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DIM crashing when I try to download items [SOLVED]

abelundercity_7fb40cbc22abelundercity_7fb40cbc22 Posts: 38
edited December 11 in Technical Help (nuts n bolts)

[DIM crashing when I try to download items] It's especially annoying considering that I'm taking advangtage of the Advent calendar offers.  I've attached the crash log. Any help would be appreciated.

zip
zip
InstallManager_error_report_241210-114035.zip
53K
Post edited by abelundercity_7fb40cbc22 on

Comments

  • Richard HaseltineRichard Haseltine Posts: 101,340

    According to the log a lot of your sessions end with an issue opening a file, and the error ends

    The process cannot access the file because it is being used by another process.

    The XML file also refers to an opening check as the active process. That suggests that something (disc error, disc space, access permissions, security software) is blocking DIM and so causing a crash. Try a test run using another download or install location, if possible on a different drive, and see if the error persists.

  • abelundercity_7fb40cbc22abelundercity_7fb40cbc22 Posts: 38

    Thanks for the tip!  It was my antivirus being overly protective.

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