Premier Membership FAQ (Questions Only Please)

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  • ElorElor Posts: 1,728

    Boris is now visible in my library on Daz3D.com, so you will likely be able to download it.

  • (1) What will I lose when I unsubscribe from Premiere? I do not belong to Daz+.

    (2) Apparently Meshgrabber and Render Queue are now owned by Daz and are available only with a Premiere subscription. Is that correct?

    (3) I use both Meshgrabber and Render Queue constantly. Will they now be unavailable to non subscribers?

    (4) If I subscribe and use the new mesh grabber then unsubscribe will I lose access to the earlier versions of mesh grabber? 

    (5) Same as (4) but for render queue.

    (6) If I subscribe, use meshgrabber on a character, then unsubscribe, will I lose the morphs I made on the character?

    (7) Most fundamental question (because I hate software subscriptions): (a) If I unsubscribe does it mess up everything I've already done? 20 years of work? (b) Will my earlier characters and scenes still work? (c) What about the characters and scenes I create during my subscription?

  • CES3DCES3D Posts: 97

    lamoid_5f20d3e469 said:

    (1) What will I lose when I unsubscribe from Premiere? I do not belong to Daz+.

    (2) Apparently Meshgrabber and Render Queue are now owned by Daz and are available only with a Premiere subscription. Is that correct?

    (3) I use both Meshgrabber and Render Queue constantly. Will they now be unavailable to non subscribers?

    (4) If I subscribe and use the new mesh grabber then unsubscribe will I lose access to the earlier versions of mesh grabber? 

    (5) Same as (4) but for render queue.

    (6) If I subscribe, use meshgrabber on a character, then unsubscribe, will I lose the morphs I made on the character?

    (7) Most fundamental question (because I hate software subscriptions): (a) If I unsubscribe does it mess up everything I've already done? 20 years of work? (b) Will my earlier characters and scenes still work? (c) What about the characters and scenes I create during my subscription?

    If you own Mesh Grabber and Render Queue 3 (or earlier versions), you can use them independently of your Premier subscription.
    You can continue to use them perpetually even after you cancel your Premier subscription.
    However, please note that future updates to Daz Studio may change specifications, which could potentially render them unusable.
    Whether these older versions will remain compatible with new Daz Studio updates depends on ManFriday, the creator of these tools.

    The latest versions of Geometry Sculptor (formerly Mesh Grabber) and Render Queue are exclusive benefits of Premier Membership.
    If you cancel your Premier subscription, you will no longer be able to use them.

    Morphs created with Geometry Sculptor will not be lost even if you cancel your Premier subscription.

    Characters and scenes created during your Premier subscription will generally continue to function even after you cancel it.
    However, as an exception, if you are using morphs or materials for characters exclusively available to Premier members (such as Aiko 9, Boris for Mateo 9), these will become unusable if you cancel your Premier subscription.

     

  • nonesuch00nonesuch00 Posts: 18,206
    edited December 2024

    lamoid_5f20d3e469 said:

    (1) What will I lose when I unsubscribe from Premiere? I do not belong to Daz+.

    (2) Apparently Meshgrabber and Render Queue are now owned by Daz and are available only with a Premiere subscription. Is that correct?

    (3) I use both Meshgrabber and Render Queue constantly. Will they now be unavailable to non subscribers?

    (4) If I subscribe and use the new mesh grabber then unsubscribe will I lose access to the earlier versions of mesh grabber? 

    (5) Same as (4) but for render queue.

    (6) If I subscribe, use meshgrabber on a character, then unsubscribe, will I lose the morphs I made on the character?

    (7) Most fundamental question (because I hate software subscriptions): (a) If I unsubscribe does it mess up everything I've already done? 20 years of work? (b) Will my earlier characters and scenes still work? (c) What about the characters and scenes I create during my subscription?

    (1) It is best you go to the DAZ Premier explanation of the product page as they can change that at anytime.

