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New Year, New Sales Thread: Report Issues Here "Reporting Only"

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  • MikeBlackwellMikeBlackwell Posts: 19

    Elor said:

    MikeBlackwell said:

    Tokens don't seem to work on any Fast Grab Items (I can apply them but the total cost doesn't  drop)

    It's normal: Fast Grab Items have a fixed 70% discount and nothing can discount their price further.

     

    An item is usually part of the Fast grab selection for three days.

    Hello and thanks for your help (again)

  • Richard HaseltineRichard Haseltine Posts: 101,901

    barbult said:

    The email I just received from Daz says that Stonemason's new Winter Forest contains props. The store page does not list any individual props, The product is a scene subset, i.e it loads all at once. If you want to load a tree or rock as a prop separately, that capability does not appear to be included.This distinction is important to people who like to build their own scenes and mix props from different sets. I think the email is misleading in stating that this product has props.

    Email

    Product Description

    I assume the scene is made up of props, so it would be true even though it was some disassembly required.

  • EnsaryEnsary Posts: 80
    edited January 5

    Both the poses and the enchanted hands were meant to be released tomorrow, and even when we know that the release dates can change they are supposed to come with the discounts on the store and customer should be able to use them for promotions as a new release, but Im sure DAZ will come with a solution tomorrow, we are sorry for any inconveniences for DAZ customers

    Post edited by Ensary on
  • NorthOf45NorthOf45 Posts: 5,523

    Cris Palomino said:

    Cris Palomino said:

    xyer0 said:

    List of new products that do NOT appear on Stonemason Flashback page.

    https://www.daz3d.com/dforce-pretty-portrait-wear-for-genesis-9

    https://www.daz3d.com/pn-fauna-for-genesis-9

    https://www.daz3d.com/alternates-textures-for-dforce-su-ripped-jeans

    https://www.daz3d.com/dforce-su-ripped-jeans-for-genesis-9-81-and-8-female

    https://www.daz3d.com/kimiyo-asian-beauty-heads--bodies-for-genesis-9-feminine

    https://www.daz3d.com/mb-ximena-for-genesis-9-feminine

    https://www.daz3d.com/dforce-su-sexy-sweater-set-for-genesis-9-81-and-8-female

    https://www.daz3d.com/magical-hands-poses-for-genesis-9

    https://www.daz3d.com/magic-fighter-poses-for-genesis-9

    If some of Stonemason's products were featured in recent sales, and I'm sure he has, then they may not appear in other sales such as this one. 

    I misunderstood you. I thought you were saying these were Stonemason's products. Now I understand you and Elor and am trying to check. 

    Add ALO Elias Hair for Genesis 9, 8 and 8.1 Male to that list. (FenixPhoenix mentioned their FPE Enchanted Hands product earlier)

  • barbultbarbult Posts: 24,580

    Richard Haseltine said:

    barbult said:

    The email I just received from Daz says that Stonemason's new Winter Forest contains props. The store page does not list any individual props, The product is a scene subset, i.e it loads all at once. If you want to load a tree or rock as a prop separately, that capability does not appear to be included.This distinction is important to people who like to build their own scenes and mix props from different sets. I think the email is misleading in stating that this product has props.

    Email

    Product Description

    I assume the scene is made up of props, so it would be true even though it was some disassembly required.

     "some disassembly required" ah, the Richard wit! Yes, you win on a legal technicality. But it is not normal to advertise that a product contains "props", if it does not contain assets that can be individually loaded. Separating items from the scene subset and saving them as individual prop assets may be beyond the skills of some users. The Code 66 Environment Set Splitter might do the job.

    At least the product page is accurate (I assume). It is only the "soon to be deleted and forgotten Daz email ad" that I consider erroneous. If the product really DOES contain individual props, the product page should be updated to say so, because that would be a selling point.

  • DarkElfDarkElf Posts: 505

    Regarding the New Goals sale ...When they say "or choose Unlimited "Still Gold” items for $5.49 each* when you include 2 or more "New Goals" New Releases", to me this means all the Still Gold items I put into my cart should ne $5.49 each as long as I have at least 2 New Goals items in my cart.

