Hot New (Northern) Season, New Sales Thread: Report Issues Here "Reporting Only"

tomekamanson

I don't get this Holiday Reward Punch card. I have made daily qualifying purchases since around November 25th. I had up to 35% off. I missed a day on December 4. As expected my discount dropped down to 25% off. But I made qualifying purchases on the 5th and the 6th, but today I'm still at 25% discount. I did not recieve any punches for my last purchases. What is happening?

Someone in the commons said that I won't get a punch until after I made 3 consecutive daily purchases. But the small print under the punch card says a puch per day you make a purchase. Does anyone  have any idea what is happening?

 

3Daniel

"As thanks" for customers who directly bought the Genesis 9 Trolls HD Mega Bundle, the code to get the extra $10 discount, is a complete joke!!!
Since you can use it to ONLY purchase the Troll bundles... but the Mega Bundle already includes them all, they have no choice to save that $10.

Leana

tomekamanson said:

I don't get this Holiday Reward Punch card. I have made daily qualifying purchases since around November 25th. I had up to 35% off. I missed a day on December 4. As expected my discount dropped down to 25% off. But I made qualifying purchases on the 5th and the 6th, but today I'm still at 25% discount. I did not recieve any punches for my last purchases. What is happening?

Someone in the commons said that I won't get a punch until after I made 3 consecutive daily purchases. But the small print under the punch card says a puch per day you make a purchase. Does anyone  have any idea what is happening?

The text says you receive a punch for each day you've made a purchase over $1 in the past three days. 
Today counts qualifying purchases from December 4th (that you missed), 5th and 6th, so 2 punches is correct. If you make a qualifying purchase today you'll have 3 punches tomorrow.

caravelle

Charlie Judge

If you bought the Underworld Outfit and then bought a bundle that included it you can request a refund for the purcase of the individual outfit from customer service 

Thanks, Charlie Judge, that's what I am going to do. Now. 

:(

Can't get my December 8th advent callendar reward despite having 35% holliday rewards, when I click to open the callendar, nothing happens

Cris Palomino

dziemian.pawel said:

Can't get my December 8th advent callendar reward despite having 35% holliday rewards, when I click to open the callendar, nothing happens

Daz is aware, please be patient. 

PerttiA

The promised/promoted extra 50% off DO items for Daz+ members is still not working.

https://www.daz3d.com/yard-and-garden-leaf-rake-and-pitchfork

Base price $6.00
50% off Featured Artist Stores => $3.00
30% off Legacy Holiday Artists => $2.10
30% off for being Daz+ member => $1.47
50% off Campaign for Daz+ members => $0.74
35% off for 3 punches => $0.47

Instead getting $0.68 in the cart (missing the regular Daz+ 30% off)

Cris Palomino

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

barbult

Cris Palomino said:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

This math is wrong. @PerttiA did the math correctly. 

PerttiA

Cris Palomino said:

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

How do you get $1.05 out of $6.00 x 0.7 x 0.5 x 0.5 x 0.7 ?
I get $0.74 (or $0.735)

As for Gren the Troll;
Base price is $99.99
Daz+ member gets 30% off => $69.99
New item 30% off => $49.00
Campaign 50% off for Daz+ members => $24.50

Formula = $99.99 x 0.7 x 0.7 x 0.5 = $24.50

I do have an idea of what they have done, but in that case the marketing is untrue

barbult

When purchasing the daily free PA item, we are supposed to receive 20% off that artist's store. That doesn't work either. (At least it didn't work yesterday when I purchased.)

Cris Palomino

PerttiA said:

Cris Palomino said:

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

How do you get $1.05 out of $6.00 x 0.7 x 0.5 x 0.5 x 0.7 ?
I get $0.74 (or $0.735)

As for Gren the Troll;
Base price is $99.99
Daz+ member gets 30% off => $69.99
New item 30% off => $49.00
Campaign 50% off for Daz+ members => $24.50

Formula = $99.99 x 0.7 x 0.7 x 0.5 = $24.50

I do have an idea of what they have done, but in that case the marketing is untrue

6.00 - 1.80 (30%) - 1.20 (50%) - 1.50 (50%) - 0.45 (30%) = 1.05 and then minus your punch card. Pre-punch card, it's applied before it goes into the cart. 

99.99 - 30.00 (30%) - 21.00 (50%) - 14.00 (50%) = 34.99

PerttiA

Cris Palomino said:

6.00 - 1.80 (30%) - 1.20 (50%) - 1.50 (50%) - 0.45 (30%) = 1.05 and then minus your punch card. Pre-punch card, it's applied before it goes into the cart. 

