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Funny thing is, I figured this out earlier today but somehow forgot. This depression really is turning my brain into mush :P
Anyway thanks for the reply. Looking forward to sales where this isn't necessary and refunds are available as usual.
Edit: Apparently I somehow misread DAZ_Kevin's example. That situation is basically covered by price protection. It may be inconvenient and impractical for DAZ if lots of people were to do that, but I don't see anything wrong in it.
Is the unflateable pony III an upgrade from the previous version or is it a brand new mesh?
Um, I still don't entirely understand, sorry v_v. Items that you get -with- Snowball discounts can't be new items so you can only buy Unflateable Pony I (18 polygons) from 1999 which can't in any way, shape of form give any additional snowball points for better savings because only new releases get snowballs assigned to them; Unflateable Pony I itself remains only an item, a final purchase. So buying Unflateable Pony I at 10% off and then wanting to rebuy it for better discount is just the same as getting a better coupon in email or seeing it go on better sale within 30 days or just buying same Unflateable Pony I at the end of the months with 30% discount. It is more work for Customer Support, sure, but this isn't abuse of the point system as far as I see it and I'm still puzzled on why it is forbidden, as DAZ3D provides price protection within 30 days and this is a situation of price protection.
If I buy an item and then I get a qualifying coupon or sale within 30 days that gets me better price on the same item, am I not allowed to rebuy the item at better price, ask for a refund for the first one so to take advantage from the qualifying coupon or sale for better saving that coupon or sale is supposed to give me? As long as there are no points attached to my Unflateable Pony I I don't understand why I can't, and as items you can get -with- Snowball savings can't have points attached because they can be only old items, again, I'm confused where is perceived point system abuse here.
Ok, during the Power up sale, I returned several items because they would not work in Poser. In all cases I had more than enough points for tier 2 so there was no problem there.
Today, I purchased the HD add on morph bundle. It was included in the Snowball Sale yesterday but isn't showing up on the page today and isn't giving an additional snowball in the counter. Because this product seems to be out of the Snowball Sale, is there any reason I cannot return it? They're nice but not something I need at this moment and I know that there will be future sales where it's as least the same price as I paid if not lower.
As the purchase gave me nothing towards the discount, is there any reason why CS would not give me a credit?
Let me see if I've got the implications of the no-return policy right:
Once you've bought ten Snowball items, nothing you buy this month will be returnable. Is that correct?
O_o I didn't even think about this situation. Please, I'd like to have a clarification on this as well.
With DAZ3D adding items to Snowpile past time it was 'safe' to buy them without adding another snowball, Snowpile might grow against my wish and I won't be able to buy anything once it reaches 10 snowballs because of no-return policy in case if discount is automatic :/
Funny thing is, I figured this out earlier today but somehow forgot. This depression really is turning my brain into mush :P
Anyway thanks for the reply. Looking forward to sales where this isn't necessary and refunds are available as usual.
I agree.
I'd really like to buy and try Simon's new Dynamic Clothes for M6 but since I am getting a crash with Dynamic Clothing on Michael 6 the voiding of the much advertised money back guarantee that this silly marketing campaign is required to use is forcing me to wait until it is no longer a snowball item. What a PITA and a very unfavorable impression this is forming for me on top of what has been a growing line of unfavorable impressions by recent marketing campaigns.
If this promo is like the Power Up promo, you will most likely be issued some type of coupon code you have to input to get the discount. If you buy an item and do not use the code, then you did not take advantage of the discount and there should be no reason for CS to not treat it as a regular sale.
I think they'll go the coupon route the same as the Power Up only because I don't think the store software is capable of determining if person a has 23 snowballs and is only entitled to a 20% discount where person b has 51 snowballs and they get a 50% discount.
The tricky part in this comes when you reach the first discount level. If you make a purchase and use the 10% discount from the first ten snowballs, you're stuck. You can't return it.
I've read the promo page a couple of times and I get the impression that not only are you stuck with purchases you make using the discount the same as you were with the Power Up, it reads as if you can't return the actual Snowball Sale products as well.
Does anyone know if that is the case? If I buy a featured item in the Snowball Sale it is not returnable?
Has anyone actually reached ten snowballs? Do you get a coupon if you do or is this an automatic discount?
I am not even going to try so I will not be able to tell you.
