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cart issues

soulofthesword_88604559d2soulofthesword_88604559d2 Posts: 34
edited December 2023 in The Commons

anyone else having items say they were added to cart only to have them not in cart and require several tries to get them to show up?

Post edited by Richard Haseltine on

Comments

  • barbultbarbult Posts: 24,245
    Several people have reported this issue.
  • NorthOf45NorthOf45 Posts: 5,493

    If you navigated to the Product page from a list of some kind (search results, wishlist, main shop, promo page, debut new, still new, etc.) go back and use the entry from that list (the "+ shopping cart" icon). Never fails.

     

  • LindseyLindsey Posts: 1,999

    My work-around was to make multiple 1 item purchases.

  • nannerfkmnannerfkm Posts: 24

    I've noticed this occuring the other day. Today I experienced it again. I can get all the items in the same cart, but when I click to actually order one or two items are dropped. North's suggestion did not work for me. 

    I guess I can do multiple purchases but wont be able to get the free item based on total purchase amount in your cart. No worries. Life goes on.

  • Richard HaseltineRichard Haseltine Posts: 101,002

    If you have issues getting things into the cart what browsers are you using? Do the issues go away if you are able to restart the browser with plug-ins and extensions disabled?

  • Richard HaseltineRichard Haseltine Posts: 101,002

    Belatedly moved to the Commons as it is not a Daz Stuio issue.

  • nannerfkmnannerfkm Posts: 24

    I used another computer (Edge browser on both). intitially had the same issue. As with the other PC I tried multiple times multiple ways and still no dice. This time I did a copy and paste for the last item while in the cart, then clicked the 'add to cart' button. On the THIRD try I noticed I had all four items after going through to the 'order' page. 

     

  • nannerfkmnannerfkm Posts: 24

    Additional: I have no browser addons on the PC i'm using now. Not sure about the other. So I'm thinking thats not the issue.

  • SolitarySandpiperSolitarySandpiper Posts: 566

    i was aware of this but it never really affected me until i was shopping for OOT stuff today... After i had gone through their store placing items of interest into my shopping cart (for consideration) i realised that many hadn't made it... personally i find issues that result in my time wasted to be one of the bigger frustrations of shopping here at the Daz store.

    Chrome on windows 10.

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