New Year, New Sales Thread: Report Issues Here "Reporting Only"

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  • AsuCafeAsuCafe Posts: 131

    Same problem, no matter if one or four are put into cart, only DAZ Horse 2 is priced correctly.

    I love that Burger Restaurant and now I will put it on my wish list to buy someday in the future.

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  • tsroemi said:

    tsroemi said:

    Elor said:

    When I added Backwater Shack and Props to the cart, an inactive required product was listed at the bottom of the cart panel coming from the right of the browser window:

    https://www.daz3d.com/backwater-for-simple-grasslands-expanse

    I've also noticed that, there's this note on the first promo that says, Requires 'Backwater for SG' (see pic).  Some mix-up of release order I guess?

    Edit: Can't add the picture right now, but it's in the left corner of the first promo.

    Sorry  if I missed it - but did this ever get resolved? Where is the actual 'Backwater for SG'? I'll probably wait for that to show up before I buy any further addition. But if there's not to be anything more in that fall-themed line for the SG, than I'll buy rightaway as long as the punches work. So that's why I'd like to know. Cheers!

    I don't have the grasslands but it appears to have meshes so maybe an updated version http://docs.daz3d.com/doku.php/public/read_me/index/106746/file_list 

  • maikdecker said:

    frank0314 said:

    To get the listed price, all 4 items need to be in your cart.

    uhm... no?!? Check the screenshots below... The price for Lorelei Tail in the cart isn't as advertised...

    The other three look right, so I would suepect it is a clash with another promo (though I thought the prices were gernated from a dummy cart, so not sure how that would work).

  • CES3DCES3D Posts: 100

    When I added only 4 Lightning Deals items to my cart, 3 of them became $5.99. This price is incorrect.
    When I added 2 more items from Pick-a-deal to my cart, the 3 LD items and the 2 additional items became $4.99.
    It seems that when an item listed in Pick-a-deal is also selected for LD, the Pick-a-deal price takes precedence over the LD discount.

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  • ElorElor Posts: 1,790

    It's likely the fault of the Grab Bag's 'Discount does not stack with other offers' rule.

  • CES3DCES3D Posts: 100

    Elor said:

    It's likely the fault of the Grab Bag's 'Discount does not stack with other offers' rule.

    I agree.
    I wish they would fix the system that selects items for Lightning Deals when they don't stack with other discount offers like FastGrab or this Pick-a-deal. 

  • reported the Lightning deal/Grab Bag conflict.

  • frank0314frank0314 Posts: 14,171

    The LD is different for everybody so one item may be part of another promotion causing the issue which is why a ticket is needed.

  • maikdeckermaikdecker Posts: 2,752

    Richard Haseltine said:

    maikdecker said:

    frank0314 said:

    To get the listed price, all 4 items need to be in your cart.

    uhm... no?!? Check the screenshots below... The price for Lorelei Tail in the cart isn't as advertised...

    The other three look right, so I would suepect it is a clash with another promo (though I thought the prices were gernated from a dummy cart, so not sure how that would work).

    Whatever You suspect, the shown price in the offer isn't what comes up in the cart. So whatever the reason for it, it's not sold as advertised wink

  • frank0314frank0314 Posts: 14,171

    maikdecker said:

    Richard Haseltine said:

    maikdecker said:

    frank0314 said:

    To get the listed price, all 4 items need to be in your cart.

    uhm... no?!? Check the screenshots below... The price for Lorelei Tail in the cart isn't as advertised...

    The other three look right, so I would suepect it is a clash with another promo (though I thought the prices were gernated from a dummy cart, so not sure how that would work).

    Whatever You suspect, the shown price in the offer isn't what comes up in the cart. So whatever the reason for it, it's not sold as advertised wink

    That is why we said the only way it can be fixed is to summit a ticket for a refund. There is nothing we are capable of doing, besides reporting it, which we did.

  • frank0314frank0314 Posts: 14,171
    edited December 2024

    frank0314 said:

    maikdecker said:

    Richard Haseltine said:

    maikdecker said:

    frank0314 said:

    To get the listed price, all 4 items need to be in your cart.

    uhm... no?!? Check the screenshots below... The price for Lorelei Tail in the cart isn't as advertised...

    The other three look right, so I would suepect it is a clash with another promo (though I thought the prices were gernated from a dummy cart, so not sure how that would work).