    (2) correct

    (3) correct, but if you own Mesh Grabber Bundle (Win) | Daz 3D already or buy it then you can use it. It is not as fast or as tightly integrated with DAZ Studio though. RenderQueue though is no longer available to you and can no longer be bought either, unless you bought it before DAZ 3D removed it from the store. 

    (4) No, but I don't know if ManFriday will further development of that version or create bug fixes, should any be found.

    (5) If you already owned RenderQueue before DAZ 3D pulled it from the store you will keep access to that old, no longer in development, except as a Premier component, version. They are two different products now.

    (6) Not if you save the edits out to finalize them.

    (7)  It won't mess you up if you save out the edits you created and particularly if you owned RenderQueue and the MeshGrabber bundle before DAZ 3D pulled RenderQueue from the store. It is possible though that eventually the formats of the internal representations of the products will change and it will mess you up, subscribing and unsubscribing: that you should ask DAZ most importantly. If you already own the products then when you want to make MeshGrabber edits in particular do it logged off from DAZ 3D so you use the old Mesh Grabber and won't create the problem were you must subscribe to continue your work. Maybe use the DAZ Studio Release version logged in and the DAZ Studio Public Beta logged off to edit. Create the original scene in DAZ Studio Public Beta when satisfied copy it over to another directory with scenes that only DAZ Studio Release edits. Careful! Because you will get confused unless you name and rename the scenes to indicate whether they were created with Premier or without Premier, so you could name them ..\..\DAZ-WITHOUT-SCENES\DAZ-Scene-2024-12-15-WITHOUT.ds and ..\..\DAZ-PREMIER-SCENES\DAZ-Scene-2024-12-15-PREMIER.ds for example.

    Post edited by nonesuch00 on
  • Many thanks to both CES3D and Nonesuch00 for your answers to my questions. I may have misunderstood you, Nonesuch, but in your answer to (7) you imply that to use premier exclusive products, I have to be logged in to Daz. Is that true?

    I certainly hope that Daz is not staring to adopt {the major arts and design software company who shall not be named here} mafia-like policies? (Nice little artwork you have there. Be a shame if something happened to it.) The reason I bring that up is that other company has made it incredibly difficult to unsubscribe from their {subscription service} and if you do manage to do that, many of the things you created with it break. Fonts go away, colors disappear, some layers become unusable. That other company is highly unethical; I refuse to do business with them. But I do not think Daz is in the least bit unethical; Daz is an ethical compay. But I hesitate to subscribe to Premier because of the way that other company has handled subscriptions and mistreated its customers.

  • lamoid_5f20d3e469 Yes you have to be logged into Daz to use the Premier only content

  • nonesuch00nonesuch00 Posts: 18,206

    lamoid_5f20d3e469 said:

    Many thanks to both CES3D and Nonesuch00 for your answers to my questions. I may have misunderstood you, Nonesuch, but in your answer to (7) you imply that to use premier exclusive products, I have to be logged in to Daz. Is that true?

    I certainly hope that Daz is not staring to adopt {the major arts and design software company who shall not be named here} mafia-like policies? (Nice little artwork you have there. Be a shame if something happened to it.) The reason I bring that up is that other company has made it incredibly difficult to unsubscribe from their {subscription service} and if you do manage to do that, many of the things you created with it break. Fonts go away, colors disappear, some layers become unusable. That other company is highly unethical; I refuse to do business with them. But I do not think Daz is in the least bit unethical; Daz is an ethical compay. But I hesitate to subscribe to Premier because of the way that other company has handled subscriptions and mistreated its customers.

    Yes, like Robert said, you must be logged in to use the DAZ Premeir features integrated into DAZ Studio.

  • nonesuch00 said:

    lamoid_5f20d3e469 said:

    Many thanks to both CES3D and Nonesuch00 for your answers to my questions. I may have misunderstood you, Nonesuch, but in your answer to (7) you imply that to use premier exclusive products, I have to be logged in to Daz. Is that true?

