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(Solved) Connecting to my account (DIM and DAZ)

ArcoCreatesArcoCreates Posts: 35
edited June 2016 in Technical Help (nuts n bolts)

On both my laptop and my Mac, I am unable to connect to my account through the install manager and through Daz. 

I have changed my password on the site...yes I can log into the web site no problem.

Ideas?

Post edited by ArcoCreates on

Comments

  • Richard HaseltineRichard Haseltine Posts: 100,791

    Double-check both the email and the password. What security software are you using? Were you able to connect previously?

  • ArcoCreatesArcoCreates Posts: 35

    Richard, nothing has changed. I use Microsoft Security Essentials on my laptop, nothing on the Mac. Funny thing is that on my main computer, I can log in to both no problem.

    I have double checked and triple checked the email address, and reset my password.

    I will keep playing around.

  • ArcoCreatesArcoCreates Posts: 35

    I tried disabling the firewall, but still no joy. :(

  • Richard HaseltineRichard Haseltine Posts: 100,791

    So it works on one and not the other - that rather rules out an issue with your account. MSE isn't, as far as I know, prone to causing issues.

  • ArcoCreatesArcoCreates Posts: 35

    Interesting. I use OpenDNS as a web filter and it was blocking it. Whitelisting it, or unblocking the bikini/lingerie category fixes the issue.

    Thanks for your help, Richard.

  • Richard HaseltineRichard Haseltine Posts: 100,791

    Ah. It might be worth letting support know about that.

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