    Whatever You suspect, the shown price in the offer isn't what comes up in the cart. So whatever the reason for it, it's not sold as advertised wink

    That is why we said the only way it can be fixed is to summit a ticket for a refund. There is nothing we are capable of doing, besides reporting it, which we did.

    CES3D maikdecker AsuCafe gwp15 Those who were having this issue, please try again and let us know if it's working now or still messed up. 

    Post edited by frank0314 on
  • doubledeviantdoubledeviant Posts: 1,185
    edited December 2024
    Wasted a few minutes just now finding out that I already have everything in Viking Environment Add-On Bundle. It appears to be a newer bundle associated with the Premier versions of the Freja 9 and Ivar 9 bundles.

    With Daz churning out these "character" and "add-on" bundles for the sake of the Premier program, can we get a "complete the bundle" sale to clear them out at no cost? There are so many of them that it's becoming cumbersome to browse the catalog again - it's filled with these "not new" bundles comprised of previously released products that many of us have already purchased.
    Post edited by doubledeviant on
  • maikdeckermaikdecker Posts: 2,752

    frank0314 said:

    CES3D maikdecker AsuCafe gwp15 Those who were having this issue, please try again and let us know if it's working now or still messed up. 

     The current (!) LD offer I get seems okay in the cart. Nothing there I would want to buy, though... wink

  • CES3DCES3D Posts: 100

    frank0314 said:

    frank0314 said:

    maikdecker said:

    Richard Haseltine said:

    maikdecker said:

    frank0314 said:

    To get the listed price, all 4 items need to be in your cart.

    uhm... no?!? Check the screenshots below... The price for Lorelei Tail in the cart isn't as advertised...

    The other three look right, so I would suepect it is a clash with another promo (though I thought the prices were gernated from a dummy cart, so not sure how that would work).

    Whatever You suspect, the shown price in the offer isn't what comes up in the cart. So whatever the reason for it, it's not sold as advertised wink

    That is why we said the only way it can be fixed is to summit a ticket for a refund. There is nothing we are capable of doing, besides reporting it, which we did.

    CES3D maikdecker AsuCafe gwp15 Those who were having this issue, please try again and let us know if it's working now or still messed up. 

    Thank you for your support.
    I believe the issue has been fixed.

    Currently, there is one product on my LD that seems to be included in the Grab Bag list, and this product shows the same price in the cart as it does on the LD.

     

  • ElorElor Posts: 1,790

    tsroemi said:

    Sorry  if I missed it - but did this ever get resolved? Where is the actual 'Backwater for SG'? I'll probably wait for that to show up before I buy any further addition. But if there's not to be anything more in that fall-themed line for the SG, than I'll buy rightaway as long as the punches work. So that's why I'd like to know. Cheers!

    It's now available:

    https://www.daz3d.com/backwater-for-simple-grasslands-expanse

  • jmucchiello said:

    jmucchiello said:

    Cris Palomino said:

    jmucchiello said:

    Retro Hallway in the days of christmas section isn't free. It appears that the Daz+ pricing is in effect as I saw this item is also in the Fast Grab part of the store.

    That you will need to do a ticket since the advent items are completely random for everyone. 

    :Last time I did a ticket on a one day sale, it took them three days to get back to me.

     

    Granted, it's Christmas week. But the ticket entered on Sunday. (I did the purchase at the not free price.) No response at all from customer support so far. 

    I still have not heard from Customer Support about this. I purchased the "free" item on Dec 22. No one has responded to my ticket.

    https://bugs.daz3d.com/hc/en-us/requests/468255?page=1

     

  • jmucchiello said:

    jmucchiello said:

    jmucchiello said:

    Cris Palomino said:

    jmucchiello said:

    Retro Hallway in the days of christmas section isn't free. It appears that the Daz+ pricing is in effect as I saw this item is also in the Fast Grab part of the store.

    That you will need to do a ticket since the advent items are completely random for everyone. 

    :Last time I did a ticket on a one day sale, it took them three days to get back to me.

     

    Granted, it's Christmas week. But the ticket entered on Sunday. (I did the purchase at the not free price.) No response at all from customer support so far. 

    I still have not heard from Customer Support about this. I purchased the "free" item on Dec 22. No one has responded to my ticket.

    https://bugs.daz3d.com/hc/en-us/requests/468255?page=1

     

    Tickets can take longer during big sales like these. Plus with the holidays, there will be fewer staff around. I would give a while longer. However, if you have not received an acknowledgment email, you may wish to file another ticket. 