But $1.20 is not 50% of $4.20 

Cris Palomino

Cris Palomino said:

PerttiA said:

Cris Palomino said:

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

How do you get $1.05 out of $6.00 x 0.7 x 0.5 x 0.5 x 0.7 ?
I get $0.74 (or $0.735)

As for Gren the Troll;
Base price is $99.99
Daz+ member gets 30% off => $69.99
New item 30% off => $49.00
Campaign 50% off for Daz+ members => $24.50

Formula = $99.99 x 0.7 x 0.7 x 0.5 = $24.50

I do have an idea of what they have done, but in that case the marketing is untrue

6.00 - 1.80 (30%) - 1.20 (50%) - 1.50 (50%) - 0.45 (30%) = 1.05 and then minus your punch card. Pre-punch card, it's applied before it goes into the cart. 

99.99 - 30.00 (30%) - 21.00 (50%) - 14.00 (50%) = 34.99

I don't understand formulas at all, but I'm looking at how Daz has done the math. 

barbult

Cris Palomino said:

PerttiA said:

Cris Palomino said:

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

How do you get $1.05 out of $6.00 x 0.7 x 0.5 x 0.5 x 0.7 ?
I get $0.74 (or $0.735)

As for Gren the Troll;
Base price is $99.99
Daz+ member gets 30% off => $69.99
New item 30% off => $49.00
Campaign 50% off for Daz+ members => $24.50

Formula = $99.99 x 0.7 x 0.7 x 0.5 = $24.50

I do have an idea of what they have done, but in that case the marketing is untrue

6.00 - 1.80 (30%) - 1.20 (50%) - 1.50 (50%) - 0.45 (30%) = 1.05 and then minus your punch card. Pre-punch card, it's applied before it goes into the cart. 

How are you getting these numbers???? This still makes no mathematical sense. I can see that 30% of $6.00 is $1.80. But after that, where does -1.20 come from for 50%? 50% of ($6.00-$1.80) is not $1.20 it is $2.10. From then on, the rest makes no sense either.

barbult

Cris Palomino said:

I don't understand formulas at all

Clearly that is the case . 

Cris Palomino

barbult said:

Cris Palomino said:

PerttiA said:

Cris Palomino said:

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

How do you get $1.05 out of $6.00 x 0.7 x 0.5 x 0.5 x 0.7 ?
I get $0.74 (or $0.735)

As for Gren the Troll;
Base price is $99.99
Daz+ member gets 30% off => $69.99
New item 30% off => $49.00
Campaign 50% off for Daz+ members => $24.50

Formula = $99.99 x 0.7 x 0.7 x 0.5 = $24.50

I do have an idea of what they have done, but in that case the marketing is untrue

6.00 - 1.80 (30%) - 1.20 (50%) - 1.50 (50%) - 0.45 (30%) = 1.05 and then minus your punch card. Pre-punch card, it's applied before it goes into the cart. 

How are you getting these numbers???? This still makes no mathematical sense. I can see that 30% of $6.00 is $1.80. But after that, where does -1.20 come from for 50%? 50% of ($6.00-$1.80) is not $1.20 it is $2.10. From then on, the rest makes no sense either.

math always gets me in trouble. If I understood it correctly, members get 50% instead of 30% (which has been done in the past), on the tool I'm looking at, the final percentage deducted is 28.57% for -14.00. I hope that explains. I am not a math person except for the simplest of things. I apologize. 

Cris Palomino

Cris Palomino said:

barbult said:

Cris Palomino said:

PerttiA said:

Cris Palomino said:

Discount seems to be working. Example, sku 92674, Gren the Troll.

99.99 base - 30% D+ - 30% new release + 50% member discount = 67% (34.99) and then your punches if you have them.

Mod edit:

Yard and Garden item

6.00 base - 30% PC + 50% members + 50% featured + 30% featured extra = 82.5% (1.05)

How do you get $1.05 out of $6.00 x 0.7 x 0.5 x 0.5 x 0.7 ?
I get $0.74 (or $0.735)

As for Gren the Troll;
Base price is $99.99
Daz+ member gets 30% off => $69.99
New item 30% off => $49.00
Campaign 50% off for Daz+ members => $24.50

Formula = $99.99 x 0.7 x 0.7 x 0.5 = $24.50

I do have an idea of what they have done, but in that case the marketing is untrue

6.00 - 1.80 (30%) - 1.20 (50%) - 1.50 (50%) - 0.45 (30%) = 1.05 and then minus your punch card. Pre-punch card, it's applied before it goes into the cart. 

