Reward PUNCH Counter not working

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Comments

  • scorpioscorpio Posts: 8,413
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    Why are those that got 5 punches being left out.
    I got 6 punches no coupon.
    As Daz don't seem to be prepared to honour their commitment to me I will return the products for a refund, they have broken the agreement so the no refund shouldn't count.

  • CybersoxCybersox Posts: 9,053
    edited September 2014

    icprncss said:
    I just love these sales (all sarcasm intended). I'm beginning to wonder if the people who come up with these promos are out to drive the people who actually have to try and make them work (and work correctly) crazy. It's been years since DAZ has run a promo where there hasn't been chaos and confusion. Usually beginning after hours on Friday and continuing on until those who have to sort it out get in on Monday.

    I stopped wondering a long time ago. I can't remember a single sale that EVER went properly, without glitches, since the new "improved" store went up. That said, having worked with marketing for most of my career, my experience is that most marketing people feel that they have to keep coming with new and increasingly complex sales schemes in order to justify their salaries... otherwise a couple of interns could cookie-cutter the whole thing together in an hour or so from a basic template.

    edit: Oh yeah, and I'm still waiting on my coupon too.

    Post edited by Cybersox on
  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    edit: Oh yeah, and I'm still waiting on my coupon too.

    Yea, as far as I'm aware those are the things still being looked into.

  • CybersoxCybersox Posts: 9,053
    edited December 1969

    edit: Oh yeah, and I'm still waiting on my coupon too.

    Yea, as far as I'm aware those are the things still being looked into.
    Can someone just POST the coupon codes so those of us who think we have them coming can see if they actually work? ie: is the problem in the method of delivering the coupon via the blue bar (which has been consistently proven to not work for a lot of people) or if we're simply not being credited with the coupons. In my case I've got the "holdover bullet" showing on my front page, but I still had the red "Fest" bar displaying this morning... despite having used that coupon on Saturday, so my guess is that I'm probably showing correctly in the system but the coupon delivery system is gunked up.

  • scorpioscorpio Posts: 8,413
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    Do you have any explanation as to why those of us who got only 5 punches don't warrant any compensation for our inconvenience?

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    Do you have any explanation as to why those of us who got only 5 punches don't warrant any compensation for our inconvenience?

    I think the issues with 5 punches Steve resolved yesterday, so that's probably why.

  • scorpioscorpio Posts: 8,413
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    Do you have any explanation as to why those of us who got only 5 punches don't warrant any compensation for our inconvenience?

    I think the issues with 5 punches Steve resolved yesterday, so that's probably why.

    I didn't see my roll over punch until some time today about midday in the UK and I still don't have my voucher.

  • Daz Jack TomalinDaz Jack Tomalin Posts: 13,367
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    Do you have any explanation as to why those of us who got only 5 punches don't warrant any compensation for our inconvenience?

    I think the issues with 5 punches Steve resolved yesterday, so that's probably why.

    I didn't see my roll over punch until some time today about midday in the UK and I still don't have my voucher.

    Like I say, coupons are still being sorted I believe.

  • scorpioscorpio Posts: 8,413
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    Do you have any explanation as to why those of us who got only 5 punches don't warrant any compensation for our inconvenience?

    I think the issues with 5 punches Steve resolved yesterday, so that's probably why.

    I didn't see my roll over punch until some time today about midday in the UK and I still don't have my voucher.

    Like I say, coupons are still being sorted I believe.

    Still doesn't explain why some are being compensated and others aren't.

  • NovicaNovica Posts: 23,887
    edited December 1969

    Things are still being looked at - however people should now be seeing the correct punches at least.

    As a goodwill gesture and way of an apology for the inconvenience, people with either 10 or 15 punches should see an extra punch.

    I did see that extra punch- thought I'd lost my mind. Relay back a "thank you" and it did cause me to add something extra to my cart to get to 5 punches, I checked out, then I bought the render sphere after that with the additional 10% off. Saved $1.50. :)

  • NovicaNovica Posts: 23,887
    edited December 1969

    Jack, with the mess up it certainly wouldn't hurt to give the people with 5 punches an extra punch. As demonstrated by what I just posted, they'd probably get some sales from doing that too. I really didn't need the poses I bought, but because I was so close to the 5 punches (as having 2 roll over but you folks made it three) I bought something else. I think the 5 punch people should get another one too, because they ARE involved in the mess up with the DO code. :)

  • ZarconDeeGrissomZarconDeeGrissom Posts: 5,412
    edited September 2014

    "O" by the way,

    I stopped wondering a long time ago. I can't remember a single sale that EVER went properly, without glitches, since the new "improved" store went up.
    That's probably because changing settings with stuff that works, dose tend to break things. They got the store working, then the PTB implemented sails, lol.

    If it isn't broken, it dose not have enough features yet, we need to implement changes - lol.

