Missing product requirements

lachi

Not sure if I'm posting in the correct forum or who would be responsible for this.

 

Recently I have noticed that there plenty of are assets in the store which have a requirement which is not mentioned.

My latest find are these textures https://www.daz3d.com/dforce-rebirth-outfit-textures which belong to these clothes https://www.daz3d.com/dforce-rebirth-outfit-for-genesis-8-and-81

On the textures the "Required Products" is missing and on the clothes the "Product Add-Ons" are missing.

 

I would expect it like this:

https://www.daz3d.com/versatility-for-metropolitan-fashion > https://www.daz3d.com/metropolitan-fashion-for-genesis-81-males

 

Other bad examples are:

https://www.daz3d.com/versatility-for-pullover-dress > https://www.daz3d.com/dforce-pullover-dress-for-genesis-8-and-81-females

https://www.daz3d.com/dForce-27-hours-outfit-textures > https://www.daz3d.com/dforce-27-hours-for-genesis-8-males

 

Can this please be fixed.

felis

Writing it in the forum won't fix it.

You should make a ticket to Daz.

lachi

Thanks but I guess there is a misundertanding. I cannot make a ticket because I don't know how many and which assets are broken.

I found those rebirth outfit textures accidentally as a Lightning Deal. Only after clicking on them I noticed that the rebirth outfit is not linked.

I wrote this post because there are plenty assets having missing information. I hope that the responsible people see this post and get it fixed.

 

In a shop with close to 50K products it's almost impossible to find matching assets unless they are linked. 

I wonder how many of the assets I own have add-ons I'll never see. 

In the end it's a loss for the PAs and Tafi because only visible products will be bought.

miladyderyni_173d399f47

lachi said:

Thanks but I guess there is a misundertanding. I cannot make a ticket because I don't know how many and which assets are broken.

I found those rebirth outfit textures accidentally as a Lightning Deal. Only after clicking on them I noticed that the rebirth outfit is not linked.

I wrote this post because there are plenty assets having missing information. I hope that the responsible people see this post and get it fixed.

 

In a shop with close to 50K products it's almost impossible to find matching assets unless they are linked. 

I wonder how many of the assets I own have add-ons I'll never see. 

In the end it's a loss for the PAs and Tafi because only visible products will be bought.

Things like missing required items can be posted in https://www.daz3d.com/forums/discussion/639576/hot-new-northern-season-new-sales-thread-report-issues-here-reporting-only#latest 

The thread isn't just for reporting coupons or sales not working right. 

felis

But the only way you can get it to the attention of Daz is to make a ticket.

You can just ibclude these examples you have listed above.

miladyderyni_173d399f47

felis said:

But the only way you can get it to the attention of Daz is to make a ticket.

You can just ibclude these examples you have listed above.

The thread I linked above is monitored closely by the moderators, who WILL pass it on to Daz3d staff. I've used it many times to note issues like missing requirements or requirements that don't make sense, like the product is named Blue Skirt for G9  (not a real item AFAIK) and What's Included is all G9 but Required Items are G8F and G8.1F.

felis

miladyderyni_173d399f47 said:

felis said:

But the only way you can get it to the attention of Daz is to make a ticket.

You can just ibclude these examples you have listed above.

The thread I linked above is monitored closely by the moderators, who WILL pass it on to Daz3d staff. I've used it many times to note issues like missing requirements or requirements that don't make sense, like the product is named Blue Skirt for G9  (not a real item AFAIK) and What's Included is all G9 but Required Items are G8F and G8.1F.

When I replied, your post wasn't there.

You are right that the mods for new products will inform Daz, but I am not sure that they will do it for old products. 

Taoz

There used to be a bug with the Required Products field disappearing temporarily from random product pages, which they weren't able to track down and fix.  So it could be that which is still in effect, at least with some product pages. 

AlmightyQUEST

Definitely looks like some connection got broken, the base products don't have them listed as add-ons either.

crosswind

For correcting wrongly-maintained product info... submitting support ticket(s) should be always the best way. Focus on what you've bought first of all... actually it's not your obligation to care too much about other products that have the similar issues.. Daz should've handled them well...

And from technical perspective, IMO, it shouldn't be a tough job for Daz to "scan" the product database with conditional searching term to identify missing "required products"  ...

lachi

crosswind said:

For correcting wrongly-maintained product info... submitting support ticket(s) should be always the best way. Focus on what you've bought first of all... actually it's not your obligation to care too much about other products that have the similar issues.. Daz should've handled them well...

And from technical perspective, IMO, it shouldn't be a tough job for Daz to "scan" the product database with conditional searching term to identify missing "required products"  ...

Honestly, I don't see myself checking hundreds of my owned assets so that I can report them.

Also I will not open a ticket for every asset I stumble upon which has wrong or missing information (plenty of links to youtube are broken also).

If the PAs don't make sure that their assets are listed correctly then I surely will not put effort into it, I just don't buy them.

I reported it here once and also in the other thread mentioned above, other than that it's not my job.