    Isn't this correct?

    Yet, I DO HAVE 2 New Goals items in my cart - Winter Forest and M3D Cyber Breaker Outfit for Genesis 9 - and 3 Still Gold items in my cart. Yet 2 of the Still Gold items - SY Tied Up! 3 Genesis 9 and Cottage Garden Flowers Vol 3 - Persicaria come up as $6.99 and 1 - The Look Fairy Shaping Kit for Genesis 9 Feminine - comes up as $5.49 each.

    This doesn't seem right accprding to what I am seeing in the ad, Or, is it just me not understanding it correctly?

  • Night Owl 3DNight Owl 3D Posts: 124

    DarkElf said:

    Regarding the New Goals sale ...When they say "or choose Unlimited "Still Gold” items for $5.49 each* when you include 2 or more "New Goals" New Releases", to me this means all the Still Gold items I put into my cart should ne $5.49 each as long as I have at least 2 New Goals items in my cart.

    Isn't this correct?

    Yet, I DO HAVE 2 New Goals items in my cart - Winter Forest and M3D Cyber Breaker Outfit for Genesis 9 - and 3 Still Gold items in my cart. Yet 2 of the Still Gold items - SY Tied Up! 3 Genesis 9 and Cottage Garden Flowers Vol 3 - Persicaria come up as $6.99 and 1 - The Look Fairy Shaping Kit for Genesis 9 Feminine - comes up as $5.49 each.

    This doesn't seem right accprding to what I am seeing in the ad, Or, is it just me not understanding it correctly?

    I posted this morning that everything is not being discounted correctly along with screenshot of my cart.  Nothing's changed since then.

  • DarkElfDarkElf Posts: 505

    Night Owl 3D said:

    DarkElf said:

    Regarding the New Goals sale ...When they say "or choose Unlimited "Still Gold” items for $5.49 each* when you include 2 or more "New Goals" New Releases", to me this means all the Still Gold items I put into my cart should ne $5.49 each as long as I have at least 2 New Goals items in my cart.

    Isn't this correct?

    Yet, I DO HAVE 2 New Goals items in my cart - Winter Forest and M3D Cyber Breaker Outfit for Genesis 9 - and 3 Still Gold items in my cart. Yet 2 of the Still Gold items - SY Tied Up! 3 Genesis 9 and Cottage Garden Flowers Vol 3 - Persicaria come up as $6.99 and 1 - The Look Fairy Shaping Kit for Genesis 9 Feminine - comes up as $5.49 each.

    This doesn't seem right accprding to what I am seeing in the ad, Or, is it just me not understanding it correctly?

    I posted this morning that everything is not being discounted correctly along with screenshot of my cart.  Nothing's changed since then.

    Well, I guess they will loose some sales.

  • TimotheusTimotheus Posts: 246

    DarkElf said:

    Night Owl 3D said:

    DarkElf said:

    Regarding the New Goals sale ...When they say "or choose Unlimited "Still Gold” items for $5.49 each* when you include 2 or more "New Goals" New Releases", to me this means all the Still Gold items I put into my cart should ne $5.49 each as long as I have at least 2 New Goals items in my cart.

    Isn't this correct?

    Yet, I DO HAVE 2 New Goals items in my cart - Winter Forest and M3D Cyber Breaker Outfit for Genesis 9 - and 3 Still Gold items in my cart. Yet 2 of the Still Gold items - SY Tied Up! 3 Genesis 9 and Cottage Garden Flowers Vol 3 - Persicaria come up as $6.99 and 1 - The Look Fairy Shaping Kit for Genesis 9 Feminine - comes up as $5.49 each.

    This doesn't seem right accprding to what I am seeing in the ad, Or, is it just me not understanding it correctly?

    I posted this morning that everything is not being discounted correctly along with screenshot of my cart.  Nothing's changed since then.

    Well, I guess they will loose some sales.

    Is there any official word on this at all?

    I am seeing the same issue, where the Still Gold item is $6.99 instead of $5.49 with two new releases in the cart. Also, tokens don't seem to apply to the Still Gold items, so the fact that the discount is wrong hurts just a little bit more.

