New Year, New Sales Thread: Report Issues Here "Reporting Only"

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  • NathNath Posts: 2,804

    ioonrxoon said:

    From what I'm seeing so far, it seems I lost my d+ membership.

    Same here. And it is paid for until well into next year. Some clarification from DAZ please! 

  • ElorElor Posts: 1,489

    Using the link from the last Daz+ email, I was able to get to the previous Daz+ page and the coupon I tried is still working.

    So it's possibly a bug in the way the new page is getting information about our subscription information.

  • SapphireBlueSapphireBlue Posts: 961

    I hope they iron out what it's showing about our membership tiers. I had already paid for my DAZ+ membership well into 2027. sad

  • ElorElor Posts: 1,489
    edited October 7

    I think you should be able to go to the old subscription page (the one with the coupons in our account) following this link

    https://www.daz3d.com/subscription

    (It's from the last Daz+ newsletter, I just stripped it of all the characters after subscription because I don't know if they are linked to my account or not).

    Post edited by Elor on
  • Cris PalominoCris Palomino Posts: 11,374

    Folks, they are looking into the links and updating them. The D+ one is a visual bug, you haven't lost your memberships; they're looking into them. They are honoring all current memberships until they exprire.

  • NathNath Posts: 2,804

    Elor said:

    I think you should be able to go to the old subscription page (the one with the coupons in our account) following this link

    https://www.daz3d.com/subscription

    (It's from the last Daz+ newsletter, I just stripped it of all the characters after subscription because I don't know if they are linked to my account or not).

    Thanks, that worked! Made a screenshot for reference. 

  • SapphireBlueSapphireBlue Posts: 961

    Thanks Elor. That's good to keep a copy of for membership reference as well. Hopefully they get it all ironed out soon... 

  • SapphireBlueSapphireBlue Posts: 961

    Thanks Cris Palomino for the update. Good to know.

  • Cam FoxCam Fox Posts: 54
    edited October 7

    Same here. Used one of my Daz Plus monthly coupons one minute before the new day -- now the other is poofed and the subscription page says Subscription Status: Tier: Daz Base.

    Hopefully a temporary glitch as they finish rolling out the subscription tier updates.

     

    Edit: Thanks Daz/Cris for clarification. A bunch of new posts happened in the background as I was writing this. 

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    Post edited by Cam Fox on
  • Write IdeaWrite Idea Posts: 316

    Tried buying the Premium Membership, and it just went to "Processing" limbo...

  • DasTriDasTri Posts: 74
    edited October 7

    Gift Cards now give negative tokens in the cart.

     

    Which means they also subtract from bonus tokens, and when you have just a gift cart, it says you get +-2 or +-8.

    I have NOT bought one to test wether it affects my existing tokens, but it DID reduce the bonus tokens of other items in the cart.

     

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    Post edited by DasTri on
  • DasTriDasTri Posts: 74

    Well, I actually bought a -2 Giftcard and it does not carry over to the existing stock of tokens.
    Still it reduces the given number of bonus tokens within an order (as shown on order upper left, I have not tried that out by buying with bonus and malus), so it needs sorting out.

  • Cris PalominoCris Palomino Posts: 11,374

    This is being looked into.

  • ArtAngelArtAngel Posts: 1,694
    edited October 7

    It is working for me seeing membership and coupons.

    Edit:

    Cris Palomino said:

    This is being looked into.

    Cris I used my coupons but they are showing as available.

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    Post edited by ArtAngel on
  • ElorElor Posts: 1,489

    I still don't see my coupons or my status on the new Membership management page (deleting every data related to Daz in my browser didn't lead to any change - tested in Firefox and Safari on my Mac) and the previous subscription page is now longer available.

    Maybe it's because my subscription will end this month but it still seem to be a bug if the fix deployed recently is only working for subscription ending after the current month end.

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  • WonderlandWonderland Posts: 6,880

    I still am showing as a base member only and don't have access to my coupons. I'm paid up until April. 

  • XelloszXellosz Posts: 742

    I got my paid membership back !!!

     

    Subscription Status

    Tier: Daz Plus

    Price: $9.99

    Subscription Expiry: ..........

     

    QUESTION: Where is the billing info if it's recurring or not when it's expiring???

     

  • ElorElor Posts: 1,489
    edited October 7

    Daz+ items prices are lower higher (edit: sorry, I had discount in mind when writting it and switched to write about price) on the shop than they are once added to the cart:

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    Post edited by Elor on
  • LeanaLeana Posts: 11,715

    I don't know if it's just me but cart page doesn't work for me at all, I only get a blank page on firefox, and an error page on edge.

    Might be because they want to prevent checkout while they're fixing prices and accounts?