    Post edited by ZarconDeeGrissom on
  • CypherFOXCypherFOX Posts: 3,401
    edited September 2014

    Greetings,

    Still doesn't explain why some are being compensated and others aren't.Because as far as I can tell there wasn't anything wrong with 5-punch folks. I had >5 punches (7 actually), and had the extra punch and coupon immediately at midnight (DAZ time) last night (the top-of-screen pop-up was very helpful like that). Was very happy to see it worked with new items...hadn't expected that.

    If there wasn't anything wrong, why would we get 'compensated'? Just...because?

    Now if the problem was that punches that put folks over the top on Sunday weren't being counted, because they ran the 'who gets bonuses' calculation on Saturday night, or something like that, and you only went over 5 on Sunday, then I can see that 'Sunday over 5' folks might be torqued, but give them a chance to put things right, i.e. get your coupon enabled, etc...

    Edit:
    I stopped wondering a long time ago. I can't remember a single sale that EVER went properly, without glitches, since the new "improved" store went up.

    Just to note, I do remember the old store, and I remember the glitch-a-holic nature of sales on it, as well. It is absolutely nothing more than rose-colored-hindsight that makes folks think that glitches are more common or serious now.

    -- Morgan

    Post edited by CypherFOX on
  • gabriel.delacruzgabriel.delacruz Posts: 82
    edited December 1969

    I think this sale is better than previous ones, coupons are absolutely better than discounts. But you have to buy an amount of items to compensate for what you spend. For example last week would have been great for anyone wanting to invest in stonemason's background, fwart monsters, or even videogame licenses. I was a bit unhappy since some of the files I wanted were not getting the right discount but I changed plan and finally got loot of hair models and if I count the percentage of what I invested and what I got, the rate was not too bad.
    Anyhow, I dont like this sales, the regular sales are much better, but definitively coupons are not as bad as discount rewards. I would just give more time for catching up, so if you won a 30% discount by expending 70 or 80 dollars in punches maybe you could be given enough time to use the discount, and enough time to daz people to fix the bugs. Maybe with a slower peace it would be better,,,

  • BarubaryBarubary Posts: 1,211
    edited December 1969

    It seems to me that the more time DAZ has to prepare one of their sales and the bigger it's supposed magnitude, the worse it gets.

    So I' starting to think it would be really nice if next year there wasn't a PA sale. That way DAZ can reduce their workload and we, as far as I can tell, will probably get better deals and less confusion. It's a win-win.

    While we're at it, it would be totally fine with me, if we skip this years PC sale as well. Just do your usual run-of-the-mill promotions an stuff and we're all good.

  • NovicaNovica Posts: 23,887
    edited December 1969

    Well, that makes sense, if the five punch people were fine all along and only the other tiers were messed up so far as showing the punches and unable to purchase correctly. And there's probably a LOT of five punch folks so that might add up to alot of "goodwill" for something that was not wrong to begin with. I hope they throw in some freebies to help folks get punches (or more low cost items. quite a bit of this is over $10)

  • SylvanSylvan Posts: 2,711
    edited December 1969

    Cypherfox said:
    Greetings,
    Still doesn't explain why some are being compensated and others aren't.Because as far as I can tell there wasn't anything wrong with 5-punch folks. I had >5 punches (7 actually), and had the extra punch and coupon immediately at midnight (DAZ time) last night (the top-of-screen pop-up was very helpful like that). Was very happy to see it worked with new items...hadn't expected that.

    If there wasn't anything wrong, why would we get 'compensated'? Just...because?

    Now if the problem was that punches that put folks over the top on Sunday weren't being counted, because they ran the 'who gets bonuses' calculation on Saturday night, or something like that, and you only went over 5 on Sunday, then I can see that 'Sunday over 5' folks might be torqued, but give them a chance to put things right, i.e. get your coupon enabled, etc...

    Edit:
    I stopped wondering a long time ago. I can't remember a single sale that EVER went properly, without glitches, since the new "improved" store went up.

    Just to note, I do remember the old store, and I remember the glitch-a-holic nature of sales on it, as well. It is absolutely nothing more than rose-colored-hindsight that makes folks think that glitches are more common or serious now.

    -- Morgan

    I have gotten to 5 punches indeed on sunday.
    I got the extra punch, but no coupon so far.

  • zawarkalzawarkal Posts: 1,018
    edited December 1969

    I am also missing my coupon for the 5 punches

  • BeeMKayBeeMKay Posts: 7,019
    edited December 1969

    Zawarkal said:
    I am also missing my coupon for the 5 punches

    Check under My Account --> Messages --> Exclusive Offers

  • zawarkalzawarkal Posts: 1,018
    edited December 1969

    lee_lhs said:
    Zawarkal said:
    I am also missing my coupon for the 5 punches

    Check under My Account --> Messages --> Exclusive Offers

    I had already checked. It was not there. And, it still is not there.

    I am still seeing the $6 off $30 purchase which I already used.