How are you getting these numbers???? This still makes no mathematical sense. I can see that 30% of $6.00 is $1.80. But after that, where does -1.20 come from for 50%? 50% of ($6.00-$1.80) is not $1.20 it is $2.10. From then on, the rest makes no sense either.

math always gets me in trouble. If I understood it correctly, members get 50% instead of 30% (which has been done in the past), on the tool I'm looking at, the final percentage deducted is 28.57% for -14.00. I hope that explains. I am not a math person except for the simplest of things. I apologize. 

I HATE, HATE, HATE math and do not like that I have to try to do so much of it in the job. 

Cris Palomino

I'm unable to attach an image, I usually use the triple discount calculator. I did 99.99 - 50 -30 and came to the same number, 35.00.

https://www.omnicalculator.com/finance/triple-discount?c=USD&v=input:99.99,second:30!perc,first:50!perc,third:0!perc

PerttiA

Cris Palomino said:

math always gets me in trouble. If I understood it correctly, members get 50% instead of 30% (which has been done in the past), on the tool I'm looking at, the final percentage deducted is 28.57% for -14.00. I hope that explains. I am not a math person except for the simplest of things. I apologize. 

But it's not what is promised.

Cris Palomino

PerttiA said:

Cris Palomino said:

math always gets me in trouble. If I understood it correctly, members get 50% instead of 30% (which has been done in the past), on the tool I'm looking at, the final percentage deducted is 28.57% for -14.00. I hope that explains. I am not a math person except for the simplest of things. I apologize. 

But it's not what is promised.

This is not new, though, either. This is how Daz has meant it in the past. And it's not that long ago when we last had this being the case. 

barbult

PerttiA said:

Cris Palomino said:

math always gets me in trouble. If I understood it correctly, members get 50% instead of 30% (which has been done in the past), on the tool I'm looking at, the final percentage deducted is 28.57% for -14.00. I hope that explains. I am not a math person except for the simplest of things. I apologize. 

But it's not what is promised.

The ad actually say "Get up to an extra 50% off Daz Originals". "Up to" could be 0% and Daz could claim the ad is truthful. We of course see their bold extra 50% off and expect to get 50% off. Who knows how it really works.

Cris, I feel sorry that you are stuck with a job that causes you so much heartache, because the ads are unclear, and actual sale implementation is flawed nearly every day.

barbult

Please report this problem. It is not the 50% Daz+ member discount issue, but it got buried in that heated discussion.

PerttiA

Cris Palomino said:

PerttiA said:

Cris Palomino said:

math always gets me in trouble. If I understood it correctly, members get 50% instead of 30% (which has been done in the past), on the tool I'm looking at, the final percentage deducted is 28.57% for -14.00. I hope that explains. I am not a math person except for the simplest of things. I apologize. 

But it's not what is promised.

This is not new, though, either. This is how Daz has meant it in the past. And it's not that long ago when we last had this being the case. 

Ok, if we were actually given extra 50% off DO, I would have started filling my cart, but as it is, the discount still doesn't get over the threshold.
I'll just continue buying $1-$1.50 carts and waiting for the real Christmas sales to start

Thank you for looking though.

Cris Palomino

barbult said:

Please report this problem. It is not the 50% Daz+ member discount issue, but it got buried in that heated discussion.

I DID miss that, will check into it and report if needed. 

barbult

Cris Palomino said:

barbult said:

Please report this problem. It is not the 50% Daz+ member discount issue, but it got buried in that heated discussion.

I DID miss that, will check into it and report if needed. 

Thanks, I included screenshots. The same problem occurred for me today with the Karth freebie and Karth store items.

Cris Palomino

barbult said:

When purchasing the daily free PA item, we are supposed to receive 20% off that artist's store. That doesn't work either. (At least it didn't work yesterday when I purchased.)

This worked for me with today's item. I can't test yesterday's. You put in a ticket, though? 

barbult

Cris Palomino said:

barbult said:

When purchasing the daily free PA item, we are supposed to receive 20% off that artist's store. That doesn't work either. (At least it didn't work yesterday when I purchased.)

This worked for me with today's item. I can't test yesterday's. You put in a ticket, though? 

Yes, I did, along with my screenshots.

manekiNeko

today for some reason my punch card is totally blurred... what's happening again?

i have 3 punches for sure, had yesterday and ordered daily in the last coupla' days. discounts DO work (i get 30% discount on a 99.99$ item) but it's confusing.

PerttiA

manekiNeko said:

today for some reason my punch card is totally blurred... what's happening again?

i have 3 punches for sure, had yesterday and ordered daily in the last coupla' days. discounts might work but it's confusing.

I noticed the same at work before I left (3 hours ago) and it's the same here at home, using Chrome at work and Opera based browser at home.