I think it is an automatic discount
So if it's an automatic discount, you have to be absolutely certain that the product you are buying is something you truly want, meets your expectations, and works as promised. Well, so much for that. I had no issue with the Power Up because I could return items and the only extra oopsie might be that I lost too many points and didn't make a tier.
If it's auotmatic, I buy it, I'm stuck with it. Regardless. If DAZ wants to get rid of or modify the return policy then why don't they just do it . Up front and above board. Stop all this back channel nonsense hiding it in promotions. The only thing this will make me do is not buy anything from their Snowball Sale. I'd considered buying one item yesterday but it didn't come with PFC's. Now I'm glad I didn't.
All I want now is a credit for the HD morphs that don't count anyway. I'll spend it on some nice safe fast grabs and no current sale items.
Well, theoretically you can wait about 4 days to week and buy the item without adding it to Snowpile and getting usual refund policy on it as confirmed here. But what worries me very much is that DAZ3D just added a bunch of items which weren't in Snowpile earlier to the Snowpile (one of them is a freebie), thus not only backwardly changing the return policy on those items on fly after they already entered safe 'no-snow' zone or never were a part of 'Snowpile' promotion at all, but also adding a bunch of unwanted snowballs to people who'd like to avoid them as well, so not to get a "no-returns-for-you"10% discount in case if it is automatic store-wide one. I understand it was supposed to be a fun gift to customers who'd like to pile up snowballs, but I'd like to know if I can still return items which I bought under very different circumstances and if I can opt out of the snowball promotion for backward added items because I wouldn't buy those items if they were a part of 'Snowpile'.
The most discouraging situation is if the "Snow" discount is automatic and there is no opt-out of it in any way, shape or form: in this situation yes, once you get 10 snowballs (which with backward adding of items has a chance to be done without a customer's consent or control) nothing bought this way would be returnable or even price protected. With a coupon, the customer at least have a choice if to apply it for better saving but no-returns-or-price-protection-for-you policy (which I still don't entirely understand on why is implemented as there are no points added for old items) but if the 'Snow' discount is automatic there is simply no choice to do that.
I'm very worried, to say at least. I'm sorry but this just isn't a fun sale for me right now. I got snowballs I don't want, I really don't. Can I give them back to DAZ3D, please? I'll hopefully be less worried when I get DAZ3D answers to all those questions (if 'Snow' discount is automatic, return policies on items entered into 'snowpile' backwardly, elimination of unwanted snowballs, and why old items purchased with 'Snow' discounts don't get any price protection).
To add, on a positive note, it really helps to contain impulse-buying.
I bought something the first day of the snowball sale it was a 1.99 item and after i bought it the next day I decided I really didn't need it at the time but heck it was 1.99. Not very interested in this sell, the power up one had a nice incentive and a lot of things I can use. If I see something I like I will buy it. The 30 day money back guarantee is nice but a lot of the time i don't use what I Have bought until after that 30 days.
I have only returned two items both at better prices and felt bad for doing so at the time and still do even though the difference was not much.
Edited to add : Okay wait the snowball savings might be generated automatic. Um no thank you I should have choice if I Want a 30 day guarantee or not even though half the time it doesn't matter it's still my choice
Um, I still don't entirely understand, sorry v_v. Items that you get -with- Snowball discounts can't be new items so you can only buy Unflateable Pony I (18 polygons) from 1999 which can't in any way, shape of form give any additional snowball points for better savings because only new releases get snowballs assigned to them; Unflateable Pony I itself remains only an item, a final purchase. So buying Unflateable Pony I at 10% off and then wanting to rebuy it for better discount is just the same as getting a better coupon in email or seeing it go on better sale within 30 days or just buying same Unflateable Pony I at the end of the months with 30% discount. It is more work for Customer Support, sure, but this isn't abuse of the point system as far as I see it and I'm still puzzled on why it is forbidden, as DAZ3D provides price protection within 30 days and this is a situation of price protection.
If I buy an item and then I get a qualifying coupon or sale within 30 days that gets me better price on the same item, am I not allowed to rebuy the item at better price, ask for a refund for the first one so to take advantage from the qualifying coupon or sale for better saving that coupon or sale is supposed to give me? As long as there are no points attached to my Unflateable Pony I I don't understand why I can't, and as items you can get -with- Snowball savings can't have points attached because they can be only old items, again, I'm confused where is perceived point system abuse here.
