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Payload Error

marsbondmarsbond Posts: 22
in Technical Help (nuts n bolts)

When i try to install the manager, it displays an "unknown" size during the download, then once finished, when i launch it, it Says:

Installer payload initialization failed. This is likely due to an incomplete or corrupt downloaded file.

http://prntscr.com/bl9ba2

Any Help Please?

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,791

    Have you tried using a different browser?

  • marsbondmarsbond Posts: 22
    edited June 2016

    Yes, it either stops downloading that i'd have to download it again, or displays the same error message.

     

    Post edited by marsbond on
  • Richard HaseltineRichard Haseltine Posts: 100,791

    If you can try downloading over a diffrent connection (library/coffee shop, or at a friend's house). I haven't seen a lot of complainbts about speeds or reliabiality so, on current evidence, I don't think there's a general issue. If you can't try a different connection I would suggest, if you will, waiting to try again tomorrow (or late today) and if it still fails open a support ticket.

  • marsbondmarsbond Posts: 22

    I tried with 3G Key this time, and it' s still the same thing.

  • SixDsSixDs Posts: 2,384

    Does your device (computer or whatever it is that you are using) have an ethernet port? (Thats a cable connection - RJ45). If so, you could try using an ethernet cable to connect directly to your router/modem, rather than using WiFi, which should give you a more reliable connection.

  • marsbondmarsbond Posts: 22

    I tried that, didn't work.

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