DIM Product Installation vs Software Updates Installation (Updates not Installing)
JasonWNalley
Posts: 122
So, I've encountered a strange issue with DIM. About 2 years ago, I decided that I would use my Local server as an archive for DAZ Installation packages, so I set up DIM to use the Mapped network drive for downloading, and it would extract/install across the network to my Main PC with DAZ. Everything has been working fine, except within the last 6-8 months. Around the time that the latest update for the C4D Bridge came out I noticed that that particular package wouldn't install, same with the PS bridge, and the Blender Bridge. The 4.22 Update also will not install. When the bridges wouldn't work, It wasn't an issue because I rarely use them, but now that I cannot upgrade DAZ Studio to the latest, I figured it's time to try and figure it out. The strange thing is that packages (Characters, clothing, props, vehicles, etc) all work fine, it's just these packages that I am having an issue with. I've checked both the regular log and the helper log, and there's not much information about what's causing it. I suspect it's due to the fact it's attempting to install across the network, but I can't be certain. Any help would be appreciated.
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Does the helper log say anything about being unable to extract or create a file? Are there possibly updates to security programs that might be blocking DIM?
2024-01-06 01:13:15.033 [INFO] :: Open Package Failed - Error opening underlying device: The system cannot find the path specified.: Z:/DAZ Archive/IM00013176-02_DAZStudio422Win64bit.zip
This is the error, which is why I think it's because of the networked drive. But like I said, characters, clothing, and other items install just fine without this error, and they're all in the same place...
That sounds to me like some security program blocked a file from being extracted -- probably an .exe or .dll. Content Products don't have filetypes or destinations which are likely to be suspected. Where is Daz Studio being installed?
On my main machine. C:\Program Files... When I click download, it downloads the package, then attempts to install, and pops up on my machine with "Do you want to allow DIM to make changes" I click yes, and it immediately fails. Win 11. I also cannot run DIM as an Administrator (which I've tried as a part of troubleshooting) It says something along the lines of "DIM cannot run with elevated permissions"
Yes, running DIM with elevated permissions can cause problems, so it is blocked -- DIM calls DIMHelper when elevated permissions are needed. Can you try installing DS outside of Program Files?
I moved the path for 64-bit Software Installs from C:\Program Files to C:\ and it still fails. I could try and create a directory in C:\ and install to the new directory, but I imagine it's going to have the same effect...
How full is your C drive?
Win 11, you need to check to see if core Isolation is on; if so, this is most likely the cause; it doesn't like DAZ.
Edited: wrong source.
I have north of 340GB available
Both Memory Integrity and Vulnerable Driver Blocklist are off...
Perhaps a temporary option until you figure it out might be to download the newest version from your Daz Studio Pro 4.x product as a .zip, maybe? You can find it in your Product Library. At least then you can install DS until you figure out what's happening.
Can you elaborate here just a little? I don't see an option in the product library for DAZ Studio at all, just all of the various products to use with DAZ that I own...
Update: I temporarily moved my download folder to download locally, and install from that local location (Not the archive folder on the local server), and it installed. So it *is* because it's a network mapped drive, I just don't know why it's all of a sudden a problem. If anyone has any ideas, solutions, fixes, etc. I have full permissions on that drive to r/w/e etc.
Mapped network folders come with some limitations from an OS and application perspective. Some programs are fine with Windows 'redirecting' the software to the mapped drive location, while other programs require explicit file locations. In this case, instead of relying on Windows mapping, ex: Z:/DAZ Archive/IM00013176-02_DAZStudio422Win64bit.zip, I would try to configure Daz to use the actual network location of the mapped drive. For example, \\ServerName\SharedFolder\Subfolder\filename - if this were the actual network location for the shared folder. Hope this makes sense and is helpful.
UNC paths are not supported, I am afraid.
@Skyeshots that doesn't work, I think because of what Richard said below you. Thanks for trying to help though. The thing that baffles me, is that it used to work... It's only recently that it stopped working. Also, another peculiar thing I've noticed since I installed 4.2.2, when I search in the content folder, and right click, I used to go to "Show in mapped folder" now it's saying "Show in virtual folder", which I find curious...