Tech support is lacking...

wildbillnash

What the heck is wrong with Daz tech support? A couple of weeks ago I chose 4 items from the weekly freebies. I went through the purchase process and everything resulted as it should. Later, when I went to my DIM I only saw only 1 item listed. The next couple of days I checked again thinking it might be a glitch with Daz but the other three items never showed. So, I submitted a ticket to support. They responded back about the ticket the items were on as well as another ticket. It seems it was processed twice. Support removed the extra ticket but the items never showed. I responded back and waited. Now he wants me to repeat my question again, the same one from April 19th that is on the same ticket. And to top it off it takes the, 3-4 days to respond to each of my statements.

Now I wonder how many other products I bought never showed up in DIM that i never caught?

memcneil70

To be accurate you are dealing with Customer Service, Tech Support deals with broken things.

One thing I can suggest is look at the items you bought and check to see if they are 'really old' products and make sure you have DIM clicked to download those older products. I learned about that when I bought a pair of shoes for V4 and found out they were for an older version of DAZ Studio than what I was using.

Another thing I do is make a copy of both my Shopping Cart and the email confirmation of the sale. Then I track down every item and I have name to do a search with. Some items have changed names over time, so the SKU on the email will help. Using the sort order in DIM will help, starting with Orders, Product ID, A - Z... (I don't have DIM open now.)

And yes, I have often had to point Customer Service back to my first report, maybe rephrasing what I initially wrote. Claity for tired eyes and a worn out brain at the end of a long day is kind. (I used to do international customer service, with email reports and I can appreciate the difficulties DAZ may face.)

Mary

wildbillnash

Thanks for the information, and correction, Mary. I'll check things out as you suggested. I'll let you know what I find out.
As for the tired brain, I really don't know about that. Since he responded for the second time, and he could see other posts above his comment block, he should know to just scroll up. He just didn't even try to check. Maybe he had a brain-fart. I suffer from that from time to time.