    I certainly hope that Daz is not staring to adopt {the major arts and design software company who shall not be named here} mafia-like policies? (Nice little artwork you have there. Be a shame if something happened to it.) The reason I bring that up is that other company has made it incredibly difficult to unsubscribe from their {subscription service} and if you do manage to do that, many of the things you created with it break. Fonts go away, colors disappear, some layers become unusable. That other company is highly unethical; I refuse to do business with them. But I do not think Daz is in the least bit unethical; Daz is an ethical compay. But I hesitate to subscribe to Premier because of the way that other company has handled subscriptions and mistreated its customers.

    Yes, like Robert said, you must be logged in to use the DAZ Premeir features integrated into DAZ Studio.

    You need to log-in periodically (I don't think we have been told how often) but it is possible to work offline most of the time, none of the features requires an active connection to work.

  • CES3DCES3D Posts: 97

    I understand that lamoid_5f20d3e469's concern in item (7) is whether characters and scenes created before and during the Premier subscription will still function after unsubscribing from Premier.

    As you all have mentioned, continuous access to Premier exclusive products requires periodic login to Daz.

    However, I believe lamoid_5f20d3e469's primary concern is not whether they can use Premier exclusive products after unsubscribing, but whether the characters and scenes created using those products will still be usable after unsubscribing.

  • CES3D said:

    I understand that lamoid_5f20d3e469's concern in item (7) is whether characters and scenes created before and during the Premier subscription will still function after unsubscribing from Premier.

    As you all have mentioned, continuous access to Premier exclusive products requires periodic login to Daz.

    However, I believe lamoid_5f20d3e469's primary concern is not whether they can use Premier exclusive products after unsubscribing, but whether the characters and scenes created using those products will still be usable after unsubscribing.

    They would load, but the Premier Exclusive items would effectively be missing files so they would not - to a greater or lesser extent - look as they originally did.

  • ElorElor Posts: 1,728

    Does someone know if it's possible to renew before the end date of a subscription ? (I'm using virtual numbers to pay, numbers linked to my paiement card but usable only once and for the amount I allocated, great to avoid my card number to leak to someone renting boat in Spain).

  • eagleeye695 said:

    I have been trying to join DAZ Premiere as a DAZ PLUS subscriber but no luck. There is this on my page

    "You Have a Personalized Offer

    Convert your current subscription to Daz Premier!

    View your offer."  I click on view your offer and nothing happens. I have contacted support and have not heard from them for over a week. Is this a known issue with Premiere?

    I would like the answer to this too, as I have put in a ticket for the same thing 3 weeks ago, but considering you put a ticket in over 6 weeks ago, I don't hold out on getting an answer. Obviously Daz does not want to answer such a simple question.

  • VenomisbeautyVenomisbeauty Posts: 110
    edited December 2024

    Hi and Merry Christmas to you all! I converted this morning my Daz+ membership to Premier.......The coupon for the bonus character worked and I was able to get the Sylvia Bundle for free.Then I followed the guide to find Premier exclusive perks, searching in "Smart content"-Available-Lens-Premier-Exclusive but I can't find anywhere Premier exclusive items such Sydhiel, the Premier exclusive perk fo Sylvia.  Also, I own Kai and I can't find any Kalei (exclusive perk for Kai owners)......

    I tried something , I re-started my pc and re-installed Daz Studio, but nothing changes. Any ideas? Thanks in advance

    Post edited by Venomisbeauty on
  • ElorElor Posts: 1,728
    edited December 2024

    There was usually a delay between the moment Daz has launched a new character and the moment the Premier Exclusive shape are available.

    My guess is that there is a script, somewhere on Daz servers, in charge of checking eligible Premier accounts to add Premier exclusive content to them and another guess is that this script is active once per day, at the start of the day.

    Best way to see if you can download any bonus shape is to go to your Product Library:

    https://www.daz3d.com/downloader/customer/files

    If you see one, you will be able to download it.

    If you don't, I would way for Daz next day (in ~10 h) then check if you have access to any bonus shape.

