Loading...
> >

[SOLVED!!] DAZ Install Manager: Works in XP, but refuses to open in Windows-7 Pro 64-bit

TimoteoTimoteo Posts: 63
edited February 2013 in The Commons

I was mostly elated (still would like to see DAZ fix the site so I can download that way and have links to the product pages for image downloads) to find out about the Install Manager. I downloaded and installed it onto my laptop just to see if it was what I thought it was, and all worked fine.

However, I just now downloaded and installed it on my main system (Windows 7 Pro 64-bit), and it refuses to load. I can see it sitting there as a process in Task Manager, however it never appears on screen, nor does it appear in the list of running programs. Really weird. Any idea why this is happening? Anyone else have it running fine in this OS?

Thanks,
Tim

Post edited by Timoteo on
«1

Comments

  • StezzaStezza Posts: 8,050
    edited December 1969

    Installed and working fine here in Windows 8 64bit ..

    Though during install my eset internet security did throw out a warning about it ... :coolhmm:

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    I am running the DIM on Win 7 64 bit. It has been released to members of the PC only, and in a controlled way, a batch at a time. If you are not in the PC, and did not receive an email with a download link, it may not work anyway.

    Mine installed and ran at the very first attempt, could it be an AV problem? The only AV I run is MSE.

  • SotoSoto Posts: 1,440
    edited December 1969

    Working perfectly for me on Windows 7 64 bits.

  • TimoteoTimoteo Posts: 63
    edited December 1969

    JimmyC_2009 said:
    I am running the DIM on Win 7 64 bit. It has been released to members of the PC only, and in a controlled way, a batch at a time. If you are not in the PC, and did not receive an email with a download link, it may not work anyway.

    Mine installed and ran at the very first attempt, could it be an AV problem? The only AV I run is MSE.

    Like I said, it installed and ran perfectly on my Windows XP laptop. I could see all (or what I assume are all) of my owned products. I only run MSE as well, and do not even have it actively scanning. Weird.

  • TimoteoTimoteo Posts: 63
    edited February 2013

    Hellboy said:
    Working perfectly for me on Windows 7 64 bits.

    Thanks for the Win7 feedback.

    I remember when DAZ first released DSON, it did not work for some people either because they neglected to tell people they needed a VB runtime installed (or something to that affect, it's been a while). I did notice that this launched and installed it's own 2010 Visual C++ libraries, so I doubt that is the issue this time around. So weird. :(

    Post edited by Timoteo on
  • TheWheelManTheWheelMan Posts: 1,014
    edited December 1969

    timoteo said:
    Hellboy said:
    Working perfectly for me on Windows 7 64 bits.

    Thanks for the Win7 feedback.

    I remember when DAZ first released DSON, it did not work either because they neglected to tell people they needed a VB runtime installed (or something to that affect, it's been a while). I did notice that this launched and installed it's own 2010 Visual C++ libraries, so I doubt that is the issue this time around. So weird. :(

    Will it run when you log inas administrator?

  • TimoteoTimoteo Posts: 63
    edited December 1969

    TheWheelMan said:
    Will it run when you log inas administrator?

    I'm never NOT logged in as an admin. I also thought maybe it needed to be "run as admin" and/or installed as admin. I tried both, nothing works.

  • TimoteoTimoteo Posts: 63
    edited December 1969

    Still running in the background, and what's more ... it's using a STEADY 13 percent of CPU resources! Never changes.

  • gingercakes47gingercakes47 Posts: 382
    edited December 1969

    Have you tried stopping DIM from running in background? It will not restart if it's already running.

  • TimoteoTimoteo Posts: 63
    edited December 1969

    gingercakes47 said:
    Have you tried stopping DIM from running in background? It will not restart if it's already running.

    Of course.

  • Miss BMiss B Posts: 3,071
    edited December 1969

    I have it installed and running OK on my Win7 Pro laptop. I know my Nortons 360 balked at it when I first downloaded it, but I set it to "trusted" and it hasn't given me a hiccup since.

    You say you've tried stopping DIM from running in the background. How did you try? Did you "End Process" from the Task Manager and it doesn't happen? Sometimes I have to click on the End Process button a few times for it to work, depending on what process I'm trying to end.

  • TimoteoTimoteo Posts: 63
    edited February 2013

    Miss B said:
    You say you've tried stopping DIM from running in the background. How did you try? Did you "End Process" from the Task Manager and it doesn't happen? Sometimes I have to click on the End Process button a few times for it to work, depending on what process I'm trying to end.