    Tim

  • DarkElfDarkElf Posts: 505

    Nothing I've heard Tim. I guess everybody is off for the weekend counting on everything to work correctly.

  • Richard HaseltineRichard Haseltine Posts: 101,901

    DarkElf said:

    Regarding the New Goals sale ...When they say "or choose Unlimited "Still Gold” items for $5.49 each* when you include 2 or more "New Goals" New Releases", to me this means all the Still Gold items I put into my cart should ne $5.49 each as long as I have at least 2 New Goals items in my cart.

    Isn't this correct?

    Yet, I DO HAVE 2 New Goals items in my cart - Winter Forest and M3D Cyber Breaker Outfit for Genesis 9 - and 3 Still Gold items in my cart. Yet 2 of the Still Gold items - SY Tied Up! 3 Genesis 9 and Cottage Garden Flowers Vol 3 - Persicaria come up as $6.99 and 1 - The Look Fairy Shaping Kit for Genesis 9 Feminine - comes up as $5.49 each.

    This doesn't seem right accprding to what I am seeing in the ad, Or, is it just me not understanding it correctly?

    I would suspect an ordering/priority issue - we will flag it up, but I can't promise a resolution today.

  • Richard HaseltineRichard Haseltine Posts: 101,901

    Richard Haseltine said:

    DarkElf said:

    Regarding the New Goals sale ...When they say "or choose Unlimited "Still Gold” items for $5.49 each* when you include 2 or more "New Goals" New Releases", to me this means all the Still Gold items I put into my cart should ne $5.49 each as long as I have at least 2 New Goals items in my cart.

    Isn't this correct?

    Yet, I DO HAVE 2 New Goals items in my cart - Winter Forest and M3D Cyber Breaker Outfit for Genesis 9 - and 3 Still Gold items in my cart. Yet 2 of the Still Gold items - SY Tied Up! 3 Genesis 9 and Cottage Garden Flowers Vol 3 - Persicaria come up as $6.99 and 1 - The Look Fairy Shaping Kit for Genesis 9 Feminine - comes up as $5.49 each.

    This doesn't seem right accprding to what I am seeing in the ad, Or, is it just me not understanding it correctly?

    I would suspect an ordering/priority issue - we will flag it up, but I can't promise a resolution today.

    But in fact it has been fixed

  • DarkElfDarkElf Posts: 505

    Thanks Richard!

  • WonderlandWonderland Posts: 6,993
    edited January 6

    When you click on the non-Daz Originals, it goes to an Ooops page.

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  • Richard HaseltineRichard Haseltine Posts: 101,901

    Wonderland said:

    When you click on the non-Daz Originals, it goes to an Ooops page.

    Thanks, reported - it should be shop, not store, I think but it looks to be a gneric link not onme specifically for non-new, non_Daz products

  • jmucchiellojmucchiello Posts: 169

    jmucchiello said:

    jmucchiello said:

    jmucchiello said:

    Cris Palomino said:

    jmucchiello said:

    Retro Hallway in the days of christmas section isn't free. It appears that the Daz+ pricing is in effect as I saw this item is also in the Fast Grab part of the store.

    That you will need to do a ticket since the advent items are completely random for everyone. 

    :Last time I did a ticket on a one day sale, it took them three days to get back to me.

     

    Granted, it's Christmas week. But the ticket entered on Sunday. (I did the purchase at the not free price.) No response at all from customer support so far. 

    I still have not heard from Customer Support about this. I purchased the "free" item on Dec 22. No one has responded to my ticket.

    https://bugs.daz3d.com/hc/en-us/requests/468255?page=1

     

    Is customer support still slammed? I filed this request on December 22. No one has responded to the ticket at all. 

  • nonesuch00nonesuch00 Posts: 18,230
    edited January 8

    Why is my Jan 2025 coupon 01_25SAVE10 not working for old DAZ products that total more than $25?

     

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  • joannajoanna Posts: 1,573

    nonesuch00 said:

    Why is my Jan 2025 coupon 01_25SAVE10 not working for old DAZ products that total more than $25?

