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Coupon not working

SimonJMSimonJM Posts: 5,980
in Technical Help (nuts n bolts)

I have the $5 reward coupon from having completed the recent survey.

I used th elink in th emessagr to browse DAZ Originals, made my selection, went to check-out, added the coupon and ... yep, didn't work.  Ahah, I thought, I had a couple of things in the basket, neither being a DO.  So, cleared out my DO choice, finished the purchase and went back to re-add my selected DO item.  And ... yep,didn't work again.  Cue much head-scratching and cursing and the beginning of typing out this little epistle.  Then of a sudden, the penny dropped.  It was a PC item, which is excluded from the list of valid items ... can we please, PLEASE have a link that takes us to ONLY valid items; it cannot be hard to have a WHERE type = 'DAZ Original' and PC_item = 'false' on your SQL, can it?

Comments

  • mjc1016mjc1016 Posts: 15,001

    I spent a lot of time searching for something that worked...the Blooming For Teen Josie 7 pose set was the first thing I found (it also helped that it was very cheap, too).

  • lobus777lobus777 Posts: 9

    I've been at this for days, I'm throwing in the towel, I made sure it was a not a "PC Club" item or a "New Release" and still no go. My eyeballs hurt.

  • Richard HaseltineRichard Haseltine Posts: 100,833
    lobus777 said:

    I've been at this for days, I'm throwing in the towel, I made sure it was a not a "PC Club" item or a "New Release" and still no go. My eyeballs hurt.

    Would you post a screenshot of one of the failed carts?

  • lobus777lobus777 Posts: 9
    Richard Haseltine said:
    lobus777 said:

    I've been at this for days, I'm throwing in the towel, I made sure it was a not a "PC Club" item or a "New Release" and still no go. My eyeballs hurt.

    Would you post a screenshot of one of the failed carts?

    Here is a screen cap of my cart Richard.

    Capture.PNG
    1920 x 1080 - 194K
    Capture.PNG
    1920 x 1080 - 194K
  • ChoholeChohole Posts: 33,604

    Just a stupid little thought.   Have you checked to make sure you haven't got a leading or trailing space when you add the coupon code.

  • lobus777lobus777 Posts: 9
    Chohole said:

    Just a stupid little thought.   Have you checked to make sure you haven't got a leading or trailing space when you add the coupon code.

    Thanks for the suggestion! I typed it in and copied / pasted, it still didn't work.

  • ChoholeChohole Posts: 33,604

    I honestly think that the next step is a help ticket.  I can see no reason why yoour cart is not working.

  • Richard HaseltineRichard Haseltine Posts: 100,833

    That cart worked with the coupon for me, are you sure you didn't accidentally check out with it on another cart? If not then yes, I think a Sales Support ticket is needed.

  • lobus777lobus777 Posts: 9

    Thank you everyone for the help, I opened up a ticket and hopefully I'll be able to spend my coupon!

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