    Oh no, no, you misunderstand ... I can stop it no problem, I was just saying stopping it (ending the process) and then restarting it doesn't do any good. It just sits in the background again doing the exact same thing. Checking and then stopping the DIM process was the first thing I tried.

    -Tim

    PS> I have a VERY strong feeling this is a DAZ issue (like DSON problem of the past), as everything works flawlessly on my system right now, and I'm running some complicated stuff.

    Post edited by Timoteo on
  • namffuaknamffuak Posts: 4,144
    edited December 1969

    Do you have the CMS running? DIM connects to the CMS as part of the startup - could that be getting blocked by your firewall?

    I know it works fine if CMS is down - just logs errors to the DIM log - and it is working just fine on my Win 7 Ultimate 64-bit system with CMS running.

  • ncampncamp Posts: 345
    edited December 1969

    It works fine on Windows 7 Ultimate 64 bit, so it should work on pro. On my system, when I start it, it pulls up a UAC popup that asked if you want to allow the program to make changes.

    Sometimes, the UAC panel (on other programs, not had a problem with the Install Manager, yet) takes a long time to open.

    On my previous Win 7 Ultimate 64 bit laptop, I had UAC disabled, and some programs would hang. Have you disabled the UAC?

    I do not believe that I had to "Run as Administrator" when I installed the program, but I'm not 100% sure. (Installed too many programs in the past few days)

    ncamp

  • prixatprixat Posts: 1,588
    edited December 1969

    I'm also running it OK on win 7 64.

    ncamp has already said what I was thinking.

    Your program seems to stop just when the UAC should popup!

  • TimoteoTimoteo Posts: 63
    edited December 1969

    Thanks, ncamp and prixat.

    I re-enabled UAC, and bingo, the pop-up came up and I of course clicked to allow it to continue. Unfortunately, that was it ... the UAC window closed, I watched "DAZ3DIM.exe*32" pop in to the processes list, proceed to take up 13 percent of CPU resources, and then do absolutely nothing.

    Any other ideas? I thought about the firewall too, but I don't see any DAZ programs in the list (also there was never a pop-up). Sorry, what is CMS?

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    The CMS is the Content Management Service, which should also be a running process in Task Manager. It is responsible for populating the Smart Content pane, and the Contnet Library search function (among other things).

    You should see it in the Task Manager as ContentManagementServer.exe.

  • Richard HaseltineRichard Haseltine Posts: 100,747
    edited December 1969

    The CMS shouldn't be vital, since we've been told switching it off is one way to avoid getting the metadata added as the items are installed.

  • TimoteoTimoteo Posts: 63
    edited December 1969

    JimmyC_2009 said:
    The CMS is the Content Management Service, which should also be a running process in Task Manager. It is responsible for populating the Smart Content pane, and the Contnet Library search function (among other things).

    You should see it in the Task Manager as ContentManagementServer.exe.

    Hmmm, well that is a new clue ... no, CMS is definitely NOT running. I don't see an exe, dll, etc. in the DAZ3DIM1 install directory either. Where is the CMS supposed to be loaded from ... perhaps it isn't being installed for some reason?

    I can't find the install log to verify where things went (I hate when installation info isn't right there for the customer, btw). I DID NOTICE that under the installers it says ***_Win32, and checking the file I downloaded it also says ...Win32. I did not see an option to download a 64-bit version. I'm doubting that is the issue anyway.

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    Richard Haseltine said:
    The CMS shouldn't be vital, since we've been told switching it off is one way to avoid getting the metadata added as the items are installed.

    As Richard says above, the CMS should not have any bearing on this, as DAZ have said you can stop CMS to install your content if you don't want Metadata installed. The CMS is installed as part of the main DS4.5 installation, and is not installed with the DIM. The DIM is 32 bit, and that is correct, it uses very little memory usually.

    I am at a loss. I take it that you rebooted after enabling the UAC? The only thing I can suggest is to redownload and reinstall. I am sure someone here will be able to help you get this resolved.

  • DanuKidDanuKid Posts: 1
    edited December 1969

    I have win7 Home Premium. I have the exact same problem. I can see the process run at 13% of CPU usage. I can kill the process. I have uninstalled, restarted, re-installed, installed as admin, run as admin, and the problem persists. So this is not an issue isolated to Win 7 Pro or one users specific machine configuration.

  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    I have Win7 Home Premium as well, and the DIM installed and ran at the first time of asking.