  • tsroemitsroemi Posts: 2,824

    Elor said:

    tsroemi said:

    Sorry  if I missed it - but did this ever get resolved? Where is the actual 'Backwater for SG'? I'll probably wait for that to show up before I buy any further addition. But if there's not to be anything more in that fall-themed line for the SG, than I'll buy rightaway as long as the punches work. So that's why I'd like to know. Cheers!

    It's now available:

    https://www.daz3d.com/backwater-for-simple-grasslands-expanse

    Just bought it, thank you! 

  • WandWWandW Posts: 2,844

    Are there any actual free items every 4 hours?  I have seen one yesterday and one today, and that's been it.. frown

  • barbultbarbult Posts: 24,580
    WandW said:

    Are there any actual free items every 4 hours?  I have seen one yesterday and one today, and that's been it.. frown

    Thay are repeating the ones from earlier this month. If you already got them, you don't see them now.
  • XelloszXellosz Posts: 843

    Xellosz said:

    Question:  The calendar shouldn't last till the 31st of December? Was there a change?

    (In early December I made a note to myself on what days I should buy things to keep the calendar running till the end and now something doesn't add up.) 

     

    Yeee, we got the 31th freebie back on the calendar.

  • HavosHavos Posts: 5,389

    WandW said:

    Are there any actual free items every 4 hours?  I have seen one yesterday and one today, and that's been it.. frown

    You have to unselect "Hide items I own" to see the full list of freebies being offered for 4 hours, and they do change. They are just the freebies offered earlier in the month.

  • vwranglervwrangler Posts: 4,897

    Well, it's only 20 minutes past rollover on New Year's Eve, but the store appears to be a bit ... distressed at the moment.

    The freebies carousel is showing "inactive" for almost everything, and clicking on one of the Inactives takes you to an OOPS page.

    The alleged 2.99 Little Black Dress by Tauna goes into the cart at $9.09 for me. (Might be more or less for others, depending on punch card discount.)

     

  • vwrangler said:

    Well, it's only 20 minutes past rollover on New Year's Eve, but the store appears to be a bit ... distressed at the moment.

    The freebies carousel is showing "inactive" for almost everything, and clicking on one of the Inactives takes you to an OOPS page.

    The alleged 2.99 Little Black Dress by Tauna goes into the cart at $9.09 for me. (Might be more or less for others, depending on punch card discount.)

    Same!

  • ElorElor Posts: 1,790

    Maybe an error: there is an Editorial Licence on 'Z Floor Tease Pose Mega Set for Genesis 9 and 8 Female' and 'XYZ Tian Hair for Genesis 9'.

  • caravellecaravelle Posts: 2,482
    edited December 2024

    A glittering firework display of failures at the end of the year, yeah! The Holidaz of the Day is charged at full (punch card) price, the freebies I already have are ‘inactive’ (I hope I can still download them), and you have to spend $200 to get a modest 20% discount. Well then: Happy New Year...

    Post edited by caravelle on
  • ArtAngelArtAngel Posts: 1,774

    vwrangler said:

    Well, it's only 20 minutes past rollover on New Year's Eve, but the store appears to be a bit ... distressed at the moment.

    The freebies carousel is showing "inactive" for almost everything, and clicking on one of the Inactives takes you to an OOPS page.

    The alleged 2.99 Little Black Dress by Tauna goes into the cart at $9.09 for me. (Might be more or less for others, depending on punch card discount.)

     

    Same here. The carousel link populates 3, no, now it's only 2 items, and the individual products each link to an oops page.

  • vwranglervwrangler Posts: 4,897

    And Debut New items are showing no discount whatsoever on the sale page or their individual pages. They do discount when put into the cart, however.

  • Elor said:

    Maybe an error: there is an Editorial Licence on 'Z Floor Tease Pose Mega Set for Genesis 9 and 8 Female' and 'XYZ Tian Hair for Genesis 9'.

    Reporting, plus the Holidaz and freebies. 

  • ElorElor Posts: 1,790
    edited December 2024

    vwrangler said:

    And Debut New items are showing no discount whatsoever on the sale page or their individual pages. They do discount when put into the cart, however.

    The server is likely stuck at one point of its morning routing: the Debut New items are also not viewable on the shop main page, which they usually are an hour after the start of a new day.

    Post edited by Elor on
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