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Issue With A Certain Product

raymy1998raymy1998 Posts: 2
in The Commons

Hey, I'm not sure if this is the best place to ask, but I was not sure where else to put it, so here it is.

A while ago, I bought a pair of high heel/sandal shoes for Genesis 8 Female called 'Elin Sandals for Genesis 8 Female(s)' and they looked cool. However, whenever I try to use them on a figure, Daz Studio crashes. I do not have this issue with any other shoes I own in Daz Studio. I was wondering if maybe this bug could be patched? Unless I'm somehow using it wrong? Even though I'm not using them any differently from other shoes I own in my Daz Studio. Also wondering if anyone else owns this product and has issues, or if its just me. I bought it before the update to 4.23, and it happened before the update too.

Here is a link to the product page: Elin Sandals for Genesis 8 Female(s) | Daz 3D

Perhaps I should of refunded it back when I first bought it, but I am wanting to keep them, and use them, I'd prefer that whatever the issue is be fixed. They look really cool and I was looking forward to using them in my scenes, but everytime I load them onto a character it freezes, with the exception of one time when I was able to load it onto one of my custom characters, but it would also sometimes crash too anyway.

Thank you.

Comments

  • Matt_CastleMatt_Castle Posts: 2,564

    My first two questions would be:

    - Have you put in a support ticket?
    - Does the log file say anything about this issue?

  • raymy1998raymy1998 Posts: 2

    Matt_Castle said:

    My first two questions would be:

    - Have you put in a support ticket?

    - Does the log file say anything about this issue?

    Ah, no, I haven't, but I will. Thank you.

    As for the log file, I do not know how to check that. I will put in a support ticket though and see what they say.

    Thank you. 

  • Catherine3678abCatherine3678ab Posts: 8,340

    1. Always check that the appropriate shader is in use for the render system. Iray presets for Iray renders. Some 3Delight presets will indeed crash D/S if an iray render is attempted.

    2. Try applying a whole different set of shader presets. They are not all equal ;-) The edition of D/S, the edition of the video card, all kinds of things can affect renders.

     

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