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Question about creating a help request *Solved*

Fae3DFae3D Posts: 2,560
edited June 15 in The Commons

I try not to make help requests often, as I know that customer service is always completely swamped.  But I'm getting a little frusterated by products that do not have Smart Content.  And no, I am not talking about the recent vendors that have migrated to the store with tons of products, while I wish that they had Smart Content I understand why that just isn't likely to happen.  But for example, I purchased Lucky Shamrocks - Rings for Genesis 8 and 9 specifically because I wanted an easy and quick way to put rings on my G9, instead of using ones from other stores.  But there is no Smart Content at all.  I'm going to keep them, because they are very nice rings, but I was really dissapointed.  Edit:  That vendor is actually part of the recent migration and I did not realize that, therefore they absolutely should not be used as an example here.  Sorry!

Anyway, sorry for the little rant, my actual question is this:  When I file a help request about Smart Content, what should I put that under?  Should I use Technical Support, and User Interface Issue?  Or Feature Request?  Or should it be under Sales and Contact Vendor?  I just want to know exactly where they should go, since I think I'm going to start reporting these.  The last thing customer support needs is a bunch of misfiled questions, I'm sure!

Post edited by Fae3D on

Comments

  • GordigGordig Posts: 10,060

    Lexa Kiness is a recent immigrant from Renderosity, and like most if not all of them recently, their products haven't been properly set up with metadata for DS the way Das store-first products are. You could try using Content Wizard to add the metadata yourself, or you could set the metadata up yourself, but I haven't been following all these migrations closely enough to know if this is something that will be eventually sorted out.

  • Fae3DFae3D Posts: 2,560

    Gordig said:

    Lexa Kiness is a recent immigrant from Renderosity, and like most if not all of them recently, their products haven't been properly set up with metadata for DS the way Das store-first products are. You could try using Content Wizard to add the metadata yourself, or you could set the metadata up yourself, but I haven't been following all these migrations closely enough to know if this is something that will be eventually sorted out.

    Oops!  For some reason I didn't think she was a recently joined vendor, I thought that product was released a while back.  That is totally my error then, I completely understand.  As I said, I really enjoy the product, I just always prefer Smart Content because I am ridiculously forgetful, and I have a hard time remembering what I've purchased.

    I've heard a lot about Content Wizard, but it is rather expensive and I never seem to catch it on a good sale.  It sounds like I really do need to get it somehow though, as this is a real problem for me.

    I still would really appreciate help for my question, however, about how to write the help request.  This one is FAR from the only one I've had this happen with, and I kind of feel like I shouldn't have to spend a bunch of money to do something that Daz is already supposed to do.

    Thank you very much for your reply!

  • GordigGordig Posts: 10,060

    I don't remember if Lexa Kiness only just started selling in the Daz store, but even in the cases of other artists have been "introduced" to the Daz store who already had their own back catalog here, I don't think the products migrated from Renderosity had metadata.

  • frank0314frank0314 Posts: 14,059

    Fae3D said:

    Anyway, sorry for the little rant, my actual question is this:  When I file a help request about Smart Content, what should I put that under?  Should I use Technical Support, and User Interface Issue?  Or Feature Request?  Or should it be under Sales and Contact Vendor?  I just want to know exactly where they should go, since I think I'm going to start reporting these.  The last thing customer support needs is a bunch of misfiled questions, I'm sure!

    If ever in doubt file with "Sales Support." They will forward it to the proper division if needed.

  • Fae3DFae3D Posts: 2,560

    frank0314 said:

    Fae3D said:

    Anyway, sorry for the little rant, my actual question is this:  When I file a help request about Smart Content, what should I put that under?  Should I use Technical Support, and User Interface Issue?  Or Feature Request?  Or should it be under Sales and Contact Vendor?  I just want to know exactly where they should go, since I think I'm going to start reporting these.  The last thing customer support needs is a bunch of misfiled questions, I'm sure!

    If ever in doubt file with "Sales Support." They will forward it to the proper division if needed.

    Thank you, that's good to know.  That's where I'll send them, then.  I appreciate your help!

  • Fae3DFae3D Posts: 2,560

    Gordig said:

    I don't remember if Lexa Kiness only just started selling in the Daz store, but even in the cases of other artists have been "introduced" to the Daz store who already had their own back catalog here, I don't think the products migrated from Renderosity had metadata.

    That makes sense, thanks!

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