    If you still don't tomorrow (Daz time), there is likely a problem but I would not worry too much right now because not having access to Sylvia bonus shape is likely the common experience: I don't have the shape either in my product library.

    Post edited by Elor on
  • If you use the Install pane, or the Smart Content pane in the products tab with one of the install state filters along the bottom selected that shows uninstalled files, then the default filter (magnifying glass icon next to the text box at the top) Premier>Exclusive will show all the Premier Exclusves available to you the last time the metadata was updated. It does appear that there may be an issue with this one, an internal enquiry has been sent.

  • ElorElor Posts: 1,728

    Usually, everything related to the store is linked to 'Daz time' and where I live (France), it means the store update at 8AM, but in November, my Premier membership ended hours before (the email about it ending was sent after midnight in my timezone, so 7 to 8 hours before the store's day would end) and last night, the renewal email was send around 1AM, likewise 7 hours before the store's day ends.

    Is it intended for a Premier membership renewal / end to be linked to the timezone someone lives in and not the store timezone (which would be the better way, as everything else is linked to the store time) ?

  • Elor said:

    Usually, everything related to the store is linked to 'Daz time' and where I live (France), it means the store update at 8AM, but in November, my Premier membership ended hours before (the email about it ending was sent after midnight in my timezone, so 7 to 8 hours before the store's day would end) and last night, the renewal email was send around 1AM, likewise 7 hours before the store's day ends.

    Is it intended for a Premier membership renewal / end to be linked to the timezone someone lives in and not the store timezone (which would be the better way, as everything else is linked to the store time) ?

    It is, I think, going by the time of joining - although it may be start trying a little eariler to make sure theer are no breaks for transient technical issues.

  • ElorElor Posts: 1,728

    Both times I activated my memebrship, I did it in the last hour of Daz day, between 7AM and 8AM where I live while I received the emails around 1AM:

    • Joined: 12 October 2024 at 07:31:14 UTC+2 (so something like 11:30 PM Daz Time, the 11th of October)
    • Ended: 12 November 2024 at 01:01:41 UTC+1 (~5PM the 11th of November Daz Time)
    • Joined back: 28 November 2024 at 07:14:00 UTC+1
    • Renewed: 28 December 2024 at 01:02:47 UTC+1

    For a renewal, I can understand doing it a couple of hours before the end of the membership, but if the membership is not renewed, it should only end at the start of the first following day.

    I was surprised the first time to read, when I woke up, the email telling me I was no longer Premier, when I thought I would be until the end of Daz day.

  • Cam FoxCam Fox Posts: 72
    edited January 2

    Has anyone discovered issues canceling Premier and later re-subscribing? I don't see an ongoing value to having it perpetually active, except during major spending periods (holidays, annual sales etc) and will probably drop out for a few months, unless that would break account things.

    Post edited by Cam Fox on
  • ElorElor Posts: 1,728
    edited January 2

    When I subscribed again at the end of november, everything was as it was when I stopped my subscription a couple of weeks before.

    They said that time-limited bonus shapes may not be available anymore after resubbing but it didn't happen in my case: I still see Vicky 9 bonus shape in my Product Library on Daz3D.com which is I think the only time-limited bonus shape they have released. Maybe it's something that may only happen with a longer time between two subscription periods.

    Post edited by Elor on
  • Richard HaseltineRichard Haseltine Posts: 101,739

    Elor said:

    When I subscribed again at the end of november, everything was as it was when I stopped my subscription a couple of weeks before.

    They said that time-limited bonus shapes may not be available anymore after resubbing but it didn't happen in my case: I still see Vicky 9 bonus shape in my Product Library on Daz3D.com which is I think the only time-limited bonus shape they have released. Maybe it's something that may only happen with a longer time between two subscription periods.

    They have said that the Premier-only items (generally, so far, extra shapes     for the name characters) are not guaranteed to be restored on rejoining, so it isn't certain what would happen there.

  • Cam FoxCam Fox Posts: 72

    Thanks Richard and Elor!

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