Mesh Grabber Bundle

I bought this, see below... However, when I click the download button on the order page, it does not download, although it clearly acknowledges the sale.

But when I go to my cart, they are asking me to pay again, at the full price ... confused.  Why does the shop not have a way to contact Daz about such queries?

Regards

 

DA23-0410-97D2-3D4B-CD21

Date of purchase:

Mon, 10 Apr 2023 22:20:51 UTC


 

Item:

Sku:

Price:

Mesh Grabber Bundle (Win)

73855

$32.48


 

Subtotal

$64.95

 

Discount

$32.47

 

Store Credit

$0.00

 

Tax

$0.00

 

Grand Total

$32.48

Comments

  • LeanaLeana Posts: 11,783
    edited April 2023

    There is a way to contact Daz about such queries: Go to "Help" page (from the main store menu) and use the "submit a ticket" button at the bottom of the page to go to help center (direct link to the help center)

    Use the "sign in" button first, then

    • to submit a new ticket use the "submit a request" button at the bottom of the help center page.
    • if you want to check the status of an existing request, click on your name in the top-right corner once signed in and select "my activities".
    Post edited by Leana on
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