    I have no idea what is going on here, but I can't see it being a problem with the program if it works for me on the same system as you are using. There must be something interfering with it. Have you tried all the ususal supsects? Do you have AV running? What other processes are running at the same time?

    I would really like to help to solve this problem, and since I have the same OS exactly, it might help. Can you give a bit more info about your system specs and setup?

  • TimoteoTimoteo Posts: 63
    edited December 1969

    DanuKid said:
    I have win7 Home Premium. I have the exact same problem. I can see the process run at 13% of CPU usage. I can kill the process. I have uninstalled, restarted, re-installed, installed as admin, run as admin, and the problem persists. So this is not an issue isolated to Win 7 Pro or one users specific machine configuration.

    Thanks for that confirmation DanuKid, I knew I couldn't be the only one. I said it before, and I'll say it again, this reminds me of the EXACT same situation as when Daz first released DSON Importer. There were certain dependencies required for it to work, and not everyone automatically had those installed. I have a feeling this is going to be more of the same, it's just a matter of finding out what those dependencies are ... just my hunch anyway.

  • TimoteoTimoteo Posts: 63
    edited December 1969

    JimmyC_2009 said:

    I am at a loss. I take it that you rebooted after enabling the UAC? The only thing I can suggest is to redownload and reinstall. I am sure someone here will be able to help you get this resolved.

    Actually, I did not reboot as I thought UAC only require reboot when totally disabling. I did just try re-enabling then rebooting, but that did not help. Unless disabling UAC in Win7 other than dragging the slider down to the bottom is not really disabling UAC ... is there some other more "thorough" method I am unaware of?

  • TimoteoTimoteo Posts: 63
    edited December 1969

    JimmyC_2009 said:
    Can you give a bit more info about your system specs and setup?

    Sure, but I don't see how my specs could be causing an issue, but what the heck:

    ASUS P8Z68-DELUXE GEN3 board, Intel i7 2600k 1155LGA running at 4.5ghz stable, 32GB PC3 SDRAM DDR3 (XMP-1600), 256GB SSD system drive, multiple terabytes in internal and external storage, dual-monitors running on a Nvidia QuadroFX 3800, Intel VIRTU on secondary on-chip graphics.

    I don't run any A/V (never have, never will) other than on-demand scanning.

  • RCTSpankyRCTSpanky Posts: 850
    edited February 2013

    Looks like I can now only download my payed items with the manager. But I don't want this. How can i download my payed content on the old way?????

    Post edited by RCTSpanky on
  • fixmypcmikefixmypcmike Posts: 19,583
    edited December 1969

    RCT-Spanky said:
    Looks like I can now only download my payed items with the manager. But I don't want this. How can i download my payed content on the old way?????

    You can still do it the old way if you want. Not sure why you would, but the old "My Downloads" page is still there.

  • namffuaknamffuak Posts: 4,144
    edited December 1969

    One more area to check -- DIM puts the log and other control files in C:\Documents and Settings\All Users\Documents\DAZ 3D\InstallManager (I'm not at home - that's the XP path, and Win7 is slightly different) you might check to see if anything is there. Be aware that at least two levels of the path are hidden, so you need to key the path into explorer in its entirety.

  • TimoteoTimoteo Posts: 63
    edited February 2013

    fixmypcmike said:
    You can still do it the old way if you want. Not sure why you would, but the old "My Downloads" page is still there.

    Actually, I want this too, and not just because I can't get DIM to work on my main machine. The "old way" has never been fixed on Daz's New & "Improved" site (I think it is one of the WORST site redesigns I have ever experienced), even though they promised this months and months ago. Now that the new program is out, I have my doubts it will EVER be fixed. The current iteration is horrible, to say the least. The whole site is terrible -- I literally have not spent one dime at DAZ since the site redesign.

    But I digress ... Unless of course the DIM allows you to link (open up in a browser) the web page for the products you are downloading. You see, I (and I assume a lot of people) like to download the product pictures to go along with the downloads so I can use a thumbnail browser to look through my gigs, and gigs of content.

    But they have even buggered that up, because they went with the trendy "flash pop-up pics" which makes it MUCH more difficult to save the pics. *SIGH*

    Post edited by Timoteo on
  • JimmyC_2009JimmyC_2009 Posts: 8,891
    edited December 1969

    ... Unless of course the DIM allows you to link (open up in a browser) the web page for the products you are downloading

    It does just that, click on the little 'i' icon, and you get taken to the readme page, which has a link to the live product page too.

Sign In or Register to comment.