  • ZarconDeeGrissomZarconDeeGrissom Posts: 5,412
    edited December 1969

    these messages, check again in a few minutes. it may take a bit for the servers to ketch up... with the flood.

    "Our Mistake is your gain"

    TheseMessages002.png
    976 x 625 - 160K
  • NovicaNovica Posts: 23,887
    edited December 1969

    Mine isn't either. But this just appeared:

    During yesterday’s Week 1 Catch-Up Sale we incorrectly advertised that you could get up to 50% Off all last week's new releases. This was not our intention, nor will this be our offering in our next Catch Up Sale. But since we advertised it, we are going to honor it for the rest of the day!

    Today only, buy any of the items featured in last week’s PA Sale and get 30% Off one, 40% Off* two, or 50% Off* three or more (or just a straight 50% Off if you’re a PC+ Member). Your punch discount from last week will also be included for additional savings.

    Items previously purchased during last week’s PA Sale cannot be returned. New releases purchased as part of today’s extended offer will not be part of the Week 2 Catch-Up Sale.

  • NovicaNovica Posts: 23,887
    edited December 1969

    ITS WORKING. My banner just appeared (1:13pm Central Time)

  • luci45luci45 Posts: 2,753
    edited December 1969

    How does that 10%, 20% off work? I somehow got the idea that it was for this week as a reward for punches. Mine 10% off doesn't work today. Is it supposed to?

  • Richard HaseltineRichard Haseltine Posts: 100,781
    edited September 2014

    The discount applies to the week in which you earn the punches, the coupon and the roll-over punches come at the beginning of the following week. So if you had five punches last week you'd have received the extra discount on subsequent PA Festival purchases during the week.

    Post edited by Richard Haseltine on
  • NovicaNovica Posts: 23,887
    edited December 1969

    Luci45 said:
    How does that 10%, 20% off work? I somehow got the idea that it was for this week as a reward for punches. Mine 10% off doesn't work today. Is it supposed to?

    Luci, a couple people posted their percents weren't working for them. If you bought anything last week and didn't get the discounts, file a ticket. Also note the message that just got posted, your discounts will apply today, including new releases- but today only- for LAST weeks items including new releases!

  • arcadyarcady Posts: 340
    edited September 2014

    "O" by the way,
    I stopped wondering a long time ago. I can't remember a single sale that EVER went properly, without glitches, since the new "improved" store went up.
    That's probably because changing settings with stuff that works, dose tend to break things. They got the store working, then the PTB implemented sails, lol.

    If it isn't broken, it dose not have enough features yet, we need to implement changes - lol.

    There's a sort of pseudo code system to inserting discounts into Magento.

    A whole long set of it this then that but maybe this instead but not if those unless with these...

    - When I worked at a place that went over to Magento... after that, I think it was a rare day that a promotion went off without a glitch. And we had maybe 10% of the interweaving discounts / memberships / etc they have here. Our most complex issue was sorting out whether or not you were a student club, a regular buyer, or an alumni organization. But our Marketers were not programmers... and our programmers were not marketers... and I gathered from the meetings I sat in that you needed to be both to understand that beast...


    I'm hoping my voucher shows up before the current list of things on discount goes away... because I'm looking at a couple choice items right now that will either go into my wishlist until Dorothy gets back from Oz, or sooner... depending. :)

    Post edited by arcady on
  • gabriel.delacruzgabriel.delacruz Posts: 82
    edited December 1969

    Lovely,
    pity I have to wake up in 6 hours... but Ill make a fast shopping.
    :)

  • bytescapesbytescapes Posts: 1,841
    edited December 1969

    The discount applies to the week in which you earn the punches, the coupon and the roll-over punches come at the beginning of the following week. So if you had five punches last week you'd have received the extra discount on subsequent PA Festival purchases during the week.

    Huh.

    Well, that would explain why my 10% off is no longer working.

    I had assumed that it would be good for the whole of the following week. I expected it would follow the same pattern as the $10 voucher and rewards in other past sales: "qualify this week, get the reward next week". But it's "qualify this week, get the reward this week (and then use it as fast as you can)."

    The note on the banner says "Punch milestone savings apply INSTANTLY in addition to any other discounts" but that doesn't make it clear that the %-off has a very short half-life. Maybe you should re-word to clarify that?

  • NovicaNovica Posts: 23,887
    edited December 1969

    I think it's nice that the percent applies immediately once you reach the milestone, because if you're buying at that time, you like the vendor in all likelihood- and you can then get more stuff from that vendor with the newly acquired discount applied. The secret is to only get enough to get to a punch level/ new punch level, check out, then come back and do a second order with the new discount applied. I almost forgot to do that!

    I was wondering about how long we had to spend the DAZ Original money, and for the first week, it was good through the 14th (this Sunday) so you do have time on that. I do agree that in the beginning, I thought it would be a cumulative thing too and keep adding throughout the weeks, but it does clearly state the punchmeter is reset every Monday. It's in small print though- totally agree it could be more prominently placed.

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