I don't know. After the Power Up sale, I asked for a partial refund in the form of store credit because I purchased items during the sale using the weekly PA coupons (44% off). However, once the sale ended, the tier 2 coupon came out at 50% off the same products. I was told I couldn't receive partial credit with the better coupon because I'd already redeemed my rewards. That being the case, I imagine what you purchase is what you get for items during this sale. No refunds or partial store credit to give you a better 30-day price guarantee, which sucked then… and still sucks now.
It's highly irritating to see something I purchased a day or two before be offered for less, and I can't take advantage of the lower price.
I agree. I buy maybe 5-15 items from Renderosity in a year because they have very difficult and scarce return policy and I can't even be sure that item works for me from glittering showcase promos most vendor offer.
What's the definiton of "right now"? Tonight (6th Dec.) I bought a couple of today's Snowball items, plus the Big Bill Truck and Clock Collection. I now have two snowballs. The extras above were added on the 5th, were they only valid for the Snowball offer on the 5th?
We really must have clearer "valid for this part of the sale" dates on every official DAZ post — just saying "right now" or the s-word is not good enough when no-one outside DAZ knows what they mean.
How is the Victoria 6 Pro Bundle of today's snowball items a new item? I think a lot of people already have that specific bundle, including myself...
Did anyone who purchased the V6 Pro Bundle before this sale started have an extra snowball?
One way DAZ could be adding snowballs to members "meter" (for lack of a better term) is to go back and add items that are no longer new. Like the sudden addition of other items, DAZ thinks they are "helping" members reach their goal of at least 10 snowballs. It depends if you consider this help. If you really want the discount and the inability to return anything you buy once you reach the first discount level, that's fine. If you don't want any part of this, it's a problem. I don't have the V6 Pro Bundle so I don't know if it automatically adds a snowball or not.
tt doesn't, which is why I was wondering if it had been accidently added to the fold. After all, it is hardly a "new release", as suggested by the "new" on the image - which is missing once you go to the actual product. So, maybe just another one of 'em glitches?.
DAZ could have devised a promotion that doesn't require exceptions to the refund policy, yet they chose otherwise. Actions speak louder than words.
I'm going to ask about the lack of Snowballs for V6 Pro, if it's meant to be in the sale.
We've been told that there won't be ten "free" snowballs, which I think included retrospective additions like V6Pro, so if you avoid buying during a new item's first couple of days you won't get unwanted discounts by accident.
As fro products not being usable, while I can't make an official pronouncement I would think it at least worth approaching Tech Support and if the issue can't be resolved asking for a refund - but as i say, that isn't an official assurance that one would be given in such a situation.
This is a nice idea :)
I think items that -give- snowballs can't be returned so to prevent the point abuse (where you buy an item, ask for refund and keep a point you got for this item) but Power Up sale was able to subtract a powerup point in case of refunds as long as tier rewards weren't redeemed, so I wonder why snowballs can't benefit from the same policy? It was rather nice and safe.
I purchased the HD morph bundle but did not get a snowball for the purchase. I put in a ticket for the return because I found I really don't have a need for them in the foreseeable future and they added nothing to the promo. Since they added nothing to the promo, shouldn't CS give me credit for this purchase?
I look at several items I would purchase today but with the confusion and finding out that the discount is applied automatically, I'm loth to make the purchases. I don't want to get to the first tier, have the discount apply automatically to an item I buy and then end up stuck with it because I have no control over whether or no the discount is applied. I fully understand a "...use this discount and all sales are final..." policy but I want the option to chose whether or not I purchase a product.
I looked at a couple of the items offered and might even have purchased them despite the lack of Poser support but with even the sales of new content final, I just have to pass.
The Power Up sale was pretty straight forwarrd. Buy x number of items from category y during this time frame and you get these rewards. Anything you buy with these rewards are not returnable. If you reach x number of tiers 3 times during the entire promo, you get a mega prize. Anything purchased with the mega prize is not returnable. Simple and straight forward.
Now we have this promo. It seems simple on the surface. Or, at least it started out that way. You have x category. You buy items from that category. For each item purchased, you get a snowball. If you get to ten snowball you get a 10% discount on everything in store save some listed items. The max you can get is 50 snowballs for a max of 50% off. Seems pretty straight forward bu wait...