     

    My guess is: it's the sales tax that puts your total over $25, so without it, you're not reaching the treshold. (Ran into that issue myself when I moved states, and now I pay sales tax too.) 

  • Rod Wise DriggoRod Wise Driggo Posts: 2,225

    Once I have Astaroth Bundle plus AddOn-Bundle in cart, both are 82% off (with tokens).
    If I apply the character bundle coupon, the price of the addon bundle rises from $15 to $22 (75% off).
    Should be fixed IMO.

  • Cris PalominoCris Palomino Posts: 11,572

    Rod Wise Driggo said:

    Once I have Astaroth Bundle plus AddOn-Bundle in cart, both are 82% off (with tokens).
    If I apply the character bundle coupon, the price of the addon bundle rises from $15 to $22 (75% off).
    Should be fixed IMO.

    Inquiry sent. 

  • Cris PalominoCris Palomino Posts: 11,572

    Rod Wise Driggo said:

    Once I have Astaroth Bundle plus AddOn-Bundle in cart, both are 82% off (with tokens).
    If I apply the character bundle coupon, the price of the addon bundle rises from $15 to $22 (75% off).
    Should be fixed IMO.

    Fixed. 

  • doubledeviantdoubledeviant Posts: 1,185
    https://www.daz3d.com/dforce-archon-iray-texture-add-on

    isn't receiving the advertised "Astaroth New Release" discount (when two or more purchased together).
  • LindseyLindsey Posts: 2,000

    The dForce Archon Iray Texture Add-on isn't getting the additional 30% off for purchasing 2 or more Astaroth new releases.

     

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  • Cris PalominoCris Palomino Posts: 11,572

    Lindsey said:

    The dForce Archon Iray Texture Add-on isn't getting the additional 30% off for purchasing 2 or more Astaroth new releases.

     

    Forgot to post it's been reported. 

  • WonderlandWonderland Posts: 6,993

    https://www.daz3d.com/astaroth-9-add-on-bundle ( the toon bundle) doesn't say that Astaroth is actually needed as a requirement. Is that correct?

  • Cris PalominoCris Palomino Posts: 11,572

    Wonderland said:

    https://www.daz3d.com/astaroth-9-add-on-bundle ( the toon bundle) doesn't say that Astaroth is actually needed as a requirement. Is that correct?

    Not sure, will ask. 

  • miladyderyni_173d399f47miladyderyni_173d399f47 Posts: 1,825

    Re: Astaroth message & orange banner

    The "Meet Astaroth 9" button in my Message leads to the OOPS page.. Astaroth links on the daily sales page are fine.

  • captainalvordcaptainalvord Posts: 111
    edited January 9

    I don't see it mentioned on the sales page but there seems to be a limit of 3 items today's genesis bundle deal with Astaroth Bundle.  I put a fourth item from a category and the discount doesn't apply to that item or any additional items after from that category.  tried both the G3 and G2 with 4+ items and same thing.  Switched two items order in cart and the one that didn't get discount now does and the one that originally had discount now doesn't.  Either needs wording on sales page of limit or fixed so more than 3 items get discount.  thanks.

     

     

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  • frank0314frank0314 Posts: 14,171

    captainalvord said:

    I don't see it mentioned on the sales page but there seems to be a limit of 3 items today's genesis bundle deal with Astaroth Bundle.  I put a fourth item from a category and the discount doesn't apply to that item or any additional items after from that category.  tried both the G3 and G2 with 4+ items and same thing.  Switched two items order in cart and the one that didn't get discount now does and the one that originally had discount now doesn't.  Either needs wording on sales page of limit or fixed so more than 3 items get discount.  thanks.

     

    I reported it already because I ran into the same thing

  • frank0314frank0314 Posts: 14,171
    edited January 9

    miladyderyni_173d399f47 said:

    Re: Astaroth message & orange banner

    The "Meet Astaroth 9" button in my Message leads to the OOPS page.. Astaroth links on the daily sales page are fine.

    It's been reported. It looks like a spelling error in the link

    Post edited by frank0314 on
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