My ShareCG Account is Suddenly Inactive

WandW

I tried to log into ShareCG just now, and wasn't able to.  I asked to have a new password sent, and it says my username is inactive. 

Has this happened to anyone else, or is it just me?

MelanieL

Mine is still working - when did you last login there? Maybe there's some sort of time-out?

WandW

I logged in earlier this week.

I checked the blog, and apparently they are having problems sending emails to Yahoo email addresses (I have been getting my follow-me reports, but others must not have been) , so they are not taking new registrations from Yahoo emails, and areasking people to change their email address on file, or they will deactivate their account on January 1st.  Apparently they may have done the latter early...

https://www10.sharecg.com/blogs/team/2024/11/22/message-to-members-using-yahoo-emails/

nonesuch00

I just checked mine and it still works but it didn't ask me to checkbox the captcha, which is now gone. So they've been making website changes and it should be a mistake you can remedy by contacting their support.

MelanieL

Oh, interesting. (And I guess annoying for people with only Yahoo email addresses) 

SilverGirl

I've been locked out for months for this reason (account is inactive, no idea why), although I use a gmail so it's not a Yahoo thing in my case.

Torquinox

My access is normal. And I don't go in that often.

WandW

I contacted support and was able to get it straightened out.

They changed the email, but their email ended up in my Gmail spam folder and the verification emails never reached my Gmail address, so I emailed them back and they must have set it up manually.

Torquinox

Glad it got straightened out