There are some catches. If you buy an item from the category, you cannot return it. Then DAZ turns around and adds some products products that were released before this promo began increasing the number of snowballs a member might have and even pushing them into the discount category. The discount is automatically applied whether the buyer wants it or not. Anything the buyer purchases from then on are no longer covered by the standard return policy. I doubt DAZ has any sinister intentions regarding this but the sudden addition of content members well before this promo suddenly coming into play added to the you bought it now you're stuck with it will not make members want to participate.
Again, I believe it was nothing about 'items purchased with megaprize aren't returnable', and no-returns was _only_ for build-up items and only _after_ you used (mega)rewards. It doesn't make sense if items bought with rewards can't be returned. It just doesn't - such items are regular items with discounts we earned with purchases, that don't give any additional benefits, they aren't used for further point accumulation. Why can't they be returned?
About Power-Up sale, I hope it will clarify things a bit: this is a "fine print" quote from Power-Up sale
Source
I've highlighted those lines that deal with return. On promotional week page it only adds "Purchases from this sale (i.e. Power Up Sale) cannot be returned after rewards are redeemed", shown above items that gave power-up points.
http://www.daz3d.com/pc-anniversary-sale-week-1
There is nothing about items bought _with rewards_ from this sale not being returnable (and reward being unusable for new items would prevent it being used for powerup points as well). This is why this part so surprised me that this time around O_o
I can confirm that it is automatically applied to the order and I do not see any way to remove the discount.
Oh, thanks, Kulay Wolf!
That is really, really not nice situation for me :/
I'm afraid I won't be buying anything in this case until that sale is over. I do like Genesis Barbarian Wanderer (genesis! male! fantasy! Valandar! yay!) and new PC items are very nice but I can't even be sure they won't be added as 'snowballs' backwardly after two days of 'safe' period are over, and I already have some snowballs I don't even want. As a customer I'm puzzled by a weird return policy suspension (in regards of items bought -with- rewards which are only old items that don't add any snowballs and therefore should be, logically, price-protected just as any item that goes on better sale or gets better coupon within 30 days).
I feel that I have no choice or control about how this sale goes and how I can make my purchases should I assemble 10 snowballs.
Also, I think this sale is much less customer-friendly than Power-Up sale was, but probably this is just me v_v.
Still, I really hope it is some sort of miscommunication or store glitch like it was with price jump on M6 bundles. I'd love to have my worries lessen by DAZ3D.
In all reality, DAZ isn't a large company. We have limited resources and a limited support team. The structure of last years snowball sale had a huge impact on support, to the point that their efficiency at getting through tickets dropped, required constant overtime, and backlogged the team for quite a while till well after the sale was over. The limitations on the PC Power Up sale, to prevent people from abusing the point system and just as important, prevent people from trying to abuse it, still wasn't enough to prevent people from trying to abuse it and causing our support team to get overly swamped which causes a compounding effect on every customer that has a support inquiry.
So, in trying to do a simpler snowball of savings than last year for both you guys and our support team, provide an automated reward structure for our best customers that scales so over the course of the month, anyone can get additional savings, and to try to keep our support team not completely swamped and try to prevent abuse of the return policy (abuse of the return policy which costs us money means it is harder for us to afford such a policy which, we feel, is important for all of our customers), we have put limitations on the current sale to prevent the most obvious and largest potential abuse pathways. As for items bought with rewards, it is another avenue someone can use for trying to exploit the system (I'm not going to go into exactly how if you don't know how to try to abuse it, that would be like a store telling people "here is how to try to steal").
Discounts automatically apply and there is a big reason we didn't do coupons (generates tons of support requests because people forgot to use them, adds to confusion on if they can or can't use them, difficulty in communication if it is more user specific because email isn't reliable, are just a few of the many reasons we didn't do optional coupons for each tier). Most people are happy to save extra money automatically without needing to remember a coupon code and all the frustration that can come from it.
What we can do is this though. If you really don't want to receive snowballs for purchases and, basically, not be eligible for additional stacked discounts this month, and retain the ability to refund an item, email support asking to get removed from the promotion. We'll throw up a quick script that runs in the background for this month that will delete any snowball points you may have gotten and will gain on purchases so you'll never have any points and won't get additional savings this month. That does mean that, come later in the month, if you realize you just bought a bunch of new releases you aren't going to return and you could have been saving a lot more money, too bad. It is a one shot opt out, no retroactively getting points for wanting to opt back in and start saving more money, as allowing to opt out then opt back in does exactly what we are trying to avoid, give people who will try to abuse the system a method to do so.