Heart of Darkness

DarkElfDarkElf Posts: 385

Hello.

Does anybody out there have an issue with the Heart of Darkness product by Stonemason not loading and throwing an error message?

The product used to work a DS version or so back but no longer.

I have uninstalled and reinstalled it using the DIM multiple times trying reboots in between and such to no availe.

It is the only product I have that is doing this and I can't figure out what is going on.

Anyone have and thoughts?

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,948

    What are the error messages? The Iray scene file loaded without issue for me.

  • DarkElfDarkElf Posts: 385

    Hi Richard.

    I just thought of the fact that I hadn't posted that error message and came back to see your post.

    I will attach the message.

  • DarkElfDarkElf Posts: 385
    edited June 22

    Well, the server will not allow me to post the screen shot.

    It says "Could not open file:/Props/Stonemason/Heart of Darkness/Iray/Heart of Darkness Iray.DUF File does not exist."

    Yet, it is there in my library. At least the icon for it is.

    Post edited by DarkElf on
  • Richard HaseltineRichard Haseltine Posts: 100,948

    Make sure there isn't a Connect install, at least according to the database - find the actual product container (the folder under Products in the Content Library pane, or the product itself - without opening it to see files - in the products tab of Smart Content), then right-click on it and if there is an uninstall option select that.

  • DarkElfDarkElf Posts: 385

    Richard, I do not understand the first part of the first sentence able "a Connect install".

  • DarkElfDarkElf Posts: 385

    Also, I am not receiving notices when someone posts a reply, despite the fact I have the star higlighted gold. I will be checking this thread from time-to-time.

  • DarkElfDarkElf Posts: 385

    Actually, I really don't understand any of what you are saying for sure.

  • Richard HaseltineRichard Haseltine Posts: 100,948

    Installing through Daz Studio is Daz Connect - if there is such an installation listed then it will take priority over any DIM install, even if the connect files are missing or damaged.

  • DarkElfDarkElf Posts: 385
    edited June 22

    Okay. I understand a little better now.

    I am always checking for DAZ Connect items ready for install. Haven't seen any in a while.

    Should I uninstall the Heart of Darkness via the DIM and then check the DAZ Connect?

    Post edited by DarkElf on
  • DarkElfDarkElf Posts: 385

    Sorry. I was thinking of smart content. I don't have DAZ Connect

  • GordigGordig Posts: 10,058

    DarkElf said:

    Sorry. I was thinking of smart content. I don't have DAZ Connect

    If you have Daz Studio, you have Daz Connect, because it's a built-in feature.

  • DarkElfDarkElf Posts: 385

    Where would I find DAZ Connect? Don't see it anywhere in DS.

  • GordigGordig Posts: 10,058

    If you install content within DS, you are using Daz Connect.

  • DarkElfDarkElf Posts: 385

    I have installed using Smart Content and the Install tab. Is the Install tab DAZ Content?

  • DarkElfDarkElf Posts: 385

    After uninstalling the Heart of Darkness and then opening DS I do not see it available to be installed within DS.

  • GordigGordig Posts: 10,058

    DarkElf said:

    I have installed using Smart Content and the Install tab. Is the Install tab DAZ Content?

    Daz Connect, yes. Now that you've uninstalled it, try installing it through DIM.

  • DarkElfDarkElf Posts: 385
    edited June 22

    Yes. Connect not content. Sorry.

    Using the DIM is my only option and I have done that numerous times to no avail.

    I even tried rebooting before reinstalling it via the DIM. I still get the message I posted above.

    I just don't get it. Very frustrating.

    Post edited by DarkElf on
  • GordigGordig Posts: 10,058

    Can you find it in the Content Library?

  • Richard HaseltineRichard Haseltine Posts: 100,948

    So there is no sign of it in Daz Studio when it is installed through DIM?

  • DarkElfDarkElf Posts: 385

    Once I uninstall via the DIM it is gone from DS - not in the content library, not in the Install tab and not in the Smart Content tab.

    The only option to reinstall is DIM. But, once I do that it is there in the content library but will not load into a scene. I get the aforementioned error message.

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