  • rokkrrokkr Posts: 167

    Updated my account to Premiere but the benefits don't seem to be working (the Bundle coupon doesn't work; only 20% showing on Gift Card purchases... Probably other things I didn't have time to test yet...)

  • ElorElor Posts: 1,489

    Leana said:

    I don't know if it's just me but cart page doesn't work for me at all, I only get a blank page on firefox, and an error page on edge.

    I was able to go up to the checkout page with a paid product in my cart but didn't check if I can pay for it (I picked the first I found) with Firefox on my Mac.

  • Cris PalominoCris Palomino Posts: 11,374

    Leana said:

    I don't know if it's just me but cart page doesn't work for me at all, I only get a blank page on firefox, and an error page on edge.

    Might be because they want to prevent checkout while they're fixing prices and accounts?

    Reported as I'm seeing the issue with a few pages. 

  • Cris PalominoCris Palomino Posts: 11,374

    Daz is also looking into this issue.

  • Cris PalominoCris Palomino Posts: 11,374

    Elor said:

    Daz+ items prices are lower higher (edit: sorry, I had discount in mind when writting it and switched to write about price) on the shop than they are once added to the cart:

    Elor, I can't replicate your cart due to the cart page issue. At least for now. 

  • NiffgorNiffgor Posts: 48

    I do not get the Daz+ discount on the "Premier for a Day" items. Is this connected to the fact that I am apparently only a Daz Base Member? I hope they fix this whole mess fast...

  • TriCounterTriCounter Posts: 545
    edited October 7

    So Yesterday I was Daz Plus.  I paid for an annual membership that does not renew.  I was paid up until January 2025.

    Today I'm not, I'm a Daz free scrub.

    I really think this time you've taken that last out of my wallet :(  I will jump through the hoops to try and get my Daz Plus back but....

    Post edited by TriCounter on
  • ElorElor Posts: 1,489
    edited October 7

    Cris Palomino said:

    Elor, I can't replicate your cart due to the cart page issue. At least for now. 

    Bad luck here, you being subject to another bug. Regardless, thank you for your answer :)

    Niffgor said:

    I do not get the Daz+ discount on the "Premier for a Day" items. Is this connected to the fact that I am apparently only a Daz Base Member? I hope they fix this whole mess fast...

    Did you use the coupon ?

    Just use Coupon Code: KICKOFF at checkout

    TriCounter said:

    So Yesterday I was Daz Plus.  I paid for an annual membership that does not renew.  I was paid up until January 2025.

    Today I'm not, I'm a Daz free scrub.

    I really think this time you've taken that last out of my wallet :(  I will jump through the hoops to try and get my Daz Plus back but....

    To check if you're still Daz+ for the shop, look at the price of today's Doorbuster:

    https://www.daz3d.com/zk-brau-sci-fi-armor-for-genesis-9

    If you're still Daz+ for the shop, it'll be $2.99.

    Post edited by Elor on
  • TriCounterTriCounter Posts: 545
    edited October 7

    Elor said:

    Cris Palomino said:

    Elor, I can't replicate your cart due to the cart page issue. At least for now. 

    Bad luck here, you being subject to another bug. Regardless, thank you for your answer :)

    Niffgor said:

    I do not get the Daz+ discount on the "Premier for a Day" items. Is this connected to the fact that I am apparently only a Daz Base Member? I hope they fix this whole mess fast...

    Did you use the coupon ?

    Just use Coupon Code: KICKOFF at checkout

    TriCounter said:

    So Yesterday I was Daz Plus.  I paid for an annual membership that does not renew.  I was paid up until January 2025.

    Today I'm not, I'm a Daz free scrub.

    I really think this time you've taken that last out of my wallet :(  I will jump through the hoops to try and get my Daz Plus back but....

    To check if you're still Daz+ for the shop, look at the price of today's Doorbuster:

    https://www.daz3d.com/zk-brau-sci-fi-armor-for-genesis-9

    If you're still Daz+ for the shop, it'll be $2.99.

    I own it anyway but says $2.99 in the cart.  What about my monthly coupons in that case?

    I see this may be a glitch from Jack T's post... knee jerk from me again but at the same time poor form again from Daz (but it's always the same isn't it).

    Seems lots of odd "NEW" bundles too today and just makes a decision I've been thinking about clearer.

    Post edited by TriCounter on
  • Ghosty12Ghosty12 Posts: 2,058
    edited October 7

    One thing when looking on the membership page, is when my sub expires does it stay expired or does it auto renew. As in the old system there was an option to turn auto renew off, on the new page it is not there.

    Post edited by Ghosty12 on
  • ElorElor Posts: 1,489

    TriCounter said:

    I own it but says $2.99 in the cart.  What about my monthly coupons in that case?

    They should still be valid and if you don't remember them, it's 10_24DAZPLUS for the $6 off Daz Originals coupon and 10_24Save6 for the $6 out of $18 one.

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