens DIM, searches for unicorn, sees listing of installed product; clicks info and sees that it is folder "x" on drive "q"
    3. it handles updates so that you can download and not install in case you want to wait a bit
    4. the installed file structure is a bit more user friendly
    5. and DIM can install certain things like scripts and photoshop brushes


    while the cloud install in Daz doesn't.  What ever you do, don't try to use both.
     

  • Jason GalterioJason Galterio Posts: 2,562

    nemesis10 said:

    leemoon_c43b45a114 said:

    On a related note, does anyone know what difference it makes if I install a product directly within DAZ Studio vs. DIM?

    Lee

    There are few reasons to use DIM:

    1. it allows you to decide which drive and what location you want to
    2. it keeps links to where products i.e. "I know I bought a unicorn", opens DIM, searches for unicorn, sees listing of installed product; clicks info and sees that it is folder "x" on drive "q"
    3. it handles updates so that you can download and not install in case you want to wait a bit
    4. the installed file structure is a bit more user friendly
    5. and DIM can install certain things like scripts and photoshop brushes


    while the cloud install in Daz doesn't.  What ever you do, don't try to use both.
     

    Wiser words were never spoken.

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    Thank you, nemesis10 and Jason!  This is what I suspected and declined using the Install pane in DAZ Studio to try to find/install the outfit bundle, as Support wanted me to do.  I've never installed anything from within Studio and didn't want to mess things up.  DIM has worked fine for me.

    Thanks again! :)

    Lee

  • nemesis10nemesis10 Posts: 3,423

    leemoon_c43b45a114 said:

    Thank you, nemesis10 and Jason!  This is what I suspected and declined using the Install pane in DAZ Studio to try to find/install the outfit bundle, as Support wanted me to do.  I've never installed anything from within Studio and didn't want to mess things up.  DIM has worked fine for me.

    Thanks again! :)

    Lee

    Now, I have to amend what I said!  I have used the Install Pane when I was either troubleshooting something or the DIM installation was screwed up.  The trick is to follow what Support wanted to do, troubleshoot and solve the problem, and finally, when Support creates the update for DIM, de-install the product from the Install Pane, and reinstall from DIM.  My advisory is because DIM can't delete or overwrite cloud products or vice versa. And having, two separate versions of the same product( especially when one is broken) is trouble.  

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866
    edited August 2022

    nemesis10 said:

    leemoon_c43b45a114 said:

    Thank you, nemesis10 and Jason!  This is what I suspected and declined using the Install pane in DAZ Studio to try to find/install the outfit bundle, as Support wanted me to do.  I've never installed anything from within Studio and didn't want to mess things up.  DIM has worked fine for me.

    Thanks again! :)

    Lee

    Now, I have to amend what I said!  I have used the Install Pane when I was either troubleshooting something or the DIM installation was screwed up.  The trick is to follow what Support wanted to do, troubleshoot and solve the problem, and finally, when Support creates the update for DIM, de-install the product from the Install Pane, and reinstall from DIM.  My advisory is because DIM can't delete or overwrite cloud products or vice versa. And having, two separate versions of the same product( especially when one is broken) is trouble.  

    Thank you for the additional explanation, nemesis10.  It falls in line with what I vaguely remembered seeing in the forums over the years. :)

    I am still not keen on using a different install method and cluttering up my system with what will be unwanted directories, etc. once DAZ fixes the install.

    Initially, I couldn't see the outfit in the Install pane, but I can now.  I will ponder whether I want to go this route tonight and let Support know tomorrow.  If I don't do the in-DAZ Studio install, I'll just wait for a proper install to become available.  DAZ has apparently removed the bundle and the store now shows the outfit as a single product.  Not sure if that's working for anyone or not.  Perhaps it will be easier to get a refund and repurchase it to get the "new" version.

    I'll post how this progresses tomorrow.

    And thank you again for the thoughtful explanation and recommendation, nemesis10!  I am most appreciative of your help!! :)

    Lee

     

    Post edited by leemoon_c43b45a114 on
  • KnightTekKnightTek Posts: 62

    Lee,

    Support found out that on my account, the individual items (jacket, pants, sneakers and shirt) were missing so they added them. I was able to install them finally via DAZ Central. I hope you are contacted very soon!

    ~KnightTek

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866

    KnightTek said:

    Lee,

    Support found out that on my account, the individual items (jacket, pants, sneakers and shirt) were missing so they added them. I was able to install them finally via DAZ Central. I hope you are contacted very soon!

    ~KnightTek

    Excellent!! I'm thrilled that you have gotten the outfit installed.  That's great news. :)

    I'll be checking my Support Requests page often today to see when it's my turn in the queue.

    Thanks so very, very much for sharing the good news, KnightTek! :)

    Lee

     

  • leemoon_c43b45a114leemoon_c43b45a114 Posts: 866
    edited August 2022

    I checked DIM a few minutes ago and the 4 individual products have now shown up and they've installed just fine. :)

    Thank you again, KnightTek for letting us know your success.

    I've responded to Support, letting them know that this worked, but also that it's still missing a 5th package (the one with the presets to load the entire outfit at once and the 5 hierarchical material presets that change the entire outfit's materials at once.)  I showed Support the readme's file list.

    So, they've almost got it sorted out.  The great news is the significant parts of the product are available with just that one small set of full outfit features missing.

    A very heartfelt thank you to everyone who has joined in this conversation to help and to those on the DAZ team who worked to correct the product release. :)

    Lee

    Post edited by leemoon_c43b45a114 on
  • BarubaryBarubary Posts: 1,211
    edited August 2022

    leemoon_c43b45a114 said:

    I checked DIM a few minutes ago and the 4 individual products have now shown up and they've installed just fine. :)

    Thank you again, KnightTek for letting us know your success.

    I've responded to Support, letting them know that this worked, but also that it's still missing a 5th package (the one with the presets to load the entire outfit at once and the 5 hierarchical material presets that change the entire outfit's materials at once.)  I showed Support the readme's file list.

    So, they've almost got it sorted out.  The great news is the significant parts of the product are available with just that one small set of full outfit features missing.

    A very heartfelt thank you to everyone who has joined in this conversation to help and to those on the DAZ team who worked to correct the product release. :)

    Lee

    Same is true for me, support kindly came through and fixed the issue. Took a while, but I can only assume support has a lot to do these days. In the end it all worked out, and I am really grateful for that. Also thanks for everyone involved in this thread, always helps to realize that you are not alone and - probably - not crazy :D

    Post edited by Barubary on
  • maikdeckermaikdecker Posts: 2,752

    Barubary said:

    Took a while, but I can only assume support has a lot to do these days.

    Mostly self-inflicted wounds, I'd say, which could be avoided with more and/or better quality assurance and/or more binding rules for the PAs how to set up their products (like regulations for which files have to and up in the appropriate sub directories...)

  • Noah LGPNoah LGP Posts: 2,589
    edited January 2

    Well, it took me a long time to realize that I bought an empty box.

    I submitted a ticket.

    Daz team didn't fix it automatically for all the users with this issue.

    Post edited by Noah LGP on
  • Noah LGPNoah LGP Posts: 2,589
    edited January 12

    Ticket closed by Daz but these products are still missing sad

    Once again I must beg for my purchased items.

     

    Edit :

    An anonymous hero saved the day, thank you very much !

    Post edited by Noah LGP on
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