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New instal fails?

Serefina_MoonSerefina_Moon Posts: 106
in New Users

I feel like a newbie again, been ages since I did any artwork, so on a freshly installed Win7 PC, I've got Studio 4.8 downloaded and trying to install, but it gets through to what I think must be the end of the install procedure - the bar graph has move all the way to the right - and then it stalls and does nothing more.

Any ideas for common install issues?

Win7, hardware drivers, GTX470OC with up to date nVidia drivers - Clean system install, plus BMD's DaVinci Resolve and a couple of CUDA apps.
Because it's a PC used for editing and the like, it is not connected to the 'net.
 

Comments

  • fixmypcmikefixmypcmike Posts: 19,613

    Is this installing with DIM or with a stand-alone installer?  If the latter, are you using "Run as Administrator"?

  • Serefina_MoonSerefina_Moon Posts: 106

    Stand Alone, and tried both just the usual double-click to run, and Run as Admin, same result, machine was left to run last night, was stuck at same screen 8 hours later.

  • Serefina_MoonSerefina_Moon Posts: 106
    edited November 2015

    Going to go back and make sure download is definitly the Stand Alone - as before, the PC it's installing on has no network connection.

    Post edited by Serefina_Moon on
  • Serefina_MoonSerefina_Moon Posts: 106

    This download..... and it's a bit of a pain to find the Stand Alone - not all of us want 'net enabled installers Daz,..

    http://www.daz3d.com/downloader/customer/files/prod/13176/

  • Serefina_MoonSerefina_Moon Posts: 106

    Annnnd, fresh download gets to same place and stalls,...

     

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    Serefina_Moon said:

    This download..... and it's a bit of a pain to find the Stand Alone - not all of us want 'net enabled installers Daz,..

    http://www.daz3d.com/downloader/customer/files/prod/13176/

    It is the one with the Blue button that you need to download if you are not using DIM, the top of the column is labelled 'Manual'.   The DIM ready on is a ZIP file, and not a .EXE.

    I just downloaded the 64 bit version for Windows, and the file size is 276 MB, is yours the same?   It may be a corrupt download that you are getting for some reason.   The other thing to try would be DIM, and download it from there.   DIM runs a 'helper' app which does the installation, and also removes any previous versions (of the same bit depth) that you have installed.

    I haven't heard of any other problems with the installer, but I always use DIM, it is much simpler.

     

  • Serefina_MoonSerefina_Moon Posts: 106

    Yup, redownloaded that one, the 32 bit version, and went and pulled down an older version ( 4.5.1.56 ).

    Neither of the 4.8.0.59 flavours installed, both hang on 'Content Management Service', which is at about the 99.95% mark - last bar of the graph.
    The 4.5 version installed perfectly.
    So I tried to install the 4.8 x32 version, which uninstalled the 4.5, and then ran the install, only to hang at the same place.

    I'm guessing that the process is trying to dial home via the network, only to find there is no internet on that PC.

  • mjc1016mjc1016 Posts: 15,001
    edited November 2015

    Actually I think it's trying to find one of the MS VC runtime packages...

    If this is a fresh install of Windows, you probably don't have all the runtime packages installed and without a connection it can't fetch them.

    Post edited by mjc1016 on
  • fixmypcmikefixmypcmike Posts: 19,613

    I didn't think 4.8 had the CMS built in to the standalone installer.  If you install PostgreSQL CMS first ( http://www.daz3d.com/downloader/customer/files/prod/18869/ ) does DS install?

  • Serefina_MoonSerefina_Moon Posts: 106
    mjc1016 said:

    Actually I think it's trying to find one of the MS VC runtime packages...

    If this is a fresh install of Windows, you probably don't have all the runtime packages installed and without a connection it can't fetch them.

    I'd hope not - I needed to install all of those to get the latest nVidia drivers to install, so I could install Resolve.

     

    Fixmypcmike said:

    I didn't think 4.8 had the CMS built in to the standalone installer.  If you install PostgreSQL CMS first ( http://www.daz3d.com/downloader/customer/files/prod/18869/ ) does DS install?

    I'll give that a go :)

  • Serefina_MoonSerefina_Moon Posts: 106

    Annnnnnd, nope.
    More hard drive activity, and plenty of ram usage, but no completion.

  • mjc1016mjc1016 Posts: 15,001

    Have you tried running the install as an admin?

    I've had to use that to install a lot more things on my wife and daughter's laptopts with Windows lately.  Not quite sure why,

  • frank0314frank0314 Posts: 14,330
    edited November 2015

    Is you computer a 32 bit or 64 bit system?

    Post edited by frank0314 on
  • Serefina_MoonSerefina_Moon Posts: 106

    MJC : that was dealt with earlier, same result.

    Frank: Win7 x64, tried both versions, same result on both.

    Now, instead of hitting cancel when it stalls, this latest time I used the Task Manager to stop the installer appp, without allowing the uninstaller to run, which happens if you hit cancel.

    And then went to run Studio,... and no shortcut or item in the Start menu,... but there is for CMS and the SQL sections.
    Created shortcut from the exe, program runs okay.

    Wondering, does the Daz installer fall over if it has to deal with a desktop running the Classic Theme with Windows Classic Shell  ??

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