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OK now I am mad!

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Comments

  • frank0314frank0314 Posts: 14,045
    edited December 1969

    That is why you file a support ticket and wait for a response. Complaining in the forums about it isn't going to get the problem fixed.

  • digitelldigitell Posts: 577
    edited December 1969

    I did file a support ticket. Got an email from Britney saying there is no record of my payment since they dont do the Pay Pal anymore..however..I have the order number and the Pay Pal transaction number and PROOF that I paid it. I was told by Britney that I have to purchase a membership, when I have already been a member all these years?? How is that right?

  • scorpioscorpio Posts: 8,411
    edited December 1969

    Timesurfer said:
    KinnieM said:
    I had been considering joining the PC for a few weeks now as there are items I would love to have at the PC prices but after seeing how Daz has been treating long time members of the PC such as yourselves and others I decided not to join.

    I remember a Daz store where I was able to reach someone right away by phone for refund/problems and now it takes normally 3 days or more. And how they really tried to make the PC as inciting and special as possible for its members as the boards used to be full of how great it was. Now it seems that Daz is brisk and cold instead of the warm friendly customer support they once were. What they fail to realize is that they can end up replacing all the older members with new ones but without fixing the problems those members may also become fed up and leave the PC. And the same applies to these forums and to shopping in the store.

    I still enjoy coming here and reading the forums and browsing through the store but it's not the same as it once was and that's sad. There is still one redeeming feature of Daz that I love and that is its policy about refunds. However, with all the changes that have occurred it would not surprise me if a year from now that is changed as well.

    I have been a member for years and years... Daz has always treated me extremely well. I don't plan to go or stop my membership any time soon. (as long as I'm getting a paycheck :-))

    There are us quieter ones out there that do not have issues with this company :-)

    I know that a lot of people are still happy with the PC club, I don't have an 'issue' with Daz as a company but I have had more than 1 problem with my PC membership and I'm not the only one, there have been several varying problems.
    I'm on a limited income and not having a Credit Card the news that we can no longer pay monthly by Paypal caused me a problem.
    Daz have made alot of changes over the last year some I support some I personally think are wrong - nearly all of them I understand the reasoning behind it.
    I doubt that the difficulties maintaining membership are done on purpose but there are at times when they seem to esculate, now seems one of those times; unfortunately it leaves the poor staff in sales swamped leading to more frustration and delay for the customer.

  • Proxima ShiningProxima Shining Posts: 969
    edited December 1969

    Even if you paid too late, wasn´t there some "grace period" (I don´t know how long), and you could renew the membership (for the renewal price) within the grace period without having to buy a new one?

  • digitelldigitell Posts: 577
    edited December 1969

    I am not sure if they offer a grace period or not..I would say not since they have you set up an automatic pay ...but I am unsure about it.

  • jerhamjerham Posts: 155
    edited February 2013

    EDIT last time i used it was quite some time ago, but the message is still there in the Knowledge Base. But not sure if this has changed.

    See also:
    https://helpdaz.zendesk.com/entries/124131-How-do-I-renew-my-Platinum-Club-if-I-am-within-my-30-day-grace-period-

    Post edited by jerham on
  • DAZ_Bcreek1DAZ_Bcreek1 Posts: 39
    edited December 1969

    With the new site, PayPal will not link your payment to your Membership. So to avoid this error, all payments must be done via credit card. If you cancel your PayPal Subscription, and have recently paid via PayPal, please send in a sales ticket with the Transaction ID# and we will refund the recent credit card payment back to your card. This will link your Membership to your card and keep your PC Membership active.
    We hope to work something out with PayPal soon that will avoid this issue. Until then, credit card must be your payment method. We do apologize for the confusion and appreciate your understanding.

  • digitelldigitell Posts: 577
    edited December 1969

    DAZ_Bcreek1 said:
    With the new site, PayPal will not link your payment to your Membership. So to avoid this error, all payments must be done via credit card. If you cancel your PayPal Subscription, and have recently paid via PayPal, please send in a sales ticket with the Transaction ID# and we will refund the recent credit card payment back to your card. This will link your Membership to your card and keep your PC Membership active.
    We hope to work something out with PayPal soon that will avoid this issue. Until then, credit card must be your payment method. We do apologize for the confusion and appreciate your understanding.

    Hi Britney..I did sent in a ticket, and I bit the bullet and purchased a monthly subscription ( it said Purchased on the product page)..
    So now I am back in and HOPEFULLY will be reimbursed.
    Thank you
  • scorpioscorpio Posts: 8,411
    edited December 1969

    Thank you Britney for taking the time to post here, its good to hear that Daz are trying to work something out with Paypal.

    Sales have helped sort out my membership, Thank you

  • GreeboGreebo Posts: 161
    edited February 2013

    Frank0314 said:
    That is why you file a support ticket and wait for a response. Complaining in the forums about it isn't going to get the problem fixed.

    Frank0314 Read the whole post before stamping on someone.

    Wonder how long this post lasts defore it's dele... (STOMP!)

    Post edited by Greebo on
  • Serene NightSerene Night Posts: 17,639
    edited February 2013

    My membership is still messed up but just got restored a few minutes ago. Thanks to the DAZ person who fixed my account!

    Post edited by Serene Night on
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